West North-West Hospital Group – Updated Details of Complaints Officers - Review Officers JAN 2026 – Quality Patient Safety Managers for all sites
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Galway University Hospital (GUH)
Complaints Officer
Ms. Aoife Nolan - Quality Patient Safety Coordinator Complaints Officer.
Email: QPS.GUH@hse.ie
Phone: 091 898575
Review Officers
Mr. John McElhinney - Quality Patient Safety Manager
West North-West Regional Health Authority.
Ms. Mary Leahy - Service User Feedback & Complaints Manager
West North-West Regional Health Authority.
Ms. Carmel O Neill - Quality Patient Safety Coordinator
West North-West Regional Health Authority.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
Quality Patient Safety Managers
Ms. Laura Moylan - Quality Patient Safety Manager
Email: QPS.GUH@hse.ie
Phone: 091 898575
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Portiuncula University Hospital (PUH)
Complaints Officer
Ms. Caroline Cunniffe - Quality Patient Safety Coordinator, Complaints Officer.
Email: puhpatientfeedbackback@hse.ie
Phone: 090 962 4563
Review Officers
Mr. John McElhinney - Quality Patient Safety Manager
West North-West Regional Health Authority.
Ms. Mary Leahy - Service User Feedback & Complaints Manager
West North-West Regional Health Authority.
Ms. Carmel O Neill - Quality Patient Safety Coordinator
West North-West Regional Health Authority.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
Quality Patient Safety Manager
Email: puhpatientfeedbackback@hse.ie
Phone: 090 962 4563
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Roscommon University Hospital (RUH)
Complaints Officer
Ms. Claire Conlon Quality Patient Safety Manager Complaints Officer
Email: Complaints.RUH@hse.ie
Phone: 090 6626200
Review Officers
Mr. John McElhinney - Quality Patient Safety Manager
West North-West Regional Health Authority.
Ms. Mary Leahy - Service User Feedback & Complaints Manager
West North-West Regional Health Authority.
Ms. Carmel O Neill - Quality Patient Safety Coordinator
West North-West Regional Health Authority.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
Quality Patient Safety Manager
Ms. Claire Conlon - Quality Patient Safety Manager
Email: Claire.conlom@hse.ie
Phone: 090 6626200
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Mayo University Hospital (MUH)
Complaints Officer
Quality, Patient Safety Coordinator Complaints Officer.
Email: MUHPatientFeedback@hse.ie
Phone: 094 9042459
Review Officers
Mr. John McElhinney - Quality Patient Safety Manager
West North-West Regional Health Authority.
Ms. Mary Leahy - Service User Feedback & Complaints Manager
West North-West Regional Health Authority.
Ms. Carmel O Neill - Quality Patient Safety Coordinator
West North-West Regional Health Authority.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
Quality Patient Safety Manager
Ms. Margaret Healy, Quality Patient Safety Manager
Email: MUHPatientFeedback@hse.ie
Phone: 094 9042459
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Sligo University Hospital (SUH)
Complaints Officer
Ms. Amanda Gaffney - Consumer Affairs Manager Complaints Officer.
Email: Consumerservices.suh@hse.ie
Phone: 071 9174517
Review Officers
Mr. John McElhinney - Quality Patient Safety Manager
West North-West Regional Health Authority.
Ms. Mary Leahy - Service User Feedback & Complaints Manager
West North-West Regional Health Authority.
Ms. Carmel O Neill - Quality Patient Safety Coordinator
West North-West Regional Health Authority.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
Quality Patient Safety Manager
Ms. Niamh McGarvey, Quality Patient Safety Manager
Email: Consumerservices.suh@hse.ie
Phone: 071 9174517
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Letterkenny University Hospital (LUH)
Complaints Officer
Ms. Sheila Watters - Consumer Affairs Officer, Complaints Officer
Email: ConsumerServices.LUH@hse.ie
Phone: 074 9125888
Review Officers
Mr. John McElhinney - Quality Patient Safety Manager
West North-West Regional Health Authority.
Ms. Mary Leahy - Service User Feedback & Complaints Manager
West North-West Regional Health Authority.
Ms. Carmel O Neill - Quality Patient Safety Coordinator
West North-West Regional Health Authority.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
Quality Patient Safety Manager
Ms. Martina Porter - Quality Patient Safety Manager, Complaints Officer
Email: ConsumerServices.LUH@hse.ie
Phone: 074 9125888
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West North-West Woman & Children’s Network (MCAN)
Complaints Officer
Ms. Caoimhe Brennan - Quality and Safety Coordinator, Complaints Officer
Women’s &Children’s Network, HSE West North West Regional Health Authority.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
Review Officers
Mr. John McElhinney - Quality Patient Safety Manager
West North-West Regional Health Authority.
Ms. Mary Leahy - Service User Feedback & Complaints Manager
West North-West Regional Health Authority.
Ms. Carmel O Neill - Quality Patient Safety Coordinator
West North-West Regional Health Authority.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
Quality Patient Safety Manager
Ms. Eimear Burke - Quality Patient Safety Manager, West North-West Hospital Group.
Email: Compliments&Complaints.Saolta@hse.ie
Phone: 091 542323
