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About

Making Every Contact Count was established by the HSE in 2016 to support the implementation of Healthy Ireland in our health services and help people to make healthier lifestyle choices.

Through the programme, health professionals will support patients make healthier lifestyle choices.

During routine consultations, health professionals ask patients about lifestyle behaviours related to chronic disease. The goal of these 'contacts' is to address risk factors for chronic disease. Through these contacts, health professionals will help patients achieve positive long-term behaviour change.

The main risk factors health professionals will talk about are:

  • tobacco use
  • alcohol and drug use
  • unhealthy eating
  • physical activity

Why we need Making Every Contact Count

Chronic disease treatment puts unsustainable pressure on current health services. Making Every Contact Count aims to relieve that pressure by helping prevent chronic disease and empowering patients to manage their chronic disease.

There are approximately 30 million 'contacts' to the Irish health service every year. 14 million of these are with GP services.

Healthcare professionals are being asked to take the opportunity during their daily contacts with patients and service users to:

  • support patients to make lifestyle choices that help prevent chronic diseases
  • promote self-management of existing chronic diseases

The Programme team

The Making Every Contact Count Programme is managed by a small core team as part of the Health and Wellbeing Division of the HSE, including:

  • Sandra Coughlan, Head of Training and Programme Design
  • Agatha Lawless, Project Manager, Making Every Contact Count Programme
  • Elizabeth O’Donovan, Assistant Staff Officer, Training and Programme Design
  • Josh Henebry, Project Manager, Making Every Contact Count Programme 

For further information and queries on the Making Every Contact Count training programme please email: makingevery.contactcount@hse.ie