Complaints Officers: Roscommon

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or Servicefeedback.CHO2@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from Servicefeedback.CHO2@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie

  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries

This list is up to date as of the 1st January 2025, and will be next reviewed/updated on the 1st June 2025.

Complaints Officers: Roscommon
Name Title Address Phone Email

PRIMARY CARE COMPLAINTS OFFICERS
Andrea Devine Operational Lead, Integrated Care Programme, Chronic Disease Community Healthcare West, St Brigids, Ballinasloe, Co Galway. H53N243 090 9625700 andrea.devine@hse.ie
Teresa Conlon Interim Director of Public Health Nursing, Roscommon Public Health Nursing Dept. Government Offices, Convent Road, Roscommon 090 6637589  teresa.conlon@hse.ie
Caroline Shine Senior Executive Officer HSE Primary Care, Government Offices, Convent Road, Roscommon 090 6637597   caroline.shine@hse.ie
Geraldine Gormley Interim Physiotherapy Manager   087 2686559 geraldine.gormley@hse.ie
Edel Dolan Interim Occupational Therapist Manager Primary Care Centre, Golf Links Rd, Roscommon F42HY97 086 4183290 edel.dolan@hse.ie
Patricia Dowd Speech and Language Therapy Manager Primary Care Centre, Golf Links Road, Roscommon 090 6665272 patricia.dowd@hse.ie
Marian Lavin  North Roscommon and North East Galway, ECC Primary Care Network Manager Primary Care Centre, Golf Links Rd, Roscommon F42HY97 086 7793366 marian.lavin@hse.ie
Dr Gillian Chambers Principal Medical Officer, Community Medical Department 1st Floor, Cedar's House, Moneenbradagh, Castlebar, Co. Mayo 094 904219 gillian.chambers@hse.ie
Sean Cloonan Superintendant Registrar, Galway, Mayo and Roscommon 25 Newcastle Road, Galway, H91 RW28 091 546145 sean.cloonan@hse.ie
Richard Broderick Primary Care Administrator Merlin Park University Hospital, Galway 091 775673 richard.broderick@hse.ie
Siobhan Donoghue Primary Care Services Principal Social Worker Galway City Ambulatory Hub, Unit 7, Racecourse Business Park, Ballybrit, Galway, H91 NP73 091 546175 siobhan.donoghue1@hse.ie
Thelma Birrane Social Inclusion Coordinator Pontoon House, Sacred Heart Hospital Grounds, Pontoon Road, Castlebar, Co. Mayo 094 9049223 thelma.birrane@hse.ie
Brendan Murphy Drugs Service Coordinator Pontoon House, Sacred Heart Hospital Grounds, Pontoon Road, Castlebar, Co. Mayo 087 2922503 brendan.murphy@hse.ie
David Watterson Podiatry Clinical Manager Unit 3, Podiatry, Merlin Park Hospital, Galway 087 6744158 david.watterson@hse.ie
Shaleena D'Souza Audiology Manager, Community Healthcare West St Mary's Headquarters, Castebar, Co. Mayo 087 4322542 shaleena.dsouza1@hse.ie
Dr Anne McKeon Principal Dental Surgeon, Mayo/Roscommon St Mary's Headquarters, Castebar, Co. Mayo 094 9042595 anne.mckeon@hse.ie
Ita Kelly Ophthalmology Business Manager Roscommon Primary Care Centre,Golf Links Rd, Roscommon, F42 HY97 087 7784931 ita.kelly1@hse.ie
Megan Pawelczyk Interim Orthotics Manager, Community Heathcare West HSE West CH02, Castlebar PCC, Moneenbradagh, Castlebar, Co, Mayo F23 XV04 087 7831026 megan.pawelczyk@hse.ie
Lisa Mullaney Principal Psychologist Specialist St Mary's Headquarters, Castebar, Co. Mayo 094 9042281 lisa.mullaney2@hse.ie
Dr Rita Chambers Principal Psychologist Manager, Mayo/Roscommon St Mary's Headquarters, Castebar, Co. Mayo 094 9042027 rita.chambers3@hse.ie
Claire Harte Galway Roscommon Primary Care General Manager Office Primary Care, Mayo/Roscommon,
Community Healthcare West,
HSE, First Floor, St. Mary’s Headquarters,
Castlebar,
Co. Mayo
F23 HP58		 094 9042232 claire.harte@hse.ie
HEALTH AND WELLBEING DIVISION COMPLAINTS OFFICER
Olivia Roughneen Operational Site Manager, Mayo Roscommon Vaccination Base Mayo Roscommon Vaccination Base, Mayo Community Living Campus, Park Rd, Swinford, Co Mayo, F12R704 087 442 4565 olivia.roughneen@hse.ie
Caroline Folan Health Promotion & Improvement 2nd Floor, Block A, Merlin Park Hospital, Galway,
H91 N973		 091 775 747 caroline.folan@hse.ie
MENTAL HEALTH SERVICES COMPLAINTS OFFICERS
John Canny CAMHS Business Manager 2-3 Sherwood House, Sherwood Avenue, Galway 087 6825952 CAMHSBusiness.ManagerCHW@hse.ie
Eamon Hannan Business Manager Government Buildings, Convent Road, Roscommon 090 962 4207 eamon.hannan@hse.ie
DISABILITY SERVICES COMPLAINTS OFFICERS
Mary Owens Disability Manager - Roscommon Carolan House, Sacred Heart Hospital Roscommon 090 6637831 mary.owens@hse.ie
Mary O Donnell Disability Day Services Manager 25 Newcastle Rd, Galway 091 546161

