Complaints Officers Dublin North City and County

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Dublin North City and County welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or feedback.dncc@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from feedback.dncc@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking: on the ‘Make a Complaint’ link at ombudsman.ie
  • Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling: the Ombudsman on 01 639 5600 if you have any queries.

Primary Care/Social Care/Mental Health Complaints Office Dublin North City and County

Name
Title / Area
Address
Contact Details
County
Gonne Barry Director of Public Health Nursing HSE, CHO 9 - North Dublin, –  Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie Dublin North County
Michael Stoker Principal Psychologist HSE CHO 9 - North Dublin, Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords, Co. Dublin K67 R8X2 feedback.dncc@hse.ie Dublin North County
Christine Myers  Principal Dental Surgeon Coolock Health Centre, Cromcastle Road, Coolock, Dublin 5 feedback.dncc@hse.ie Dublin North County
Julie Ann Gahan Area Administrator  HSE Community Healthcare Organisation, Unit 100 Lakeshore Drive, Airside Business Park, Airside, Swords, Co Dublin feedback.dncc@hse.ie Dublin North County
Dr Sieneke Hakvoort Senior Medical Officer HSE, CHO 9 - North Dublin, - Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie Dublin North County
Jarlath Tunney Manager of Services for Disability HSE, CHO 9 - North Dublin, Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords, Co. Dublin K67 R8X2 feedback.dncc@hse.ie Dublin North County
Karen Whelan Service Manager HSE Dublin North, St. Ita's Campus, Portrane, Co Dublin  feedback.dncc@hse.ie Dublin North County
Gerry Myers Senior Executive Officer HSE Dublin North, St. Ita's Campus, Portrane, Co Dublin feedback.dncc@hse.ie Dublin North County
Rachel Fitzgerald Business Manager Swords Business Campus, Balheary Road, Swords, Co. Dublin feedback.dncc@hse.ie Dublin North County
Jane Behan Balbriggan Area Network CHO - Dublin North City & County, Balbriggan PCC.Dublin Street, Balbriggan, Co Dublin feedback.dncc@hse.ie Dublin North County
Louise Goulding Coastal Area Network Portmarnock PCC, Portmarnock, Co Dublin feedback.dncc@hse.ie Dublin North County
Niamh Maher Swords Area Network HSE Dublin North City & County, Swords Health Centre, Bridge Street, Swords, Co Dublin. K67 X765 feedback.dncc@hse.ie Dublin North County
Emma Dowdall Contract Manager Swords Business Campus, Balheary Road, Swords, Co. Dublin feedback.dncc@hse.ie Dublin North County
Glorietta Ugbo Assistant Director of Nursing Lusk Community Nursing Unit feedback.dncc@hse.ie Dublin North City & West
Siobhan O' Reilly Manager for Services for Older Persons HSE, CHO 9 - North Dublin, Community Services HQ, Fujitsu House, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie Dublin North County
Rosarii McCafferty Principal Dental Surgeon Roselawn Health Centre, Roselawn, Dublin 15 (Dental services related complaints only) 01 646 4550
feedback.dncc@hse.ie		 Dublin North City & West
Caroline Lawson Community Healthcare Network Manager HSE CHO Dublin North City & County, Ballymun Area Network, 1st Floor, Ballymun Civic Centre, Ballymun, D9 086 464 5050
feedback.dncc@hse.ie		 Dublin North City & West
Lorraine Brown Operations Manager, Social Inclusion - Addiction Services 3rd Floor, Ballymun Healthcare Facility, Ballymun, Dublin 9 01 846 7162
feedback.dncc@hse.ie		 Dublin North City & West
Mary Rochford Manager, Primary Care Unit Manager, Primary Care Unit 01 897 6137
feedback.dncc@hse.ie		 Dublin North City & West
Catherine Geraghty Acting Director of Public Health Nursing (NWD) HSE, CHO9, Ground Floor, Unit 4&5, Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 (nurses) 01 897 5189
feedback.dncc@hse.ie		 Dublin North City & West
Graham Connon Prinicpal Psychologist LHO, Dublin North City Area, (NWD) PCCC, Unit 4 & 5 Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 01 897 6105
feedback.dncc@hse.ie		 Dublin North City & West
Jackie Austin Director of Public Health Nursing Unit 4 & 5 Nexus Building, Block 6A, Blanchardstown Corporate Park, D15 CF9K 087 131 1863
feedback.dncc@hse.ie		 Dublin North County
Vanessa Fitzgerald Orthodontic Complaint Officer Orthodonic - Ground Floor, Ashtown Gate, Navan Rd, Dublin 15 - DNCC 01 860 5830
feedback.dncc@hse.ie		 Dublin North City & West
Alicja Downey Cabra Area Network PCCC Navan Road 086 020 8636
feedback.dncc@hse.ie		 Dublin North City & West
Ligimol Varghese Blakestown Area Network Blanchardstown PCC, Grove Rd, Blanchardstown, Dublin 15 01 829 7277
feedback.dncc@hse.ie		 Dublin North City & West
Dr Claire Donohoe Principal Psychologist HSE CHO DNCC DNC, Ground Floor, Unit 4 & 5, Nexus Building, Block 6A Blanchardstown Corporate Park, Dublin 15 feedback.dncc@hse.ie Dublin North City & West
Caitriona Nolan Manager, D-Doc DNCC (Dublin North Central) Hartstown Health Centre, Cherryfield Lawn, Clonsilla, D15 01 866 2811
feedback.dncc@hse.ie		 Dublin North City & West
Jack Koers Complaint Officer - Vaccination Centres Croke Park Vaccinaton Centre, Jones's Rd, Drumcondra, Dublin 3 086 242 4590
feedback.dncc@hse.ie		 Dublin North County
Grace Cathcart Operational Team Lead, Chronic Disease Hub St Clare's 502 Griffith Ave, Glasnevin Dublin 11 01 778 5817 / 086 781 0179
feedback.dncc@hse.ie		 Dublin North City & West
Andrew Murphy Finglas Area Network Community Health Organisation Network area Finglas 086 022 5670
feedback.dncc@hse.ie		 Dublin North City & West
Agnes Flynn Clontarf Area Vernon Ave Health Centre161-171 Vernon Ave, Clontarf, Dublin 3 086 781 0252
feedback.dncc@hse.ie		 Dublin North City & West
Sarah Crehan Coolock Area Network Summerhill Primary Care Centre, 46-65 Summerhill, Dublin 1 087 755 3117
feedback.dncc@hse.ie		 Dublin North City & West
Therese Clarke Disabilities Manager HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15 01 897 5165
feedback.dncc@hse.ie		 Dublin North City & West
Fiona O Brien Children's Disability Network Manager North Glasnevin, St. Margaret, Ashgrove House, Kempton Estate, Navan Road, D7 D07 E635 01 827 6820
feedback.dncc@hse.ie		 Dublin North City & West
Laura O'Connell Children's Disability Network Manager Summerhill Primary Care Centre, 46-65 Summerhill, D1 086 021 4259
feedback.dncc@hse.ie		 Dublin North City & West
John Carew Disability Manager LHO Dublin North Central, Ballymun, Civic Centre, Ballymun, Dublin 9 01 846 7178
feedback.dncc@hse.ie		 Dublin North City & West
Queen Edede Assistant Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 01 795 9804
feedback.dncc@hse.ie		 Dublin North City & West
Dolores Bond Assistant Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 01 795 9559
feedback.dncc@hse.ie		 Dublin North City & West
Nancy Qureshi Assistant Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 01 795 9515
feedback.dncc@hse.ie		 Dublin North City & West
Caitriona Manning Interim Director of Nursing Navan Road Community Unit for Older Persons, Navan Road, Dublin 7 086 141 5689
feedback.dncc@hse.ie

