Complaints Officers: Cork/Kerry

Integrated Healthcare Area Complaint Information for HSE South West

In keeping with the Your Service Your Say Complaint Policy – HSE South West is committed to the timely and effective management of complaints and feedback about the services it provides.

Information on how to make a complaint

Complaints or feedback can be submitted to yoursay@hse.ie for referral and allocation to the relevant area for assignment to a complaint officer.

A complaint is defined under the legislation as any action that “does not accord with fair and sound administrative practice and, that adversely affects the service user.”

Listed below are names of complaint officers for the area effective as of 26 September 2025.

Subject to operational changes this list is routinely updated and otherwise reviewed annually.

As the list and related contact details may be subject to change, current information for any Complaint Officer is available by email from complaints.ckch@hse.ie

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman at any stage - the Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Clicking: on the ‘Make a Complaint’ link at www.ombudsman.ie

Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773

Calling: the Ombudsman on 01 639 5600 if you have any queries.

Complaint Officers

Name

Primary Care - Role

Aisling Collins

Physiotherapy Manager

Anya Leonard

Speech & Language Therapy Manager

Anne Tangney

Speech & Language Therapy Manager

Breda O'Donovan

Network 11 Manager

Caroline Doyle

Principal Community Worker

Catherine Brugger

Network 13 Manager

Charlotte O'Sullivan

Occupational Therapy Manager

Claire O'Donovan

Network 5 Manager

Claire McCarthy

Network 12 Manager

Colette McSweeney

Network Manager

Deirdre Madden

Area administrator

Deirdre O'Reilly

Co-ordinator

Donal O'Callaghan

Operational Lead Chronic Disease

Dr. Angela A. O' Leary

Principal Medical Officer

Dr Anne Hill

Principal Psychologist

Dr David Hegarty

Consultant Orthodontist

Dr. Emer Gallagher

Medical Officer

Dr. Michael A. Thornton

Principal Dental Surgeon

Dr. Patrick Quinn

Principal Dental Surgeon

Dr. Sheila Creedon

Lead CMD North Lee

Elaine McNamara

Orthodontic Dept.

Elaine Howlin

Assistant National Audiology Lead

Eleanor T. Moore

Principal Community Worker

Elizabeth Healy

Director of Public Health Nursing

Emma Robertson

Physiotherapy Manager

Emer Shanley

Network 10 Manager

Freda Horan

Community Dietitian Manager

Hannah Healy

Network 3 – Interim Manager

Heather Cronin

Psychology Manager

Helen Sweeney

Director of Public Health Nursing

Imelda Cunning

Community Podiatry Manager

Joanna McCarthy

Director of Public Health Nursing

Jennifer O’Neill

Superintendent Registrar

Joe Kirby

Co-ordinator

Judith Purkiss

Network 7 Manager

Kate Gibney

Co-ordinator

Laura Harrington

Physiotherapist

Liam Ryan

Physiotherapist-in-charge (Grade III)

Lisa Lynch

Clinical Nurse Manager 3

Liz Foley

Senior Executive Officer

Liz O' Sullivan

Physiotherapy Manager

Mari O’Connell

Director of Nursing 3 Palliative Care

Mari O’Donovan

GM, ECC Enhanced Community Care

Maria Brown

Network 7 – Interim Manager

Mary B.O’Sullivan

DPHN

Mary Maher

Operations Support Manager

Mary Murnane

Dietician Manager

Mary O' Dwyer

Speech & Language Therapy Manager

Martina Corkery

Network 9 Manager

Michael O’Riordan

Regional Public Analyst PAL

Michael Thornton

Principal Dental Surgeon

Michelle Kiely

Network 6 Manager

Miriam O'Sullivan

Network 1 Manager

Niamh Lordan

Network 3 Manager

Niamh Phillips

Chief Medical Scientist, PHML

Nicola Brett

DPHN

Norah Heffernan

Primary Care Unit Manager

Noreen O’Connor

PM Ophthalmology

Olivia O’Rahilly

Network 2 Manager

Pricia Nolan

Network 8 Manager

Rachel Knox

Child Health Development Officer

Rachel Hennessy

Social work team leader

Rita Higgins

Staff Officer

Sarika Kaushik

Occupational Therapy Manager

Sheila Curtin

Grade VII

Susan Lehane

Network 4 Manager

Therese Ahern

Business Manager

Yvonne O' Brien

Dietetics Manager

Una McAuliffe

Interim Principal Dental Surgeon

 

Name

Mental Health Services - Role

Denis McSweeney

Area Administrator

Jason O’Connell

Area Administrator

Irene O’Leary

Operational Support Manager

Jean Brassil

Operational Support Manager

Mary Lyne O'Toole

Area Administrator

 

Name

Older Persons - Role

Amrutha George

DON

Anne-Marie Irwin

DON

Aideen Black

 Clinical Development Co-Ordinator

Annette Collins

HR Lead

Annette Gaughan

DON

Aoife Parsons

I/DON

Bernie Buckley

DON

Ber O'Leary

DON

Bernadette Horgan Edmead

Dementia Co-Ordinator

Breda Delves

ADON

Brian O’ Connor

Operational Support Manager

Caroline Cullinane

DON

Catherine Quinlan

DON

Clare Barrett

ADON

Eileen McAuliffe

Operational lead ICPOP

Elbin Joseph

I/DON

Finola Cronin

ADON

Garrett Cody

Home Support Manager

Ger Hennessy

CNM3

Geraldine Murphy

DON

Grace Tabuno

DON

Helen Mulcahy

DON

Jasmine Augustine

DON

Joan Browne

DON

Kathleen O’Donoghue

Co-ordinator Older Persons

Ken Anthony

Home Support Manager

Kerry Burchilll

DON

Margaret McCauliffe

ADON ICPOP

Maria Moran

Business Manager

Mary Nolan

DON

Marie Hayes

DON

Marion Kearney

HR Lead

Maureen O'Neill

DON

Noirin Donnelly

DON

Patricia McEnery-Noonan

DON

Ray Dwyer

Manager

Roisin Walsh

DON

Salini Vasudevannair

DON

Shagun Kesar

Business Manager

Sharon Rennie

Home Support Manager

Sree Dharmalingham

DON

Susan Daly

Practice Development Co-ordinator

 

Name

Disability Services - Role

Alison Ryan

Disability Services Manager

John O’Mahony

Disability Services Manager

Kirsi Salo

Disability Services Manager

Marie McMahon

Assessment Officer

Patrice O’Neill

Disability Services Manager

Patrick McEvoy

Disability Services Manager

Susan Wall

ADON

Tina Sugrue

Assessment Officer

Tom Nash

Assessment Officer

Mary Keane

Client Services Manager

Ricky Costello

Client Services Manager

Karen McGrath

(CNM)

Mary Hayes

(CNM)

Anthony Brennan

(CNM) St Raphaels

Valerie Carlton-McCann

(CNM)

 

Name

Health &Well Being - Role

Cora Hayes

Health & Wellbeing

Fiona Mohally

Health & Wellbeing

Kathleen O' Mahony

Health & Wellbeing

Sharon Parkinson

Health & Wellbeing

Sheelagh Broderick

Health & Wellbeing

 

Name

Quality & Safety - Role

Marian Walsh

QPS Manager

Ciara Hogan

Safeguarding Business Manager

Mairead Harrington

Service Feedback Manager