Complaints Officers: Sligo/Leitrim

About us:

The Consumer Services Office, Community Healthcare Cavan, Donegal, Leitrim, Monaghan and Sligo (CH CDLMS), has responsibility for consumer-related matters in Donegal, Sligo, Leitrim, Cavan and Monaghan, and works closely with the Consumer Affairs Area Office – West covering the following functions:

  • Consumer Feedback including Comments, Compliments and Complaints
  • Consumer Participation and Engagement
  • Data Protection matters
  • Freedom of Information requests
  • The Office of the Ombudsman and HSE engagement
  • The Office of the Ombudsman for Children and HSE engagement
  • Records Retention and Management in CH CDLMS 

The office is committed to delivering a high quality and accessible service to its customers and service users across our CHO Area, ensuring that all information is provided in a clear and understandable, timely and accurate manner. The contact details for the Consumer Services Office are:

HSE Consumer Services Office
Hilldrum House,
Leitrim Road,
Carrick on Shannon,
Co. Leitrim
N41 YOC9

Consumer Service Office team:

  • Philip Judge – Consumer Services Manager
  • Nuala Gallagher – Consumer Services Officer
  • Mary Garvin – Consumer Services Manager – Donegal
  • Bernadette McManus – Consumer Services Officer
  • Denise Haugh – Consumer Services Officer
  • John Paul Gaughan – Consumer Services Officer
  • Pearlena McCaffrey – Consumer Services Officer
  • Jacqui Byrne – Consumer Services Officer
  • Theresa Morris – Consumer Services Officer
  • Fiona Campbell – Consumer Services Administrator

Regarding HSE complaints, if a Service User is not satisfied with the outcome of a complaint, they can seek an Internal Review of the matter by contacting the Consumer Services Manager. Review options are provided to Complainants by the designated Complaints Officer on completion of a complaint investigation.
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking on the ‘Make a Complaint’ link at
  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries

Complaints Officers: Sligo Leitrim

Name Title Address Phone Email
Anthony Wadd Quality & Patient Coordinator Arus Carolan Community Nursing Unit,
Castle Street, Mohill, Co. Leitrim, N41 R9T3
Maire McGetrick Director of Public Health Nursing (DPHN) Health Service Executive,
CHO Area 1 - Sligo/Leitrim/West Cavan,
Leitrim Road,
Carrick on Shannon,
Co. Leitrim.  N41 XC59
071 9155144
Patricia McLoughlin Senior Physiotherapist St. Patricks Hospital, Carrick on Shannon, Co. Leitrim 071 9622074
Ann Marie Banks Training Services Manager Ballytivnan Training Centre, Ballytivnan, Sligo 071 9143214
Joanna McMorrow Service Manager for Children with Complex Health Needs, Primary Care, CHO1 Social Care Division CHO1, Markievicz House
Barrack Street, Sligo, F91 XC84
071 9155179
Kate Ferguson Superintendent Registrar Sligo Leitrim Dongeal Nazareth House, Church Hill, Sligo, F91N1WT 071 9113900

Maria Bailey

Business Manager Sligo Leitrim Mental Health Services

St Columba's, Clarion Road, Sligo, F91 CD34

Tara Kelly

CNM3 Quality Risk & Service User Safety

Sligo Leitrim Disability Services,
Second Floor, Cloonamahon Campus,Collooney,
Co. Sligo, F91WV66

071 9167321 ext 313
Tommy Keaveney Controls, Compliance and Complaints Officer, Learning Disability Services Markievicz House, Barrack Street, Sligo. 071 9155179
Melissa Kelly Older Persons Service Manager Markievicz House, Barrack Street, Sligo 071 9321360
Nuala Ginnelly North West Hospice Manager Adelaide Building Wine Street Car Park, Sligo 071 9170523
Yvonne Molloy Disability Day Services Manager JFK, JFK Parade, Sligo
Pauline Ackermann General Manager, Mental Health Services, CH CDLMS

Benview, Clarion Road,

Sligo, F91 F6E4
071 9140396
Shirley Treanor Business Operations Support, Mental Health Services, CH CDLMS

Benview, Clarion Road,

Sligo, F91 F6E4
071 9140396
Nuala Gallagher A/Service Manager, Older Persons Services, Sligo Leitrim

Markievicz House

Barrack Street


 This information was last updated February 2024