Integrated Healthcare Area Complaint Information for HSE South West
In keeping with the Your Service Your Say Complaint Policy – HSE South West is committed to the timely and effective management of complaints and feedback about the services it provides.
Information on how to make a complaint
Complaints or feedback can be submitted to yoursay@hse.ie for referral and allocation to the relevant area for assignment to a complaint officer.
A complaint is defined under the legislation as any action that “does not accord with fair and sound administrative practice and, that adversely affects the service user.”
Listed below are names of complaint officers for the area effective as of 26 September 2025.
Subject to operational changes this list is routinely updated and otherwise reviewed annually.
As the list and related contact details may be subject to change, current information for any Complaint Officer is available by email from complaints.ckch@hse.ie
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman at any stage - the Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:
Clicking: on the ‘Make a Complaint’ link at www.ombudsman.ie
Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
Calling: the Ombudsman on 01 639 5600 if you have any queries.
Complaint Officers
|
Name
|
Primary Care - Role
|
|
Aisling Collins
|
Physiotherapy Manager
|
|
Anya Leonard
|
Speech & Language Therapy Manager
|
|
Anne Tangney
|
Speech & Language Therapy Manager
|
|
Breda O'Donovan
|
Network 11 Manager
|
|
Caroline Doyle
|
Principal Community Worker
|
|
Catherine Brugger
|
Network 13 Manager
|
|
Charlotte O'Sullivan
|
Occupational Therapy Manager
|
|
Claire O'Donovan
|
Network 5 Manager
|
|
Claire McCarthy
|
Network 12 Manager
|
|
Colette McSweeney
|
Network Manager
|
|
Deirdre Madden
|
Area administrator
|
|
Deirdre O'Reilly
|
Co-ordinator
|
|
Donal O'Callaghan
|
Operational Lead Chronic Disease
|
|
Dr. Angela A. O' Leary
|
Principal Medical Officer
|
|
Dr Anne Hill
|
Principal Psychologist
|
|
Dr David Hegarty
|
Consultant Orthodontist
|
|
Dr. Emer Gallagher
|
Medical Officer
|
|
Dr. Michael A. Thornton
|
Principal Dental Surgeon
|
|
Dr. Patrick Quinn
|
Principal Dental Surgeon
|
|
Dr. Sheila Creedon
|
Lead CMD North Lee
|
|
Elaine McNamara
|
Orthodontic Dept.
|
|
Elaine Howlin
|
Assistant National Audiology Lead
|
|
Eleanor T. Moore
|
Principal Community Worker
|
|
Elizabeth Healy
|
Director of Public Health Nursing
|
|
Emma Robertson
|
Physiotherapy Manager
|
|
Emer Shanley
|
Network 10 Manager
|
|
Freda Horan
|
Community Dietitian Manager
|
|
Hannah Healy
|
Network 3 – Interim Manager
|
|
Heather Cronin
|
Psychology Manager
|
|
Helen Sweeney
|
Director of Public Health Nursing
|
|
Imelda Cunning
|
Community Podiatry Manager
|
|
Joanna McCarthy
|
Director of Public Health Nursing
|
|
Jennifer O’Neill
|
Superintendent Registrar
|
|
Joe Kirby
|
Co-ordinator
|
|
Judith Purkiss
|
Network 7 Manager
|
|
Kate Gibney
|
Co-ordinator
|
|
Laura Harrington
|
Physiotherapist
|
|
Liam Ryan
|
Physiotherapist-in-charge (Grade III)
|
|
Lisa Lynch
|
Clinical Nurse Manager 3
|
|
Liz Foley
|
Senior Executive Officer
|
|
Liz O' Sullivan
|
Physiotherapy Manager
|
|
Mari O’Connell
|
Director of Nursing 3 Palliative Care
|
|
Mari O’Donovan
|
GM, ECC Enhanced Community Care
|
|
Maria Brown
|
Network 7 – Interim Manager
|
|
Mary B.O’Sullivan
|
DPHN
|
|
Mary Maher
|
Operations Support Manager
|
|
Mary Murnane
|
Dietician Manager
|
|
Mary O' Dwyer
|
Speech & Language Therapy Manager
