Complaints Officers: Galway

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or Servicefeedback.CHO2@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from Servicefeedback.CHO2@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie

Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
Calling the Ombudsman on 01 639 5600 if you have any queries

This list is up to date as of the 22^nd July 2025, and will be next reviewed/updated on the 22^nd January 2026.

Complaints Officers in Community Healthcare West Galway

**Primary Care Complaints Officers**
Name	Title	Address	Phone	Email
Dr Gillian Chambers	Principal Medical Officer, Community Medical Department	County Clinic, Castlebar, Co. Mayo	094 9042023	gillian.chambers@hse.ie
Sean Cloonan	Superintendent Registrar	25 Newcastle Road, Galway H91 RW28	091 546145	sean.cloonan@hse.ie
Catherine Flynn	ECC Network Manager, Network5	25 Newcastle Road, Galway H92 RW38	086 8202279	catherine.flynn@hse.ie
Ciara Mooney	Interim Physiotherapy Manager Galway	Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28	087 7650549	ciara.mooney5@hse.ie
Dr. Joseph O’Connor	Principal Dental Surgeon	Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28	091 546028/546038	joseph.oconnor@hse.ie
David Waterson	Regional Podiatry Manager	Unit 3, Merlin Park University Hospital, Galway	091 731480	david.watterson@hse.ie
Richard Broderick	Primary Care Unit Manager	Merlin Park University Hospital, Galway	091 775673	richard.broderick@hse.ie
Siobhan Woods	Primary Care Development Officer	Health Centre, Ballinasloe, Co. Galway	090 9646200	siobhan.woods@hse.ie
Siobhan Donoghue	Principal Social Worker	Galway City Ambulatory Hub Unit 7, Racecourse Business Park Ballybrit, Galway, H91 NP73	087 1800305	siobhan.donoghue1@hse.ie
Declan Costello	Public Analyst Laboratory Manager	Public Analyst's Laboratory, Seamus Quirke Road, University College Hospital Galway	091 581122	declan.costello@hse.ie
Alma Collins	Speech & Language Therapy Manager	Shantalla Health Centre, Shantalla, Galway	091 546023	Alma.Collins@hse.ie
Olivia O’Connor	Director of Public Health Nursing	PHN Dept. 25 Newcastle Road, Galway	091 546338	Olivia.OConnor@hse.ie
Dorothy Devine	Director of Public Health Nursing	PHN Dept. 25 Newcastle Road, Galway	091 546338	Dorothy.Devine@hse.ie
Helen LaBranche	ECC Network 8 Manager	Ballinasloe Health Centre, Brackernagh, Ballinasloe, Co.Galway, H53 R658	09096 46200	Helen.Labranche@hse.ie
Marie Mulkerrin	Nutrition & Dietitian Manager	Unit 7 Racecourse Business Park, Ballybrit Galway, H91NP73	087 0544761	MarieB.Gallagher@hse.ie
Trish Stephens	ECC Network 4 Manager	St Francis PCC, Upper Newcastle road, Galway, H91 K6C1	091 861100	Trish.Stephens@hse.ie
Connie O’Connell	ECC Network Manager, Network 6	Unit 7, Racecourse Business Park, Ballybrit, Galway, H91NP73	091 732046	Connie.OConnell1@hse.ie
Anne Kennedy	ECC Network 7 Manager	Tuam PCCC, Sean Purcell Road, Tuam, Co.Galway, H54 DT61	093 37873	Anne.Kennedy10@hse.ie
Siobhan Woods	Interim Operational Lead Integrated Care Programme Chronic Disease	Primary Care Galway, HSE West, North West, Galway City Integrated Hub, Unit 7, Racecourse Business Park, Ballybrit, Galway, H91 NP73	091 482100/101	siobhan.woods@hse.ie
Mary Heaney	Senior Executive Officer (Office of the General Manager, Galway)	25 Newcastle Road, Galway	091 546379/087 6657574	Mary.Heaney@hse.ie
Peter Murphy	Acting Director of Psychology PCCC Galway/Roscommon	1st Floor, Block A, Clinical and Admin, Merlin Park University Hospital, Galway. H91 ER2D	091 775657	peter.murphy2@hse.ie

