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Resources for Voluntary Agencies/Providers

Guidance Documents for Service Providers

  • Guideline Document for Providers who have entered into a Service Agreement under Section 38 or 39 of the Health Act 2004: Complaints Management Procedure for Voluntary Organisations.docx (size 1.1MB)
  • Reviews Guidance for Service Providers.docx (size 171.6 KB)

Resources

  • Providers Complaints and Reviews Data Returns Spreadsheets 2024 (xlsx, size 31.8 KB)
  • Complaints Data Sheet Guide (Word doc, 373 KB)
  • Complaint Type Categorisation Guide.docx (size 124.1 KB)

Useful Links

  • Management of Service User Feedback - Guidance
  • Your Service Your Say: The Management of Service User Feedback for Comments, Compliments and Complaints. HSE Policy 2017.pdf (size 1.3 MB)
 
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