Complaints Officers Dublin North City and County

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Dublin North City and County welcome all feedback, including complaints . Should you wish to submit feedback or raise a concern you can contact the relevant Complaint Officer who will endeavour to respond to your concerns in a timely manner.
The names listed below are officers delegated with authority to act on complaints. While this list is reviewed and updated annually appointments may be subject to change according to operational requirements and therefore current information for contact is available from Elaine.mcguinness5@hse.ie
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:
Clicking: on the ‘Make a Complaint’ link at ombudsman.ie
Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
Calling: the Ombudsman on 01 639 5600 if you have any queries.

PRIMARY CARE/SOCIAL CARE/MENTAL HEALTH COMPLAINTS OFFICE Dublin North City and County

Name
Title / Area
Address
Email
Area of Responsibility
Dr Rosarii  McCafferty Principal Dental Surgeon Roselawn Health Centre, Roselawn, Dublin 15 (Dental services related complaints only)

rosarii.mccafferty@hse.ie

016464550

Blanchardstown Dublin North West
Gonne Barry Director of Public Health Nursing HSE, CHO 9 - North Dublin, –  Community Services HQ, Fujitsu House, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2

Gonne.barry@hse.ie

018935757

Dublin North
Michael Stoker Principal Psychologist HSE CHO 9- North Dublin, Community Services HQ, Fujitsu House, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords, Co. Dublin K67 R8X2

michael.stoker@hse.ie

018953778

Dublin North
Annette Murphy Area Administrator LHO, Dublin North City Area ,(NWD) PCCC, Ground Floor, Unit 4&5, Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15

annette.obrienmurphy@hse.ie

018975188

Dublin North West
Christine Myers  Principal Dental Surgeon Coolock Health Centre, Cromcastle Road, Coolock, Dublin 5.

christine.myers@hse.ie

018164236

Dublin North
Caroline Lawson Community Healthcare Network Manager HSE CHO Dublin North City & County, Ballymun Area Network, 1st Floor, Ballymun Civic Centre, Ballymun, D9

caroline.lawson@hse.ie

Dublin North City
Mary Rochford Manager, Primary Care Unit  HSE Office, Ballymun Healthcare Facility, Ballymun, Dublin 9.

mary.rochford@hse.ie

018933372

All GP Practices
Julie Ann Gahan Area Administrator  Area Administrator North Dublin | HSE Community Healthcare Organisation, Fujitsu House, Airside Business Park, Airside, Swords, Co Dublin | 

AreaAdministrator.ND@hse.ie

018953776

North Dublin
Lorraine Brown Operations Manager, Social Inclusion - Addiction Services 3rd Floor, Ballymun Healthcare Facility, Ballymun, Dublin 9

lorraine.brown@hse.ie

018467162

Dublin North City
Catherine Geraghty  Acting Director of Public Health Nursing (NWD) HSE, CHO9, Ground Floor, Unit 4&5, Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 (deals with nurses)

catherine.geraghty@hse.ie

018975189

Dublin North West
Grace Cathcart Operational Team Lead, Chronic Disease Hub  St Clare's 502 Griffith Ave, Glasnevin Dublin11

grace.cathcart@hse.ie

01 7785817

Dublin North
Graham Connon Principal Psychologist LHO, Dublin North City Area, (NWD) PCCC, Unit 4 & 5 Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15

graham.connon@hse.ie

018976105

Dublin North West
Maeve Diver Senior Area Medical Officer LHO, Dublin North City Area, PCCC, Ground Floor, Unit 4&5, Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15

maeve.diver@hse.ie

018975178

Dublin North West
Conor Fitzpatick Principal Social Worker, HSE Community Healthcare Organisation Dublin North City & County 

conor.fitzpatrick1@hse.ie 

018467163

Dublin North City
Caitriona Nolan Manager, D-Doc DNCC (Dublin North Central) Hartstown Health Centre, Cherryfield Lawn, Clonsilla, D15

caitriona.nolan3@hse.ie

018662811

Dublin North City
Dr Sieneke Hakvoort Senior Medical Officer HSE, CHO 9 - North Dublin, –  Community Services HQ, Fujitsu House, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2

sieneke.hakvoort@hse.ie

018953766

Dublin North
Jackie Austin Director of Public Health Nursing, CHO 9 Dublin North City Ballymun Civic Offices, Ballymun ,D.9 (Dublin North Central)

dphn.dnc@hse.i

 

Dublin North, DNC
Sandra Joyce Orthodontic Complaint Officer Orthodonic - Ground Floor, Ashtown Gate, Navan Rd, Dublin 15 - DNCC

sandra.joyce@hse.ie

01-8693523/3501

Dublin North City
Jack Koers Complaint Officer - Vaccination Centres The National Show Centre. Stockhold Lane, Cloughran, Co. Dublin

jack.koers@hse.ie

086 2424590

Dublin North City
Jothikumar Ramkrishnan Blanchardstown Area Network Blanchardstown Area Network,Roselawn Healthcentre, Castleknock. Dublin 15  jothikumar.ramakrishnan@hse.ie Dublin North West
Alicja Downey Cabra Area Network PCCC Navan Road

alicja.downey@hse.ie

 

Dublin North City
Ligimol Varghese Blakestown Area Network Blanchardstown PCC, Grove Rd, Blanchardstown, Dublin 15

ligimol.varghese@hse.ie

01 829 7277 

Dublin North West
Andrew Murphy Finglas Area Network Community Healthcare Network, Finglas, Dublin 11

