Complaints Officers: Galway

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to or, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Clicking on the ‘Make a Complaint’ link at

  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries

This list is up to date as of the 19th April 2024, and will be next reviewed/updated on the 1st November 2024.

Complaints Officers in Community Healthcare West Galway

Primary Care Complaints Officers

Name Title Address Phone Email
Dr Gillian Chambers Acting Principal Medical Officer County Clinic, Castlebar, Co. Mayo 094 9042023
Sean Cloonan Superintendent Registrar Births, Deaths & Marriages 25 Newcastle Road, Galway H91 RW28 091 546145
Catherine Flynn ECC Network Manager, Network5 25 Newcastle Road, Galway H92 RW38 086 8202279
Olwyn Hanley Physio Manager Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28 091 546021
Dr. Joseph O’Connor Principal Dental Surgeon Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28 091 546028/546429
David Waterson  Regional Podiatry Manager Unit 3, Merlin Park University Hospital, Galway 091 731480
Richard Broderick  Primary Care Administrator Merlin Park University Hospital, Galway  091 775673
Siobhan Woods Primary Care Development Officer Health Centre, Ballinasloe, Co. Galway 090 9646200
Siobhan Donoghue Principal Social Worker Galway City Ambulatory Hub Unit 7, Racecourse Business Park Ballybrit, Galway, H91 NP73 087 1800305
Declan Costello Public Analyst Laboratory Manager Public Analyst's Laboratory, Seamus Quirke Road, University College Hospital Galway 091 581122
Alma Collins Speech & Language Therapy Manager Shantalla  Health Centre, Shantalla, Galway 091 546023
Helen Martin Director of Public Health Nursing PHN Dept. 25 Newcastle Road, Galway 091 546338
Helen LaBranche ECC Network 8 Manager Ballinasloe Health Centre, Brackernagh, Ballinasloe, Co.Galway, H53 R658 09096 46200
Marie Mulkerrin Nutrition & Dietitian Manager Unit 7 Racecourse Business Park, Ballybrit Galway, H91NP73 087 0544761
Trish Stephens ECC Network 4 Manager St Francis PCC, Upper Newcastle road, Galway, H91 K6C1 091 861100
Connie O’Connell ECC Network Manager, Network 6 Unit 7, Racecourse Business Park, Ballybrit, Galway, H91NP73 091 732046
Anne Kennedy ECC Network 7 Manager Tuam PCCC, Sean Purcell Road, Tuam, Co.Galway, H54 DT61 093 37873
Denise Dunne Operational Lead, Integrated Care Chronic Disease Galway City Ambulatory Hub, Unit 7, Racecourse Business Park, Ballybrit, Galway, H91 NP73 091 482100/101
Mary Heaney Senior Executive Officer (Office of the General Manager, Galway) 25 Newcastle Road, Galway 091 546379/087 6657574
Health & Wellbeing Division Complaints Officers
Sean Gordon   Business Manager, Health & Wellbeing Community Healthcare West, St. Mary's Headquarters, Castlebar, Co. Mayo, F23 HP58 094 9042145
Christina Murphy   Operational Site Manager, Galway Vaccination Base Toghermore House, Togher, Tuam, Co Galway. H54 T688 087 2689512
Caroline Folan   Health Promotion & Improvement 2nd Floor, Block A, Merlin Park Hospital, Galway, H91 N973 091 737262
Mental Health Services Complaints Officers
John Canny CAMHS Business Manager 2-3 Sherwood House, Sherwood Avenue, Galway 087 6825952
Eamon Hannan Business Manager Government Buildings, Convent Road, Roscommon 090 9624207
 Michelle Spellman  Business Manager  Galway Roscommon Mental Health Services, Unit 10, Merlin Park, Galway, H91 N973 087 7178658
Disability Services Complaints Officers
Mary O Donnell Disability Day Services Manager 25 Newcastle Rd, Galway 091 546161

Teesh Walsh, CDNM Children’s Disability Network Manager St. Brendan’s Campus, Lake Road, Loughrea, Co.Galway 091 872701

Ursula Collis, DSM Galway Disability Services Manager Internal Audit Building, Merlin Park Hospital, Galway 091 775290
Jeannie Gannon, CDNM Children’s Disability Network Manager An tSean Cheibh, Spideal, Contae na Gaillimh 091 896040

Noel Burke, CDNM Children’s Disability Network Manager The Grove, Vicar Street, Tuam, Co. Galway 093 44000

Pauline O'Dwyer Case Manager Disability Services Case Manager Internal Audit Building, Merlin Park, Co. Galway 0871665746
Older Persons Services Complaints Officers
Mary Joyse Person in Charge Merlin Park CNU, Merlin Park, Galway 091 775566
Dr. Mary Butler Person in Charge Ballinasloe CNU, Creagh, Ballinasloe, Co. Galway 09096 30170
Fiona Fahy Person in Charge St. Brendans CNU. Lake Road, Loughrea 091 871200
Sandhya Joy Person in Charge St. Anne's CNU, Clifden, Co. Galway 095 21189
Sandhya Joy Person in Charge Clifden District Hospital, Clifden Co Galway 095 21301
Theresa Powell Person in Charge Aras Ronan, Kilronan, Inismor, Aran Islands, Co. Galway 099 61046
Sini Varghese Person in Charge Joe & Helen O'Tool CNU Tuam, Co. Galway 093 24655
Cepta Smyth Homecare Support Manager Community Healthcare West, 25 Newcastle Road, Galway 091 546062
Bernadette Ni Shuilleabhain Director of Nursing Aras Mhic Dara CNU, Carraroe, Co Galway 091 595204
Jarlath Keady ICPOP Lead East Galway/Roscommon St Brigids Campus, Creagh Road, Ballinasloe, Co Galway, H53 N243 087 184 2944
James Geoghegan ICPOP Lead Galway East City & County Unit 7, Racecourse Business Pk., Ballybrit Industrial Est, Galway. H91 NP73 087 456 5276
Fiona McCleane ICPOP Lead Galway West City & County Crospon Bldg Unit 7, IDA Business Pk., Dangan, Galway. H91 P2DK 086 174 0433
Safeguarding & Protection Services Complaints Officers
Freda Quinlan SW Team Leader SG&P La Nua, Ballybane Neighbourhood VillageCastlepark Road, Ballybane, Galway 087 7953038
Infection Prevention and Control Complaints Officers
Lorraine Hogan Clinical Nurse Manager II, PC/AMS Administration Building, Galway Roscommon Mental Health, St Brigids Campus, Ballinasloe, Galway 086 8595650
Quality and Patient Safety Complaints Officers
Siobhan Jordan Quality and Patient Safety Advisor    Ballina Training Centre, Mercy Road, Ballina, Co Mayo 087 1189556

The information above is valid as of the 19/04/2024 and will be next reviewed/updated on the 01/11/2024.

Any queries in relation to the above information please contact Emma Howley, Service Feedback Manager, CHO2.