Complaints Officers: Laois/Offaly

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Dublin North City and County welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from CHO8.Consumerservices@hse.ie

Complaint Procedures are listed under Section 8 of Public Awareness of Complaints Procedures of the Health Act 2004 (Complaints) Regulations 2006. These procedures can be found on this link.

Download the HSE Your Service Your Say Policy

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking: on the ‘Make a Complaint’ link
  • Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling: the Ombudsman on 01 639 5600 if you have any queries.
Community and Primary Care Complaints Officers: Laois/Offaly
Service Area Name Title Email County 
Primary Care Joan Bourke Director of Public Health Nursing - Laois/Offaly, Health Centre, Arden Road, Tullamore, Co. Offaly joan.bourke@hse.ie Laois/Offaly
Primary Care Ann Sheerin County Manager Offaly, Primary care, Offaly, HSE Health Centre, Arden Road, Tullamore, Co Offaly ann.sheerin@hse.ie Offaly
Primary Care Helena Tynan Vaccination Centres - Covers Laois/Offaly Helena.Tynan@hse.ie Laois/Offaly
Primary Care Paula Phelan County Manager Laois, Health Centre, Dublin Road, Portlaoise, Co Laois. R32 ED 81 paulaa.phelan@hse.ie Laois
Primary Care Andrea Dunne Network Manager, ECC Office, St. Fintan's Hospital Campus, Dublin Road, Portlaoise, Co. Laois AndreM.Dunne@hse.ie Laois
Primary Care  Laura Magarahan Network Manager, Primary Care Centre, Portarlington, Co. Laois laura.magarahan@hse.ie  Laois/Offaly
Social Care - Disability Service Elaine Mulvihill Midlands, Louth Meath CHO Social Care Disability Services, Health Centre, Arden Road, Tullamore, Co Offaly elaine.mulvihill@hse.ie Laois/Offaly
Social Care - Older Persons Mary Margaret Daly Asst. Director of Nursing, St. Vincent's CNU, Mountmellick, Co. Laois marymargaret.daly@hse.ie Laois
Social Care - Older Persons Bridget Downey Assistant Director Of Nursing, St. Brigid's Hospital, Shaen, Co.Laois bridget.downey@hse.ie Laois
Social Care - Older Persons Jean Gaffey Manager Older Persons' Service, Riada House, Arden Road, Tullamore, Co. Offaly jean.gaffey@hse.ie Laois/Offaly
Social Care - Older Persons Marie Kilmartin Director Of Nursing Ofalia House CNU, Edenderry, Co Offaly marie.kilmartin2@hse.ie Offaly
Social Care - Older Persons Geraldine Kinnarney Director Of Nursing, Riada House, Arden Road, Tullamore, Co. Offaly geraldine.kinnarney@hse.ie Offaly
Social Care - Older Persons Serena O'Rourke
Director of Nursing, Community Nursing Unit, Abbeyleix, Co. Laois serena.orourke@hse.ie Laois
Social Care - Older Persons Rosmy Cunningham Director of Nursing, St. Brigid's Hospital, Shaen, Portlaoise, Co. Laois rosmy.cunningham@hse.ie Laois
Social Care - Older Persons Marie Harnett Director of Nursing, Community Nursing Unit, Sandymount, Townparks, Birr, Co. Offaly marie.harnett@hse.ie Offaly
Mental Health Pauline Butler Director of Counselling, NCS Midlands - The Arches , 21 Church Street , Tullamore, Co Offaly pauline.butler@hse.ie Offaly

The information above is valid as of the 15/01/2024 and will be next reviewed/updated on the 15/07/2024

Any queries in relation to the above information please contact Carmel Lally, Consumer Services Manager, MLM CHO at CHO8.Consumerservices@hse.ie