HSE Public Involvement, Culture and Risk Management is made up of a number of teams
They include:
- Patient and Service User Engagement
- Data Protection Office
- Central Compliance Office
- National Office for Protected Disclosures
- Enterprise Risk Management
- Organisational Culture
These teams report to National Director Joe Ryan
Contact details
Joe Ryan (National Director)
Room 2.43
Dr Steeven's Hospital
Dublin 8
Phone: 01 635 2433
Executive officer: cultureandrisk@hse.ie
General Manager: ann.sheehan1@hse.ie
Patient and Service User Engagement
Patient partnership is a priority for the HSE. It ensures patients' voices have a real and meaningful impact. Their experiences influence the design, delivery and evaluation of health services.
The Patient and Service User Experience service area provides guidance on working in partnership with patients.
The team aims to deliver person-centred services that:
Data protection Office
Data Protection safeguards the privacy rights of individuals in relation to the processing of personal data. You supply information about yourself to many organisations, including the HSE, in order to avail of services or satisfy obligations. For the purpose of Data Protection, such organisations or individuals who control the contents and use of personal data are known as Data Controllers.
The HSE as a Data Controller must adhere to the principles of data protection which are set out in the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988-2018.
The HSE must be able to demonstrate compliance with the above principles and respond to requests by individuals seeking to exercise their data protection rights (for example the right of access).
Central Compliance Function
The HSE is committed to meeting all our responsibilities, including legal requirements, regulations, public policies, internal policies, and professional standards.
We use a Hub and Spoke model to manage compliance.
- The Central Compliance Function is the Hub. The team coordinates compliance reporting for the Senior Leadership Team and the Audit & Risk Committee (ARC). We also develop compliance policies and frameworks.
- The Spokes are the Regional and National Directorate teams, which handle specific parts of compliance work.
The Central Compliance Function oversees and supports frontline compliance activities (known as the “First Line of Defence”). The team manages two main registers that help track and improve compliance across the organisation:
- Compliance Obligations Register: A list of all compliance obligations that apply to the HSE. Please make yourself familiar with the register: Compliance Obligations Register
- Principal Compliance Obligations Register: A shorter list of the key obligations that the Senior Leadership Team considers essential for achieving HSE’s objectives. You can request a copy by emailing central.compliancefunction@hse.ie.
The Central Compliance Function is part of the National Directorate of Public Involvement, Culture & Risk Management. This allows us to do our work independently of day-to-day operations.
Contact Details
David Langton
Assistant National Director – Central Compliance Function
Email: david.langton@hse.ie
Phone: 0879568746
Rosemary Grey
General Manager – Central Compliance Function
Email: rosemary.grey@hse.ie
Phone: 0879008976
Mike Molloy
Compliance Manager – Central Compliance Function
Email: mikej.molloy@hse.ie
Phone: 0873535771
Marie Roberts
Programme Support Officer – Central Compliance Function
Email: marie.roberts2@hse.ie
Phone: 0874480749
General Queries can be addressed to the mailbox below:
Email: central.compliancefunction@hse.ie
National Office for Protected Disclosures
Since 2009, the health sector has had arrangements in place for dealing with Protected Disclosures, often called whistleblowing. These arrangements are based on the Health Act 2004 (amended by the Health Act 2007).
The Protected Disclosures Act 2014, updated by the Protected Disclosures (Amendment) Act 2022, applies to both public and private sectors. The updated legislation came into effect on 1 January, 2023.
The National Office for Protected Disclosures aims to:
- set policy in this area
- manage the receipt of all disclosures
- perform the initial assessment of content
- determine who is best placed to deal with a disclosure
- complete the HSE Annual Report on Protected Disclosures
- ensure all other relevant obligations under the Act are complied with
- Learn more about protected disclosures in the HSE
Enterprise Risk Management (ERM)
HSE Enterprise Risk Management Policy and Procedures
HSE Enterprise Risk Management Supporting Tools
As a health service, our objectives relate both to our day-to-day mission to provide, the highest quality health and social care services for the population of Ireland and to our longer-term ambition that these services and the experience of those waiting for, or who are receiving care, become demonstrably better.
Risk is the ‘effect of uncertainty on objectives’. In the context of the HSE and its services, it is any condition, circumstance, event or threat which may impact the achievement of objectives and/or have a significant impact on the day-to-day operations. This also includes failing to maximise any opportunity that would help the HSE or service meet its objectives.’
How to contact us
Enterprise Risk Management Unit
Room 1.49 Dr Steevens’ Hospital
Dublin 8
Email: erm.queries@hse.ie
Organisational Culture
The HSE Organisational Culture Group is creating a new approach to support positive cultural change.
This includes:
- building on past successes and adopting new ideas to meet the organisation’s changing needs
- giving all HSE regions the tools and resources for a consistent, values-led approach
- promoting compassionate behaviour and values so every region can help deliver high-quality, efficient, person-centred care
