Complaints Officers: Cavan/Monaghan

About us:

The Consumer Services Office Community Healthcare Cavan, Donegal, Leitrim, Monaghan and Sligo, has responsibility for consumer-related matters in Donegal, Sligo, Leitrim, Cavan and Monaghan, and works closely with the Consumer Affairs Area Office – West covering the following functions:

  • Consumer Feedback including Comments, Compliments and Complaints
  • Consumer Participation and Engagement
  • Data Protection matters
  • Freedom of Information requests
  • The Office of the Ombudsman and HSE engagement
  • The Office of the Ombudsman for Children and HSE engagement
  • Records Retention and Management in Community Healthcare Cavan, Donegal, Leitrim, Monaghan and Sligo

The office is committed to delivering a high quality and accessible service to its customers and service users across our CHO Area, ensuring that all information is provided in a clear and understandable, timely and accurate manner. The contact details for the Consumer Services Office are:

HSE Consumer Services Office
Hilldrum House,
Leitrim Road,
Carrick on Shannon,
Co. Leitrim
N41 YOC9

Consumer Service Office team comprises of:

  • Philip Judge – Consumer Services Manager
  • Nuala Gallagher – Consumer Services Officer
  • Mary Garvin – Consumer Services Manager – Donegal
  • Bernadette McManus – Consumer Services Officer
  • Denise Haugh – Consumer Services Officer
  • John Paul Gaughan – Consumer Services Officer
  • Pearlena McCaffrey – Consumer Services Officer
  • Jacqui Byrne – Consumer Services Officer
  • Theresa Morris  Consumer Services Officer
  • Fiona Campbell – Consumer Services Administrator

Regarding HSE complaints, if a Service User is not satisfied with the outcome of a complaint, they can seek an Internal Review of the matter by contacting the Consumer Services Manager. Review options are provided to Complainants by the delegated Complaints Officer on completion of a complaint investigation.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking on the ‘Make a Complaint’ link at
  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries
Complaints Officers: Cavan Monaghan
Name Title / Area Address Phone Email
Angela Walsh Speech and Language Therapy Manager

Support Services Building,
St. Davnet’s Campus,

 047 95664
Bernadette McManus Consumer Services Officer HSE Cavan and Monaghan, Local Health Office, Lisdarn, Cavan
Bernie McGarrity Operational Manager for Home Support HSE CHO 1, Cavan & Monaghan
Lisdarn, Co. Cavan
049 4373119
Bridgette Argue Child Development Team Manager Child Development Team, Hillside Services, Rathcorrick, Cavan 049 4380102
/ 049 4326990
Edel McAweeney DPHN Primary & Community Care HSE North East Cavan/Monaghan, Lisdaran, Cavan 049 4373126
Helena O'Reilly Clinical Lead for Quality, Risk & Training Older Persons Services HSE Cavan & Monaghan Local Health Office, Lisdarn, Cavan 049 4373350
Loida Aragon Assistant Director of Nursing Breffni Care Centre
Ballyconnell, Co. Cavan
049 9525525
Mary Rose Smith Cross Network Services Manager 3rd Floor, Connolly Street Primary Care Centre Connolly Street, Cavan, H12 W3K2 049 4353118
Briege Byrne Disability Manager for Children's Disability Network Teams CHO 1 Support Services Building, St Davnet's Complex, Monaghan H18 W086
Caroline McCusker Podiatry Manager, HSE Primary Care Division, CHO Area 1 HSE Primary Care Division, Community Health Organisation Area 1,
St. Davnet's Campus, Rooskey, Monaghan,

Cathal Hand Network Manager, Monaghan Primary Care Services St. Davnet's Campus, Rooskey, Monaghan 047 39008

Fiona Gilliland Operational Lead Chronic Disease Cavan Monaghan Cavan Monaghan Primary Care Services Lisdarn Community Services Building, Lisdarn, Cavan, Co. Cavan H12 A5B7
Irene Cunningham Dietician Manager St Davnet's Campus, Rooskey, Monaghan
Margaret Caulfield Business Manager CMMHS, St Davnet's Campus, Rooskey, Monaghan 047 95300
Bernardine Lynch Service Manager for Older Persons, Community Residential and Social Supports HSE Support Services Building, Rooskey, Monaghan 047 955500

 This information was last updated May 2023