Health and Wellbeing Division Complaints Officers

Christina Murphy	Operational Site Manager, Galway Vaccination Base	Toghermore House, Togher, Tuam, Co Galway. H54 T688	087 2689512	Christina.Murphy5@hse.ie
Caroline Folan	Health Promotion & Improvement	2nd Floor, Block A, Merlin Park Hospital, Galway, H91 N973	091 775 747	caroline.folan@hse.ie

Mental Health Services Complaints Officers

John Canny	CAMHS Business Manager	2-3 Sherwood House, Sherwood Avenue, Galway	091 512 974	john.canny@hse.ie
Eamon Hannan	Business Manager	Government Buildings, Convent Road, Roscommon	090 9624207	eamon.hannan@hse.ie
Michelle Spellman	Business Manager	Galway Roscommon Mental Health Services, Unit 10, Merlin Park, Galway, H91 N973	087 7178658	michelle.spellman@hse.ie

Disability Services Complaints Officers

Mary O Donnell	Disability Day Services Manager	25 Newcastle Rd, Galway	091 546161	maryodonnell5@hse.ie
Teesh Walsh, CDNM	Children’s Disability Network Manager	St. Brendan’s Campus, Lake Road, Loughrea, Co.Galway	091 872701	Teesh.Walsh@hse.ie cdnt8.chw@hse.ie
Jeannie Gannon, CDNM	Children’s Disability Network Manager	An tSean Cheibh, Spideal, Contae na Gaillimh	091 896040	Jeannie.Gannon@hse.ie cdnt4.chw@hse.ie
Caitriona Coen, CDNM	Children’s Disability Network Manager	The Grove, Vicar Street, Tuam, Co. Galway	093 44000	caitriona.coen@hse.ie cdnt7.chw@hse.ie
Pauline O'Dwyer	Case Manager Disability Services Case Manager	Internal Audit Building, Merlin Park, Co. Galway	0871665746	pauline.odwyer2@hse.ie

Older Persons Services Complaints Officers

Mary Joyse	Director of Nursing 5 and 6	Merlin Park CNU, Merlin Park, Galway	091 775566	mary.joyse@hse.ie
Dr. Mary Butler	Person in Charge	Ballinasloe CNU, Creagh, Ballinasloe, Co. Galway	09096 30170	Mary.Butler@hse.ie
Ann Cummins	Person in Charge	St. Brendans CNU. Lake Road, Loughrea	091 871200	Ann.Cummins5@hse.ie
Sandhya Joy	Person in Charge	St. Anne's CNU, Clifden, Co. Galway	095 21189	sandhya.joy@hse.ie
Sandhya Joy	Person in Charge	Clifden District Hospital, Clifden Co Galway	095 21301	sandhya.joy@hse.ie
Theresa Powell	Person in Charge	Aras Ronan, Kilronan, Inismor, Aran Islands, Co. Galway	099 61046	theresa.powell@hse.ie
Sini Varghese	Person in Charge	Joe & Helen O'Tool CNU Tuam, Co. Galway	093 24655	sini.varghese2@hse.ie
Regina Redmond	Homecare Support Manager - Galway	Older Persons Services, HSE West and North West, La Nua, Ballybane, Galway	091 748427	regina.redmond1@hse.ie
Bernadette Ni Shuilleabhain	Director of Nursing	Aras Mhic Dara CNU, Carraroe, Co Galway	091 595204	bernadette.nishuilleabhain@hse.ie
Jarlath Keady	ICPOP Lead East Galway/Roscommon	St Brigids Campus, Creagh Road, Ballinasloe, Co Galway, H53 N243	087 184 2944	david.keady@hse.ie
James Geoghegan	ICPOP Lead Galway East City & County	Unit 7, Racecourse Business Pk., Ballybrit Industrial Est, Galway. H91 NP73	087 456 5276	james.geoghegan@hse.ie
Fiona McCleane	ICPOP Lead Galway West City & County	Crospon Bldg Unit 7, IDA Business Pk., Dangan, Galway. H91 P2DK	086 174 0433	Fiona.McCleane@hse.ie