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Your Service, Your Say: HSE Feedback Policy

  • Management of Service User Feedback - Policy and Guidance
  • National Healthcare Charter:You and your health service (PDF, 1.9 MB, 18 pages)
  • Your Care Plan - It's safe to ask (PDF, 523 KB, 4 pages)
  • Information on how to make Comments, Compliments and Complaints: Your Service Your Say (Leaflet)
  • (Your Service Your Say Feedback Leaflets can be ordered via www.healthpromotion.ie)
  • Information on steps to be taken when receiving a complaint (PDF, 100 KB, 2 pages)
  • Complaints Officer: Standard Letters (Word Document, 270 KB, 46 pages)
  • Standard Letters for use by Accountable Officers for YSYS Stage 2 and 3 Complaints / Reviews (Word Document, 163 KB, 11 pages)
  • National Standards for Safer Better Healthcare (HIQA)
  • Where and how to complain about health and social care services in Ireland (PDF, 687.9 KB, 28 pages)
  • National Healthcare Charter Wallchart (PDF, 224.4 KB, 1 page)
  • The Ombudsman’s Casebook

Appointment of Complaints Officers

  • Guidance for the Appointment of Complaints Officers and Review Officers
  • Complaints Officer Appointment Form
  • Appointment Revocation Notification
 
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