Complaints Officers: Mayo

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or Servicefeedback.CHO2@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from Servicefeedback.CHO2@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie

Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
Calling the Ombudsman on 01 639 5600 if you have any queries

This list is up to date as of the 1^st January 2025, and will be next reviewed/updated on the 1st June 2025.

Complaints Officers in Community Healthcare Mayo

**Primary Care Complaints Officers**
Name	Title	Address	Phone	Email
Caroline Groarke	Operational Lead, Integrated Care Programme, Chronic Disease	County Cxlinic, Castlebar, Co. Mayo F23 XK72	087 2563069	caroline.groarke1@hse.ie
Dr Gillian Chambers	Principal Medical Officer, Community Medical Department	County Clinic, Castlebar, Co. Mayo	094 9042023	gillian.chambers@hse.ie
Sean Cloonan	Superintendent Registrar Births, Deaths & Marriages	25 Newcastle Road, Galway H91 RW28	091 546145	sean.cloonan@hse.ie
Richard Broderick	Primary Care Administrator	Merlin Park University Hospital, Galway	091 775673	richard.broderick@hse.ie
Ann Marie McDermott	Director of Public Health Nursing- Mayo	1st Floor, St Marys HQ, Castlebar, Co Mayo	094 9042200/094 9042202	annmarie.mcdermott@hse.ie
Dr Ann McKeown	Principal Dental Surgeon- Mayo	2nd Floor, St Marys HQ, Castlebar, Co Mayo	094 9042595	anne.mckeon@hse.ie
Thelma Birrane	Traveller Health Co-ordinator- Galway/Mayo/Roscommon	Pontoon House, Sacred Heart Hospital, Pontoon Road, Castlebar, Co. Mayo, F23 XV38	094 9049223	thelma.birrane@hse.ie
David Waterson	Regional Podiatry Manager	Unit 3, Merlin Park University Hospital, Galway	091 731480	david.watterson@hse.ie
Shaleena D’Souza	Assistant National Clinical Lead for Audiology & Audiology Manager	Mary’s HQ, Castlebar, Co. Mayo F23HP58	094 904938	shaleena.dsouza1@hse.ie
Laura Greaney	Section Officer	St. Mary’s HQ, Castlebar, Co. Mayo F23HP58	094 9049073	laura.greaney@hse.ie
David McGrath	Physiotherapy Manager	Castlebar PCC, Moneen, Castlebar, Co. Mayo, F23XV04	094 9049276	david.mcgrath@hse.ie
Dr Rita Chambers	Principal Psychologist Manager	St. Mary’s HQ, Castlebar, Co. Mayo F23HP58	094 9042027	rita.chambers3@hse.ie
Ruth Walsh	Occupational Therapy Manager in Charge III	Castlebar PCC, Moneen, Castlebar, Co. Mayo, F23XV04	094 9049272	ruth.walsh@hse.ie
Heather Miller	Interim Dietitian Manager Mayo & Roscommon	Community Healthcare West,Primary Care Centre, Castlebar, Co. Mayo, F23 XV04	087 4531996	heather.miller@hse.ie
Colette McGinty	Speech and Language Therapy Manager	St Mary's HQ, Castlebar, Co. Mayo, F23 HP58	094 9042246	colette.mcginty@hse.ie
Maura Kelly	South Mayo ECC Primary Care Network Manager	Castlebar PCC, Moneenbradagh, Moneen, Castlebar, Co. Mayo F23 XV04	087 9588214	maura.kelly@hse.ie
Nadine Dabbagh	North Mayo ECC Primary Care Network Manager	Ballina PCC, Kevin Barry Street, Ballina, Co Mayo	087 2733121	Nadine.dabbagh@hse.ie
Dorothy Devine	West Mayo ECC Primary Care Network Manager	Westport PCC, Tubberhill, Westport, Co. Mayo	098 44030	dorothy.devine@hse.ie
Siobhan Donoghue	Primary Care Services Principal Social Worker	Galway City Ambulatory Hub, Unit 7, Racecourse Business Park, Ballybrit, Galway, H91 NP73	091 546175	siobhan.donoghue1@hse.ie
Brendan Murphy	Drugs Service Coordinator	Pontoon House, Sacred Heart Hospital Grounds, Pontoon Road, Castlebar, Co. Mayo	087 2922503	brendan.murphy@hse.ie
Ita Kelly	Ophthalmology Business Manager	Roscommon Primary Care Centre,Golf Links Rd, Roscommon, F42 HY97	087 7784931	ita.kelly1@hse.ie
Megan Pawelczyk	Interim Orthotics Manager, Community Heathcare West	HSE West CH02, Castlebar PCC, Moneenbradagh, Castlebar, Co, Mayo F23 XV04	087 7831026	megan.pawelczyk@hse.ie
Lisa Mullaney	Principal Psychologist Specialist	St Mary's Headquarters, Castebar, Co. Mayo	094 9042281	lisa.mullaney2@hse.ie
Claire Harte	Galway Roscommon Primary Care General Manager Office	Primary Care, Mayo/Roscommon, Community Healthcare West, HSE, First Floor, St. Mary’s Headquarters, Castlebar, Co. Mayo F23 HP58	094 9042232	claire.harte@hse.ie