Andrew.Murphy1@hse.ie 

086 0225670

Dublin North West
Agnes Flynn Clontarf Area Vernon Ave Health Centre161-171 Vernon Ave, Clontarf, Dublin 3

agnes.flynn5@hse.ie 

 

Dublin North City
Abi Orimolade Coolock Area Network Coolock PCC, Cromcastle Rd, Dublin 5

abimbola.orimolade@hse.ie

01 9214242

Dublin North
Sarah Crehan Coolock Area Network Summerhill Primary Care Centre, 46-65 Summerhill, Dublin 1.

sarah.crehan@hse.ie

 

Dublin North
Jane Behan Balbriggan Area Network CHO - Dublin North City & County, Balbriggan PCC.Dublin Street , Balbriggan, Co Dublin

jane.behan@hse.ie 

019213291

Dublin North
Siobhan Murphy Killbarrack Area Network Tonlgee PCC , Tonlgee Road, Coolock, Dublin 5

siobhanteresamurphy@hse.ie 

 019212343

Dublin North
Louise Goulding Coastal Area Network Portmarnock PCC, Portmarnock, Co Dublin

louise.goulding1@hse.ie 

019213626

Dublin North
Niamh Maher Swords Area Network HSE Dublin North City & County, Swords Health Centre, Bridge Street, Swords, Co Dublin. K67 X765

niamh.maher1@hse.ie

 

Dublin North
Emma Brady Covid Testing  Covid Testing , DCU, Collins Ave, Dublin 9

emma.brady1@hse.ie 

 0871081755

Dublin North
Therese Clarke Disabilities Manager HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15

therese.clarke1@hse.ie

018975165

Dublin North West
Jarlath  Tunney Manager of Services for Disability HSE CHO 9- North Dublin, Community Services HQ, Fujitsu House, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords, Co. Dublin K67 R8X2

disability.northdublin@hse.ie 

018953727 

Dublin North
Elaine Fallon Children's Disability Network Manager North Glasnevin, St. Margaret, Ashgrove House, Kempton Estate, Navan Road, D7 D07 E635

cdntfinglas@hse.ie

018276820

Areas covered: North Glasnevin, St. Margarets - Areas Covered.CDNT Finglas. Dublin North East                    
Laura O'Connell Children's Disability Network Manager Summerhill Primary Care Centre, 46-65 Summerhill, D1

cdntnic@hse.ie

 

Areas covered: Summerhill, North Strand, East Wall. CDNT North Inner City. Dublin North Central 
John Carew Disability Manager LHO Dublin North Central, Ballymun, Civic Centre, Ballymun, Dublin 9.

john.carew@hse.ie 

018467178

Dublin North City and Central 
Siobhan O'Reilly Manager for Services for Older Persons HSE, CHO 9 - North Dublin, –  Community Services HQ, Fujitsu House, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2

siobhan.oreilly6@hse.ie

018953758 

Dublin North. 
Lynn Fizmaurice Senior Manager, Nursing Home Support Services LHO Dublin North Central, Ballymun Civic Centre, Dublin 9

lynn.fitzmaurice@hse.ie

018467148

Dublin North City and Central
Caroline Gourley Director of Nursing - Caroline Gourley, Interim Director of Nursing contact no. 01-7044200 based in St. Clare's Lusk Community Unit for Older Persons, Station Road, Lusk, Co Dublin

don.cnus@hse.ie 

018071249

DON Lusk Community Unit & St. Clare's Community Nursing Unit
Dr Austin Warters Manager of Services for Older People Ballymun Civic Centre, Ballymun, Dublin 9 - 

austin.warters@hse.ie

018467176

Dublin North City and Central
Shona Rusk Manager of Services for Older Persons HSE, Nexus Building, Blanchardstown Corporate Park, D15 

shona.rusk@hse.ie

018975148

Dublin North West
Mary Scales Operations Manager St. Mary's Hospital, Phoenix Park, Dublin 

Mary.scales@hse.ie 

017959345

St Mary's Hospital
James Barry Mental Health Manager   - amh.modncity@hse.ie   Mental Health Services, Dublin North City, Connolly Norman House, 224 NCR, Dublin 7

amh.modncity@hse.ie

018681400

Dublin North City
Gerry Myers Administrator Mental Health HSE Dublin North, St. Ita's Campus, Portrane, Co Dublin 

gerry.myers@hse.ie

019210237

Dublin North
Olan Devine Senior Executive Officer (Child & Adolescent Mental Health Service - CAMHS), HSE, CHO Dublin North City & County, 44 North Great Georges Street, Dublin 1 

olan.devine@hse.ie

 

CAMHS
Karen Whelan Service Manager HSE Dublin North, St. Ita's Campus, Portrane, Co Dublin  karen.whelan@hse.ie Dublin North
Pauline Ducray Principal Social Worker St. Mary's Hospital, Phoenix Park, Dublin  pauline.ducray@hse.ie  Dublin North City and County
Karen Kennedy Director of Nursing   St. Mary's Hospital, Phoenix Park, Dublin  karen.kennedy5@hse.ie  St Mary's Hospital
Elaine McGuinness Patient & Service User Engagement Manager Swords Business Campus, Balheary Rd, Swords, Co.Dublin elaine.mcguinness5@hse.ie Dublin North

 Patient & Service user Engagement Manger

Elaine McGuinness
Patient & Service user Engagement Manager
HSE QSSI Dublin North City & County, Swords Business Campus, Balheary Road, Swords, Co. Dublin
087 3848354
elaine.mcguinness5@hse.ie 

This page was updated on 16th January 2023 and will next be updated on the 01st July 2023.