maryodonnell5@hse.ie
Teesh Walsh, CDNM Children’s Disability Network Manager St. Brendan’s Campus, Lake Road, Loughrea, Co.Galway

087 0472424

091 872701

Teesh.Walsh@hse.ie

cdnt8.chw@hse.ie
Ajay Kumar, CDNM
 Children’s Disability Network Manager 4 Corraun Park, Racecourse Road, Roscommon & Knockroe House, Knockroe, Castlerea, Co. Roscommon 090 6666100 cdnt9.chw@hse.ie
OLDER PERSONS SERVICES COMPLAINTS OFFICERS
Seenamol Jose Person in Charge Plunkett CNU, Boyle, Co. Roscommon 071 9662026 Seenamol.Jose@hse.ie
Geo Aruvelickal Person in Charge Aras Mhathair Pol, Knockroe, Castlerea, Co. Roscommon 094 9625094 geo.josearuvelickal@hse.ie
Liz Lynott Person in Charge  Scared Heart Hospital, Roscommon 090 6632440 elizabeth.lynott@hse.ie
Rosaleen Flanagan Homecare Support Manager - Mayo & Roscommon Home Care Support Manager, Community Healthcare West, St Mary's Headquarters, Castlebar, Co. Mayo 087 9077663 rosaleen.flanagan@hse.ie

Safeguarding and Protection Services complaints officers
Aisling Bolger SW Team Leader SG&P - Roscommon Carolan House,Golf Links Road Roscommon 087 4704792

aisling.bolger1@hse.ie

Infection Prevention and Control Complaints Officers

Lorraine Hogan Clinical Nurse Manager II, PC/AMS Administration Building, Galway Roscommon Mental Health, St Brigids Campus, Ballinasloe, Galway 086 8595650  Lorraine.hogan1@hse.ie

Quality and Patient Safety Complaints Officers

Ger Kilkelly Quality and Patient Safety Advisor    Toghermore Campus, Tuam, Co. Galway, H54 T688 087 1448353  geraldine.kilkelly@hse.ie

This list is up to date as of the 1st January 2025, and will be next reviewed/updated on the 1st June 2025.

Any queries in relation to the above information please contact Emma Howley, Service Feedback Manager, CHO2. Servicefeedback.CHO2@hse.ie