Complaints Officers: Donegal

About us:

The Consumer Services Office Community Healthcare Cavan, Donegal, Leitrim, Monaghan and Sligo, has responsibility for consumer-related matters in Donegal, Sligo, Leitrim, Cavan and Monaghan, and works closely with the Consumer Affairs Area Office – West covering the following functions:

  • Consumer Feedback including Comments, Compliments and Complaints
  • Consumer Participation and Engagement
  • Data Protection matters
  • Freedom of Information requests
  • The Office of the Ombudsman and HSE engagement
  • The Office of the Ombudsman for Children and HSE engagement
  • Records Retention and Management in Community Healthcare Cavan, Donegal, Leitrim, Monaghan and Sligo

The office is committed to delivering a high quality and accessible service to its customers and service users across our CHO Area, ensuring that all information is provided in a clear and understandable, timely and accurate manner. The contact details for the Consumer Services Office are:

HSE Consumer Services Office, Hilldrum House, Leitrim Road, Carrick on Shannon, Co. Leitrim N41 YOC9
Email: consumerservicesoffice.cho1@hse.ie

Consumer Service Office team comprises of:

  • Philip Judge – Consumer Services Manager
  • Nuala Gallagher – Consumer Services Officer
  • Mary Garvin – Consumer Services Manager – Donegal
  • Bernadette McManus – Consumer Services Officer
  • Denise Haugh – Consumer Services Officer
  • John Paul Gaughan – Consumer Services Officer
  • Pearlena McCaffrey – Consumer Services Officer
  • Jacqui Byrne – Consumer Services Officer
  • Theresa Morris – Consumer Services Officer
  • Fiona Campbell – Consumer Services Administrator

Regarding HSE complaints, if a Service User is not satisfied with the outcome of a complaint, they can seek an Internal Review of the matter by contacting the Consumer Services Manager. Review options are provided to Complainants by the delegated Complaints Officer on completion of a complaint investigation.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie
  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries

Complaints Officers: Donegal

Name Title Address Phone Email
Anita Gallagher Disability Service Manager Millennium Court, Letterkenny, Co. Donegal, F92XV00 074 9177007 anitam.gallagher@hse.ie
Deirdre Moy NOWDOC Services Manager Donegal PCCC HQ, St Joseph’s, Stranorlar, Co. Donegal   Deirdre.moy@hse.ie
Denise Duggan A/SLT Manager, CNRT

Speech and Language Therapy Dept. Level 2,Primary Care Centre,
Justice Walsh Road, Letterkenny, Co. Donegal

074 9197141 Denise.duggan@hse.ie
Mary Garvin Consumer Services Officer St. Conal's Hospital, Letterkenny, Co. Donegal 074 9104690 Marygarvin1@hse.ie
Mary Rose Carr Home Care Services Manager, Donegal 1st Floor, St. Conal’s Hospital, Letterkenny, Co. Donegal   Maryrose.carr@hse.ie
Nuala Gallagher Consumer Services Officer

An Clochar,
Ballyshannon Health Campus
College St.,
Ballyshannon,
Co. Donegal
F94 TPX4

  Nualamarie.gallagher@hse.ie

Rory Kavanagh

Community Healthcare Network Manager, 
Donegal North, Primary Care Division, CHO1. 

Community Assessment Hub, Kilmacrenan Road Letterkenny
Co. Donegal, F92 NP23

   rory.kavanagh@hse.ie

Rosemary Hannigan

 Business Manager

 Mental Health Services, Donegal

 071 9144834   Rosemary.hannigan@hse.ie
Siobhan Patten Lead; Staff Health and Wellbeing CHO1 St. Conal’s Campus, Letterkenny, Co. Donegal, F92 FW6Y 074 9109133 Siobhan.patten@hse.ie
Tina Gardiner Principal Social Worker St. Conal’s Hospital, Letterkenny, Co. Donegal 074 9104721 Tina.gardiner@hse.ie

Yvonne Houston

A/Disability Manager

Intellectual Disability Service, 
1st Floor County Clinic, St Conal's Campus, Letterkenny,
Co. Donegal,

  yvonne.houston@hse.ie

Kathleen Doherty

Older Persons Service Manager, Donegal

Donegal PCC HQ St Joseph's Hospital, Stranorlar, Co. Donegal

074 9191738 smops@donegal@hse.ie

Tina McTaggart

Disability Day Services Manager / Business Manager

Rossan College, Level 2, Ballyraine Road, Letterkenny, Co. Donegal

 

Tina.mctaggart@hse.ie

This information was last updated May 2023