Complaints Officers: Sligo/Leitrim

About us:

The Consumer Services Office, Community Healthcare Cavan, Donegal, Leitrim, Monaghan and Sligo (CH CDLMS), has responsibility for consumer-related matters in Donegal, Sligo, Leitrim, Cavan and Monaghan, and works closely with the Consumer Affairs Area Office – West covering the following functions:

  • Consumer Feedback including Comments, Compliments and Complaints
  • Consumer Participation and Engagement
  • Data Protection matters
  • Freedom of Information requests
  • The Office of the Ombudsman and HSE engagement
  • The Office of the Ombudsman for Children and HSE engagement
  • Records Retention and Management in CH CDLMS 

The office is committed to delivering a high quality and accessible service to its customers and service users across our CHO Area, ensuring that all information is provided in a clear and understandable, timely and accurate manner. The contact details for the Consumer Services Office are:

HSE Consumer Services Office
Hilldrum House,
Leitrim Road,
Carrick on Shannon,
Co. Leitrim
N41 YOC9
Email: 
consumerservicesoffice.cho1@hse.ie

Consumer Service Office team:

  • Philip Judge – Consumer Services Manager
  • Nuala Gallagher – Consumer Services Officer
  • Mary Garvin – Consumer Services Manager – Donegal
  • Bernadette McManus – Consumer Services Officer
  • Denise Haugh – Consumer Services Officer
  • John Paul Gaughan – Consumer Services Officer
  • Pearlena McCaffrey – Consumer Services Officer
  • Jacqui Byrne – Consumer Services Officer
  • Theresa Morris – Consumer Services Officer
  • Fiona Campbell – Consumer Services Administrator

Regarding HSE complaints, if a Service User is not satisfied with the outcome of a complaint, they can seek an Internal Review of the matter by contacting the Consumer Services Manager. Review options are provided to Complainants by the designated Complaints Officer on completion of a complaint investigation.
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie
  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries

Complaints Officers: Sligo Leitrim

Name Title Address Phone Email
Anthony Wadd Quality & Patient Coordinator Arus Carolan Community Nursing Unit,
Castle Street, Mohill, Co. Leitrim, N41 R9T3
  Anthony.wadd@hse.ie
Maire McGetrick Director of Public Health Nursing (DPHN) Health Service Executive,
CHO Area 1 - Sligo/Leitrim/West Cavan,
Leitrim Road,
Carrick on Shannon,
Co. Leitrim.  N41 XC59
071 9155144 Maire.mcgetrick@hse.ie
Patricia McLoughlin Senior Physiotherapist St. Patricks Hospital, Carrick on Shannon, Co. Leitrim 071 9622074 Patricia.mcloughlinphysio@hse.ie
Ann Marie Banks Training Services Manager Ballytivnan Training Centre, Ballytivnan, Sligo 071 9143214 Annmarie.banks@hse.ie
Joanna McMorrow Service Manager for Children with Complex Health Needs, Primary Care, CHO1 Social Care Division CHO1, Markievicz House
Barrack Street, Sligo, F91 XC84
071 9155179 Joanna.mcmorrow@hse.ie
Kate Ferguson Superintendent Registrar Sligo Leitrim Dongeal Nazareth House, Church Hill, Sligo, F91N1WT 071 9113900 Kate.ferguson@hse.ie

Maria Bailey

Business Manager Sligo Leitrim Mental Health Services

St Columba's, Clarion Road, Sligo, F91 CD34

  maria.bailey2@hse.ie

Tara Kelly

CNM3 Quality Risk & Service User Safety

Sligo Leitrim Disability Services,
Second Floor, Cloonamahon Campus,Collooney,
Co. Sligo, F91WV66

071 9167321 ext 313      Tara.kelly2@hse.ie
Tommy Keaveney Controls, Compliance and Complaints Officer, Learning Disability Services Markievicz House, Barrack Street, Sligo. 071 9155179 Tommy.keaveney@hse.ie
Melissa Kelly Older Persons Service Manager Markievicz House, Barrack Street, Sligo 071 9321360 melissa.kelly@hse.ie
Nuala Ginnelly North West Hospice Manager Adelaide Building Wine Street Car Park, Sligo 071 9170523 Nuala.Ginnelly@hse.ie
Yvonne Molloy Disability Day Services Manager JFK, JFK Parade, Sligo   Yvonne.Molloy@hse.ie
Pauline Ackermann General Manager, Mental Health Services, CH CDLMS

Benview, Clarion Road,

Sligo, F91 F6E4
071 9140396  GMMHSCHO1@hse.ie
Shirley Treanor Business Operations Support, Mental Health Services, CH CDLMS

Benview, Clarion Road,

Sligo, F91 F6E4
071 9140396  shirley.treanor@hse.ie
Nuala Gallagher A/Service Manager, Older Persons Services, Sligo Leitrim

Markievicz House

Barrack Street

Sligo
  Smops.sl@hse.ie

 This information was last updated February 2024