David Wrenne
Complaints Manager
Quality & Patient Safety, St. Ita’s Community Hospital, Newcastle West, Co. Limerick
david.wrenne@hse.ie
Mid-West Community Healthcare Complaint Information
In keeping with the Your Service Your Say Complaint Policy – Mid-West Community Healthcare is committed to the timely and effective management of complaints and feedback about the services it provides.
How to make a complaint
Complaints about any area of service provided through Mid-West Community Healthcare can also be made by emailing your concern to complaints.mwch@hse.ie
A complaint is defined under the legislation as any action that “does not accord with fair and sound administrative practice and, that adversely affects the service user.” Any such complaints may be assigned to a Complaint Officer with delegated authority to investigate the matter under the Your Service Your Say Policy and related legislation.
The names listed are officers delegated with authority to act on complaints. While this list is reviewed and updated annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from complaints.mwch@hse.ie
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:
Visiting ombudsman.ie
Writing to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
Calling the Ombudsman on 01 639 5600 if you have any queries.
List of Complaints Officers in Primary Care Mid West Area
Complaints or feedback should be submitted to complaints.mwch@hse.ie for allocation to a current Complaint Officer as identified below
- Kay Finn
- Hazel McMahon
- Breda Purcell
- Cathy Duggan
- Olive Hartigan
- Louise Lowry
- Therese Donnellan
- Susan Healy
- Lesley Quilter
- Rory Keane
- Paula Cregg
- Carmel Murray
- Kate Hayes
- Marion Kennedy
- Anne Marie Delaney
- Margaret Costello
- Kathryn Considine
- Yvonne Creedon
- Deirdre Muldoon
- Niamh O’Mahoney
- Eilish Neylon
List valid as at 11/09/2025 and will next be updated on 11/04/2026. These all apply throughout the CHO Area i.e. Limerick, Clare and North Tipp
