Complaints Officers Dublin North County / Dublin North City and West

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Dublin North County / Dublin North City and West welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or feedback.dncc@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from feedback.dncc@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking: on the ‘Make a Complaint’ link at ombudsman.ie
  • Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling: the Ombudsman on 01 639 5600 if you have any queries.

Primary Care/Social Care/Mental Health Complaints Office Dublin North County / Dublin North City and West

Name
Title / Area
Address
Contact Details
County
Gonne Barry Director of Public Health Nursing HSE, CHO 9 - North Dublin, –  Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie Dublin North County
Michael Stoker Principal Psychologist HSE CHO 9 - North Dublin, Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords, Co. Dublin K67 R8X2 feedback.dncc@hse.ie Dublin North County
Christine Myers  Principal Dental Surgeon Coolock Health Centre, Cromcastle Road, Coolock, Dublin 5 feedback.dncc@hse.ie Dublin North County
Julie Ann Gahan Area Administrator  HSE Community Healthcare Organisation, Unit 100 Lakeshore Drive, Airside Business Park, Airside, Swords, Co Dublin feedback.dncc@hse.ie Dublin North County
Dr Sieneke Hakvoort Senior Medical Officer HSE, CHO 9 - North Dublin, - Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie Dublin North County
Jarlath Tunney Manager of Services for Disability HSE, CHO 9 - North Dublin, Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords, Co. Dublin K67 R8X2 feedback.dncc@hse.ie Dublin North County
Karen Whelan Service Manager HSE Dublin North, St. Ita's Campus, Portrane, Co Dublin  feedback.dncc@hse.ie Dublin North County
Gerry Myers Senior Executive Officer HSE Dublin North, St. Ita's Campus, Portrane, Co Dublin feedback.dncc@hse.ie Dublin North County
Rachel Fitzgerald Business Manager Swords Business Campus, Balheary Road, Swords, Co. Dublin feedback.dncc@hse.ie Dublin North County
Jane Behan Balbriggan Area Network CHO - Dublin North City & County, Balbriggan PCC.Dublin Street, Balbriggan, Co Dublin feedback.dncc@hse.ie Dublin North County
Louise Goulding Coastal Area Network Portmarnock PCC, Portmarnock, Co Dublin feedback.dncc@hse.ie Dublin North County
Niamh Maher Swords Area Network HSE Dublin North City & County, Swords Health Centre, Bridge Street, Swords, Co Dublin. K67 X765 feedback.dncc@hse.ie Dublin North County
Emma Dowdall Contract Manager Swords Business Campus, Balheary Road, Swords, Co. Dublin feedback.dncc@hse.ie Dublin North County
Glorietta Ugbo Assistant Director of Nursing Lusk Community Nursing Unit feedback.dncc@hse.ie Dublin North City & West
Siobhan O' Reilly Manager for Services for Older Persons HSE, CHO 9 - North Dublin, Community Services HQ, Fujitsu House, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie Dublin North County
Rosarii McCafferty Principal Dental Surgeon Roselawn Health Centre, Roselawn, Dublin 15 (Dental services related complaints only) 01 646 4550
feedback.dncc@hse.ie		 Dublin North City & West
Caroline Lawson Community Healthcare Network Manager HSE CHO Dublin North City & County, Ballymun Area Network, 1st Floor, Ballymun Civic Centre, Ballymun, D9 086 464 5050
feedback.dncc@hse.ie		 Dublin North City & West
Lorraine Brown Operations Manager, Social Inclusion - Addiction Services 3rd Floor, Ballymun Healthcare Facility, Ballymun, Dublin 9 01 846 7162
feedback.dncc@hse.ie		 Dublin North City & West
Mary Rochford Manager, Primary Care Unit Manager, Primary Care Unit 01 897 6137
feedback.dncc@hse.ie		 Dublin North City & West
Catherine Geraghty Acting Director of Public Health Nursing (NWD) HSE, CHO9, Ground Floor, Unit 4&5, Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 (nurses) 01 897 5189
feedback.dncc@hse.ie		 Dublin North City & West
Graham Connon Prinicpal Psychologist LHO, Dublin North City Area, (NWD) PCCC, Unit 4 & 5 Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 01 897 6105
feedback.dncc@hse.ie		 Dublin North City & West
Jackie Austin Director of Public Health Nursing Unit 4 & 5 Nexus Building, Block 6A, Blanchardstown Corporate Park, D15 CF9K 087 131 1863
feedback.dncc@hse.ie		 Dublin North County
Vanessa Fitzgerald Orthodontic Complaint Officer Orthodonic - Ground Floor, Ashtown Gate, Navan Rd, Dublin 15 - DNCC 01 860 5830
feedback.dncc@hse.ie		 Dublin North City & West
Alicja Downey Cabra Area Network PCCC Navan Road 086 020 8636
feedback.dncc@hse.ie		 Dublin North City & West
Ligimol Varghese Blakestown Area Network Blanchardstown PCC, Grove Rd, Blanchardstown, Dublin 15 01 829 7277
feedback.dncc@hse.ie		 Dublin North City & West
Dr Claire Donohoe Principal Psychologist HSE CHO DNCC DNC, Ground Floor, Unit 4 & 5, Nexus Building, Block 6A Blanchardstown Corporate Park, Dublin 15 feedback.dncc@hse.ie Dublin North City & West
Caitriona Nolan Manager, D-Doc DNCC (Dublin North Central) Hartstown Health Centre, Cherryfield Lawn, Clonsilla, D15 01 866 2811
feedback.dncc@hse.ie		 Dublin North City & West
Jack Koers Complaint Officer - Vaccination Centres Croke Park Vaccinaton Centre, Jones's Rd, Drumcondra, Dublin 3 086 242 4590
feedback.dncc@hse.ie		 Dublin North County
Grace Cathcart Operational Team Lead, Chronic Disease Hub St Clare's 502 Griffith Ave, Glasnevin Dublin 11 01 778 5817 / 086 781 0179
feedback.dncc@hse.ie		 Dublin North City & West
Andrew Murphy Finglas Area Network Community Health Organisation Network area Finglas 086 022 5670
feedback.dncc@hse.ie		 Dublin North City & West
Agnes Flynn Clontarf Area Vernon Ave Health Centre161-171 Vernon Ave, Clontarf, Dublin 3 086 781 0252
feedback.dncc@hse.ie		 Dublin North City & West
Sarah Crehan Coolock Area Network Summerhill Primary Care Centre, 46-65 Summerhill, Dublin 1 087 755 3117
feedback.dncc@hse.ie		 Dublin North City & West
Therese Clarke Disabilities Manager HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15 01 897 5165
feedback.dncc@hse.ie		 Dublin North City & West
Fiona O Brien Children's Disability Network Manager North Glasnevin, St. Margaret, Ashgrove House, Kempton Estate, Navan Road, D7 D07 E635 01 827 6820
feedback.dncc@hse.ie		 Dublin North City & West
Laura O'Connell Children's Disability Network Manager Summerhill Primary Care Centre, 46-65 Summerhill, D1 086 021 4259
feedback.dncc@hse.ie		 Dublin North City & West
John Carew Disability Manager LHO Dublin North Central, Ballymun, Civic Centre, Ballymun, Dublin 9 01 846 7178
feedback.dncc@hse.ie		 Dublin North City & West
Queen Edede Assistant Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 01 795 9804
feedback.dncc@hse.ie		 Dublin North City & West
Dolores Bond Assistant Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 01 795 9559
feedback.dncc@hse.ie		 Dublin North City & West
Nancy Qureshi Assistant Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 01 795 9515
feedback.dncc@hse.ie		 Dublin North City & West
Caitriona Manning Interim Director of Nursing Navan Road Community Unit for Older Persons, Navan Road, Dublin 7 086 141 5689
feedback.dncc@hse.ie