 Dublin North City & West
Deepa Baby Assistant Director of Nursing Assistant Director of Nursing 01 824 5018
feedback.dncc@hse.ie		 Dublin North City & West
Olan Devine Senior Executive Officer (Child & Adolescent Mental Health Service - CAMHS), HSE, CHO Dublin North City & County, 44 North Great Georges Street, Dublin 1 087 256 7591
feedback.dncc@hse.ie		 Dublin North City & West
Fiona Ward Director of Counselling HSE National Counselling Service 087 681 0804
feedback.dncc@hse.ie		 Dublin North City & West
Shona Rusk Manager of services Older Persons Nexus Building, Blanchardstown Corporate Park. D15 CF9K 01 897 5148
feedback.dncc@hse.ie		 Dublin North City & West
Paula Bermingham Business Manager HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15 01 897 6151
feedback.dncc@hse.ie		 Dublin North City & West
Lynn Fitzmaurice Senior Manager, Nursing Home Support Services/Fair Deal LHO Dublin North Central, Ballymun Civic Centre, Dublin 9 01 846 7148
feedback.dncc@hse.ie		 Dublin North City & West
Reshma KakKattuchalil Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 087 609 9278
feedback.dncc@hse.ie		 Dublin North City & West
Mary Scales Operations Manager St. Mary's Hospital, Phoenix Park, Dublin 01 795 9345
feedback.dncc@hse.ie		 Dublin North City & West
Gemma Brennan Operational Lead Cuan Aoibheann, St Mary’s Hospital Campus, Phoenix Park, Dublin 20 087 437 8178
feedback.dncc@hse.ie		 Dublin North City & West
Winah Quijana Assistant Director of Nursing Seanchara and Clarehaven Community Nursing Units 01 837 3726
feedback.dncc@hse.ie		 Dublin North City & West
Suzanne Burke Area Administrator HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15 087 379 4144
feedback.dncc@hse.ie		 Dublin North City & West

Service Feedback Manager

Elaine McGuinness
Service Feedback Manager
HSE QSSI Dublin North City & County, Swords Business Campus, Balheary Road, Swords, Co. Dublin
Tel: 087 384 8354
Email: elaine.mcguinness5@hse.ie 

This information is valid at 26/08/2025 and will be updated on 26/01/2026.