|
|
Martina Corkery
|
Network 9 Manager
|
|
Michael O’Riordan
|
Regional Public Analyst PAL
|
|
Michael Thornton
|
Principal Dental Surgeon
|
|
Michelle Kiely
|
Network 6 Manager
|
|
Miriam O'Sullivan
|
Network 1 Manager
|
|
Niamh Lordan
|
Network 3 Manager
|
|
Niamh Phillips
|
Chief Medical Scientist, PHML
|
|
Nicola Brett
|
DPHN
|
|
Norah Heffernan
|
Primary Care Unit Manager
|
|
Noreen O’Connor
|
PM Ophthalmology
|
|
Olivia O’Rahilly
|
Network 2 Manager
|
|
Pricia Nolan
|
Network 8 Manager
|
|
Rachel Knox
|
Child Health Development Officer
|
|
Rachel Hennessy
|
Social work team leader
|
|
Rita Higgins
|
Staff Officer
|
|
Sarika Kaushik
|
Occupational Therapy Manager
|
|
Sheila Curtin
|
Grade VII
|
|
Susan Lehane
|
Network 4 Manager
|
|
Therese Ahern
|
Business Manager
|
|
Yvonne O' Brien
|
Dietetics Manager
|
|
Una McAuliffe
|
Interim Principal Dental Surgeon
|
|
Name
|
Mental Health Services - Role
|
|
Denis McSweeney
|
Area Administrator
|
|
Jason O’Connell
|
Area Administrator
|
|
Irene O’Leary
|
Operational Support Manager
|
|
Jean Brassil
|
Operational Support Manager
|
|
Mary Lyne O'Toole
|
Area Administrator
|
|
Name
|
Older Persons - Role
|
|
Amrutha George
|
DON
|
|
Anne-Marie Irwin
|
DON
|
|
Aideen Black
|
Clinical Development Co-Ordinator
|
|
Annette Collins
|
HR Lead
|
|
Annette Gaughan
|
DON
|
|
Aoife Parsons
|
I/DON
|
|
Bernie Buckley
|
DON
|
|
Ber O'Leary
|
DON
|
|
Bernadette Horgan Edmead
|
Dementia Co-Ordinator
|
|
Breda Delves
|
ADON
|
|
Brian O’ Connor
|
Operational Support Manager
|
|
Caroline Cullinane
|
DON
|
|
Catherine Quinlan
|
DON
|
|
Clare Barrett
|
ADON
|
|
Eileen McAuliffe
|
Operational lead ICPOP
|
|
Elbin Joseph
|
I/DON
|
|
Finola Cronin
|
ADON
|
|
Garrett Cody
|
Home Support Manager
|
|
Ger Hennessy
|
CNM3
|
|
Geraldine Murphy
|
DON
|
|
Grace Tabuno
|
DON
|
|
Helen Mulcahy
|
DON
|
|
Jasmine Augustine
|
DON
|
|
Joan Browne
|
DON
|
|
Kathleen O’Donoghue
|
Co-ordinator Older Persons
|
|
Ken Anthony
|
Home Support Manager
|
|
Kerry Burchilll
|
DON
|
|
Margaret McCauliffe
|
ADON ICPOP
|
|
Maria Moran
|
Business Manager
|
|
Mary Nolan
|
DON
|
|
Marie Hayes
|
DON
|
|
Marion Kearney
|
HR Lead
|
|
Maureen O'Neill
|
DON
|
|
Noirin Donnelly
|
DON
|
|
Patricia McEnery-Noonan
|
DON
|
|
Ray Dwyer
|
Manager
|
|
Roisin Walsh
|
DON
|
|
Salini Vasudevannair
|
DON
|
|
Shagun Kesar
|
Business Manager
|
|
Sharon Rennie
|
Home Support Manager
|
|
Sree Dharmalingham
|
DON
|
|
Susan Daly
|
Practice Development Co-ordinator
|
|
Name
|
Disability Services - Role
|
|
Alison Ryan
|
Disability Services Manager
|
|
John O’Mahony
|
Disability Services Manager
|
|
Kirsi Salo
|
Disability Services Manager
|
|
Marie McMahon
|
Assessment Officer
|
|
Patrice O’Neill
|
Disability Services Manager
|
|
Patrick McEvoy
|
Disability Services Manager
|
|
Susan Wall
|
ADON
|
|
Tina Sugrue
|
Assessment Officer
|
|
Tom Nash
|
Assessment Officer
|
|
Mary Keane
|
Client Services Manager
|
|
Ricky Costello
|
Client Services Manager
|
|
Karen McGrath
|
(CNM)
|
|
Mary Hayes
|
(CNM)
|
|
Anthony Brennan
|
(CNM) St Raphaels
|
|
Valerie Carlton-McCann
|
(CNM)
|
|
Name
|
Health &Well Being - Role
|
|
Cora Hayes
|
Health & Wellbeing
|
|
Fiona Mohally
|
Health & Wellbeing
|
|
Kathleen O' Mahony
|
Health & Wellbeing
|
|
Sharon Parkinson
|
Health & Wellbeing
|
|
Sheelagh Broderick
|
Health & Wellbeing
|
|
Name
|
Quality & Safety - Role
|
|
Marian Walsh
|
QPS Manager
|
|
Ciara Hogan
|
Safeguarding Business Manager
|
|
Mairead Harrington
|
Service Feedback Manager
|