Health and Wellbeing Division Complaints Officers

Caroline Folan		Health Promotion & Improvement	2nd Floor, Block A, Merlin Park Hospital, Galway, H91 N973	091 775 747	caroline.folan@hse.ie
Olivia Roughneen		Operational Site Manager, Mayo Roscommon Vaccination Base	Mayo Roscommon Vaccination Base, Mayo Community Living Campus,Park Rd, Swinford, Co Mayo, F12R704	087 442 4565	olivia.roughneen@hse.ie

Mental Health Services Complaints Officers

John Canny	CAMHS Business Manager	2-3 Sherwood House, Sherwood Avenue, Galway	087 6825952	CAMHSBusiness.ManagerCHW@hse.ie
PJ Rainey	Area Director of Nursing, Mayo Mental Health Services	St. Mary's HQ, Castlebar, Co. Mayo	094 9042040	pj.rainey@hse.ie
Aidan Sweeney	Business Manager, Mayo Mental Health Services	2nd Floor, St Marys HQ, Castlebar, Co Mayo2nd Floor, St Marys HQ, Castlebar, Co Mayo	094 9042013	aidan.sweeney@hse.ie

Disability Services Complaints Officers

Siobhan McAndrew	Mayo Community Living	Mayo Community Living, c/o Aras Attracta, Park Road, Swinford, Co. Mayo	094 92 51900	siobhan.mcandrew@hse.ie
Laura Rochford	Mayo Disability Services Manager	St Marys HQ, Castlebar, Co. Mayo	094 9049081	laura.rochford@hse.ie
Mary O Donnell	Disability Day Services Manager	25 Newcastle Rd, Galway	091 546161	maryodonnell5@hse.ie
Mary Horkan, CDNM	Children’s Disability Network Manager	Newman Institute, Ballina, Co.Mayo	096 95420	Mary.Horkan@hse.ie cdnt1.chw@hse.ie
Aine Vesey, CDNM	Children’s Disability Network Manager	Cedar House, 1st Floor, Moneen Road, Castlebar, Co.Mayo	094 905 1500	Aine.Vesey@hse.ie cdnt2.chw@hse.ie
Matt Cruse	Children’s Disability Network Manager	Safari Club, N5 Business Park, Moneen Road, Castlebar, Co.Mayo	0949060234	matthew.cruse@hse.ie cdnt3.chw@hse.ie

Older Persons Services Complaints Officers

Aoife Schofield	Person in Charge	McBride Nursing Home Westport	098 25592	aoife.schofield@hse.ie
Stephanie Giliger	Person in Charge	St. Augustine's CNU Ballina	086 0847981	stephanie.gilger@hse.ie
Veronica O Malley	Person in Charge	St.Fionnan's CNU, Achill, Co. Mayo	098 45043	veronica.omalley@hse.ie
Mary Noone	Person in Charge	Aras Deirbile Belmullet, Co. Mayo	097 81301	mary.noone2@hse.ie
Helen Walsh	Person in Charge	Sacred Heart Hospital, Castlebar	094 9021122	Helen.Walsh2@hse.ie
Trish Maguire	Director of Nursing	Dalton CNU, Claremorris, Co. Mayo	094 9362727	trish.maguire3 @hse.ie
Lijin Jose	Person in Charge	Swinford District Hospital, Swinford, Co. Mayo	094 9251102	lijin.jose@hse.ie
Fidelma Gallagher	Person in Charge	Ballina District Hospital (St Josephs), Ballina Co. Mayo	096 21166	fidelma.gallagher@hse.ie
Mary Noone	Director of Nursing	Belmullet District Hospital, Belmullet, Co. Mayo	097 81301	mary.noone2@hse.ie
Rosaleen Flanagan	Homecare Support Manager - Mayo & Roscommon	Home Care Support Manager, Community Healthcare West, St Mary's Headquarters, Castlebar, Co. Mayo	087 9077663	rosaleen.flanagan@hse.ie
Marie Alexander	ICPOP Lead Co.Mayo	ICPOP Mayo, Integrated Day Hospital, Primary Care Centre, Moneen, Castlebar, Co Mayo F23 XV04	087 1216484	marie.alexander2@hse.ie