Robotic Process Automation (RPA) Centre of Excellence (CoE)

Health Business Services (HBS) has established a Centre of Excellence (CoE) for Robotic Process Automation (RPA). This is a new service offering we are delighted to introduce across the health sector. 

What is robotic process automation(RPA)?

Robot Image RPA is computer software that allows staff to transfer repetitive and administrative elements of their work to virtual assistants, releasing time back to health staff to focus on higher value activities
Laptop Image RPA is able to automate rule-based tasks without compromising systems 
Person Image RPA replicates human interactions with different technologies, they can log into applications, enter data, calculate and complete tasks, log out, trigger and chase responses

To date, we have successfully piloted this technology with key processes. The automation of these processes has achieved upwards of an 80% reduction in manual workload, freeing team capacity whilst also improving the quality of service delivered.

What are the benefits of RPA?

             Engagement Image


          Capacity Image


            Quality Image


Efficiency Image


Removing monotonous work boosts employee engagement Robots perform administrative work, freeing up staff to focus on more valuable activities Removal of human error can increase the quality of outputs 24/7 operations and robot efficiency can result in a time saving 

Robotic Process Automation Case Studies 

RPA Personnel Records Image

 National Personal Records

Access Video Here

RPA Finance Image

 Finance Income Services

Access Video Here

RPA Mater Image

 The Mater Hospital

Access Video Here 


 Health Protection Surveillance Centre

Access Video Here

 (HSE Staff only)
LightbulbDo you have a Process Automation idea?  

The Centre of Excellence is seeking to build a pipeline of potential RPA opportunities across the public health sector.

If you are aware of a process that could benefit from automation, please review against the checklist available here. Once you have reviewed the checklist, please send a note to the email address relevant to you below for next steps on how to submit this idea to the Centre of Excellence. 

HBS Staff
All other HSE Staff

Please note: While the CoE will provide RPA licenses, implementations will be funded by local business areas, please discuss your automation idea with your line manager before submission.