Complaints Officers: Laois/Offaly

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Midlands, Louth and Meath welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie, and this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from CHO8.Consumerservices@hse.ie

Complaint Procedures are listed under Section 8 of Public Awareness of Complaints Procedures of the Health Act 2004 (Complaints) Regulations 2006.

Download the HSE Your Service Your Say Policy.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Name Title Location Email Phone
Mary Margaret Daly Director of Nursing Residential Ops & Daycare, St Vincents CNU, Mountmellick, Co.Laois marymargaret.daly@hse.ie 057 8644781
Serena O'Rourke Director of Nursing Residential Ops & Daycare, Community Nursing Unit, Abbeyleix, Co. Laois serena.orourke@hse.ie 057 8731204
Rosmy Cunningham A/Director of Nursing Residential Ops & Daycare, Community Nursing Unit, Sandymount, Townparks, Birr R42 VN80. Marie Harnett to cover rosmy.cunningham@hse.ie 057 9123200
Paula Phelan County Manager Primary Care, Health Centre, Dublin Rd Portlaoise, Co Laois. R32 ED 81 paulaa.phelan@hse.ie 057 8692700
Deirdre Phelan A/Director of Nursing, Residential Ops & Daycare,  Abbeyleix Community Nursing Unit, R32FV52 DeirdreA.Phelan@hse.ie 057 8731204
Elaine Mulvihill General Manager Midlands, Louth Meath CHO Social Care Disabilites Services, Health Centre, Arden Road, Tullamore, Co Offaly. elaine.mulvihill@hse.ie 057 9359919
Jean Gaffey Older Person's Manager Older Persons' Service, Riada House, Arden Road, Tullamore, Co. Offaly. jean.gaffey@hse.ie 057 9359748
Dearbhla Birdy Integrated Care Programme for Older Persons Lead Cottage Hospital, Drogheda, Co. Louth dearbhla.birdy@hse.ie 041 9801100
Helena Tynan Operations Manager Laois Offaly Vaccination Base, St. Fintan's Campus adjacent to the Health Centre, Dublin Road, Portlaoise, Co. Laois. R32ED81 Helena.Tynan@hse.ie  
Kate Egan Director Public Health Nursing Public Health Nursing- Laois/Offaly, Health Centre, Arden Road, Tullamore, Co. Offaly. kate.egan@hse.ie 057 9351225
Clare Guinan Interim Disability Manager Laois/Offaly Disability Services, Health Centre, Arden Road, Tullamore, Co. Offaly R35 HP73 clare.guinan@hse.ie 057 9359919
Joanna Sikorska Senior Dental Surgeon Administrator Laois/Offaly Dental Services, Health Centre, Arden Road, Tullamore, Co. Offaly Joanna.Sikorska@hse.ie 057 9359640
Peter Nolan Principal Medical Officer Principal Medical Officer, Louth/Meath, Midlands - Longford/Westmeath/Laois and Offaly, Southgate SC HBS Offices 1-02, Dublin Road, Drogheda, Co. Louth. A92 DK2T peterj.nolan@hse.ie  
Fiona Ward Business Manager GP Services Unit D3 Balmoral Industrial Estate, Kells Road, Navan, Co. Meath C15 T6CT/1 Prospect House, Prospect Road, Glasnevin, Dublin 9. fiona.ward@hse.ie 046 9067010
Carmel Broughan A/Principal Safeguarding Social Worker Team Leader Social Worker Team Leader Safeguarding & Protection Team Midlands, Primary Care Centre, Harbour Road, Mullingar, Co. Westmeath. carmel.broughan@hse.ie 044-9353770
Robert Kelly Manager Older Person Services Manager of Older Persons Services , Home Support Longford/ Westmeath Louth/ Meath, Health Centre Longford Rd Mullingar Co Westmeath N91 HP76. Robert.kelly5@hse.ie 044 9395082
Rebecca Hampshire Regional Services Manager Regional Services Manager, CHO8, First Floor, County Clinic, Navan, Co. Meath. C15 RK7Y Rebecca.Hampshire@hse.ie 046 9098724
Imelda Fox Business Manager Health & Well Being, Floor 2, Scott Building, MRHT, Arden Road, Tullamore, Co. Offaly. R35 NY51 Imelda.fox@hse.ie  
Patricia  Kavanagh Operations Manager CAMHS/YAMHS Midlands Mental Health, Primary Care Centre, Tullamore Co Offaly R35K1W4 patriciam.kavanagh@hse.ie No Landline
Mark Jeffrey Business Manager Midlands Mental Health Services, St. Fintan's Hospital, Dublin Road, Portlaoise, Co. Laois. mark.jeffrey@hse.ie 044 9384301
Anne Delaney Business Manager Home Support Office, Bury Quay, Tullamore Co Offaly anne.delaney@hse.ie 057 9327823
Breege Doherty Superintendent  Registrar Civil Registration Service, HSE Area office, Arden Road , Tullamore, Co. Offaly. breege.doherty1@hse.ie  
Mary Hurley Principal Dental Surgeon Dental Dept, Health Centre, Dublin Road, Portlaoise, Co. Laois. R32 ED81 Mary.Hurley@hse.ie 057 8692901
Fran Byrne Regional Addiction Manager Regional Addiction Services, Midlands & Louth Meath, Cluainn Lir Campus, Longford Road, Mullingar, Co. Westmeath. fran.byrne@hse.ie 044 9395209
Olive Slevin Business Manager GP Services, Primary Care Unit, GP Services, St. Loman's Campus, Mullingar, Co. Westmeath. olive.slevin1@hse.ie 044 9395501
Mary Coughlan Business Manager MIDOC out of Hours Service, Beck House, Kilbride St. Tullamore, Co. Offaly. maryA.Coughlan@hse.ie 057 9360130
Pauline Butler Director of Counselling NCS Midlands - The Arches , 21 Church Street , Tullamore, Co Offaly. pauline.butler@hse.ie 057 9327141
Geraldine Kinnarney Director of Nursing Residential Ops & Daycare, Riada House, Arden Road, Tullamore, Co. Offaly. Still based in Riada House. geraldine.kinnarney@hse.ie 057 9359984
Marie Harnett A/Director of Nursing, Residential Ops & Daycare, Community Nursing Unit, Sandymount, Townparks, Birr, Co. Offaly, R42 VN80. marie.harnett@hse.ie 057 9123245
Mary Doolan Integrated Care Programme for Older Person's Lead Floor 1, Scott Building, Midland Regional Hospital Tullamore Campus, Arden Road,Tullamore, Co. Offaly, R35 NY51 mary.doolan@hse.ie  
Deirdre Bermingham Operations Manager Operations Manager Midlands Regional Hospital Portlaoise Deirdre.bermingham1@hse.ie 057 8696432
Mary Kenny A/Principal Social Worker, Safeguarding, HSE Adult Safeguarding and Protection Team Tusla Building, St. Fintan's Complex, Portlaoise, Co. Laois. R34 ED81 maryb.kenny@hse.ie  
Annette Hennessy A/Director of Nursing St. Brigid's Hospital, Shaen, Co. Laois R32 FD60 annettehennessy@hse.ie 057 8646717

For any queries in relation to the above information please contact the Consumer Services Office at CHO8.Consumerservices@hse.ie

The information above is valid as of the 05/12/2025 and will be next reviewed/updated on the 05/06/2026.