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Workshop for trainers of complaints officers, October 2019: Presentations
Day One
Assisted Decision Making.pptx (size 4.8 MB)
Clinical Guidance.pptx (size 1.4 MB)
Consent.pptx (size 2.4 MB)
Managing Unreasonable Behaviour.pptx (size 707.5 KB)
Ombudsman.pptx (size 132.7 KB)
Day Two
Complaints Management System.pptx (size 1.2 MB)
HSE Learning Forms and Guidance.pptx (size 638.1 KB)
Open Disclosure Briefing.pptx (size 3.9 MB)
Office of Ombudsman Guidance.pdf (size 474 KB)
Sample Language to assist clinicians during open disclosure discussions.doc (size 1.1 MB)
Managing Complaints using The MPS ASSIST Model of Communication.doc (size 49.2 KB)
Violence Aggression and Stress.pdf (size 1.3 MB)