 Dublin North City & West
Deepa Baby Assistant Director of Nursing Assistant Director of Nursing 01 824 5018
feedback.dncc@hse.ie		 Dublin North City & West
Olan Devine Senior Executive Officer (Child & Adolescent Mental Health Service - CAMHS), HSE, CHO Dublin North City & County, 44 North Great Georges Street, Dublin 1 087 256 7591
feedback.dncc@hse.ie		 Dublin North City & West
Fiona Ward Director of Counselling HSE National Counselling Service 087 681 0804
feedback.dncc@hse.ie		 Dublin North City & West
Shona Rusk Manager of services Older Persons Nexus Building, Blanchardstown Corporate Park. D15 CF9K 01 897 5148
feedback.dncc@hse.ie		 Dublin North City & West
Paula Bermingham Business Manager HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15 01 897 6151
feedback.dncc@hse.ie		 Dublin North City & West
Lynn Fitzmaurice Senior Manager, Nursing Home Support Services/Fair Deal LHO Dublin North Central, Ballymun Civic Centre, Dublin 9 01 846 7148
feedback.dncc@hse.ie		 Dublin North City & West
Reshma KakKattuchalil Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 087 609 9278
feedback.dncc@hse.ie		 Dublin North City & West
Mary Scales Operations Manager St. Mary's Hospital, Phoenix Park, Dublin 01 795 9345
feedback.dncc@hse.ie		 Dublin North City & West
Gemma Brennan Operational Lead Cuan Aoibheann, St Mary’s Hospital Campus, Phoenix Park, Dublin 20 087 437 8178
feedback.dncc@hse.ie		 Dublin North City & West
Winah Quijana Assistant Director of Nursing Seanchara and Clarehaven Community Nursing Units 01 837 3726
feedback.dncc@hse.ie		 Dublin North City & West
Suzanne Burke Area Administrator HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15 087 379 4144
feedback.dncc@hse.ie		 Dublin North City & West

Service Feedback Manager

Elaine McGuinness
Service Feedback Manager
HSE QSSI Dublin North County / Dublin North City and West, Swords Business Campus, Balheary Road, Swords, Co. Dublin
Phone: 087 384 8354
Email: elaine.mcguinness5@hse.ie 

This information is valid at 26/08/2025 and will be updated on 26/01/2026.