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Your Service, Your Say: HSE Feedback Policy
Management of Service User Feedback - Policy and Guidance
National Healthcare Charter:You and your health service (PDF, 1.9 MB, 18 pages)
Your Care Plan - It's safe to ask (PDF, 523 KB, 4 pages)
Information on how to make Comments, Compliments and Complaints: Your Service Your Say (Leaflet)
(Your Service Your Say Feedback Leaflets can be ordered via
www.healthpromotion.ie
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Information on steps to be taken when receiving a complaint (PDF, 100 KB, 2 pages)
Complaints Officer: Standard Letters (Word Document, 270 KB, 46 pages)
Standard Letters for use by Accountable Officers for YSYS Stage 2 and 3 Complaints / Reviews (Word Document, 163 KB, 11 pages)
Complaints Investigation Checklist (PDF, 38.9 KB, 3 pages)
National Standards for Safer Better Healthcare (HIQA)
Where and how to complain about health and social care services in Ireland (PDF, 687.9 KB, 28 pages)
National Healthcare Charter Wallchart (PDF, 224.4 KB, 1 page)
The Ombudsman’s Casebook
Appointment of Complaints Officers
Guidance for the Appointment of Complaints Officers and Review Officers
Complaints Officer Appointment Form
Appointment Revocation Notification
