Support
General queries / information & relationship management
Relationship Management
Phone: 081 800 8811
Email: gpvaccines@vision.com
Clinical queries
National Immunisation Office (NIO)
Email: immunisation@hse.ie
Operational queries in relation to Primary Childhood Immunisation programme
Contact your Local health office
Payment queries – relating to children born before 01 October 2025
Contact your Local health office
Payment queries – relating to children born on or after 01 October 2025
HSE Primary Care Reimbursement Service (PCRS)
Phone: 01 864 7100
Pcrs.doctorsqueries@hse.ie
Technical support: GP Vendors/GPVax
Socrates
Phone: 071 919 3600
Email: support@clanwilliamhealth.com
Monday to Friday, 8am to 5:30pm
Helix Practice Manager
Phone: 01 463 3098
Email: gpsupport@clanwilliamhealth.com
Monday to Friday, 8am to 5:30pm
HEALTH one
Phone: 01 463 3098
Email: gpsupport@clanwilliamhealth.com
Monday to Friday, 8am to 5:30pm
CompleteGP
Phone: 01 524 0830
support@completegp.ie
Monday to Friday, 9am to 5pm
GPVax - A2I HIDS support team
Note: Contact from your Practice Healthmail account for any technical queries, usability or system issues
Phone: 01 778 4998
Healthmail: a2ihids.support@healthmail.ie
Email: a2ihids.support@hse.ie
Monday to Friday, 9am to 5pm
