HSE Operational performance and Integration

The Operational Performance and Integration teams drive integration across Integrated Operations, supporting and enhancing service delivery and performance, and generating actionable insights to enable data-driven decision making.

Contact details

Joe Ryan (National Director)
Room 2.43
Dr Steeven's Hospital
Dublin 8

Phone: 01 635 2433 
Executive officer: sandra.shannon@hse.ie; national.directoropi@hse.ie
General Manager: ann.sheehan1@hse.ie

Emergency Management

The Emergency Management function assists leadership and management across all levels of the HSE in the preparation of major emergency plans and the identification and mitigation of strategic and operational risk to the organisation.

It also engages with other agencies, government departments and external bodies in order to ensure a health input to co-ordinated national resilience.

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National Environmental Health Services

Every day your health, your home, your community, and your environment are being positively affected by the work of the National Environmental Health Service. The primary role of the National Environmental Health Service is to protect the public from threats to its health by preventing and controlling environmental factors, which may cause ill health or a reduced quality of life.

The National Environmental Health Service has a role to play in a range of areas. The daily work of environmental health officers includes activities such as surveillance, investigation, inspection, audit, sampling, enforcement, education, research, and advocacy.

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The Compliance Unit supports the implementation of the HSE Governance Framework as it applies to section 38 and section 39 providers who deliver services on behalf of the HSE.

Find more information on compliance requirements within the HSE

EU and North South Unit

The HSE’s EU and North South Unit works on behalf of the HSE to promote cooperation with health providers, both north and south, to ensure better outcomes for people living in border areas and beyond.

It contributes to the health and wellbeing of people living in the border region and beyond. It enables better access to health and social care services. It does this through cross-border, all-island and multi-country work.

The unit functions at both a strategic and operational level within the HSE. It works with other agencies and departments on a cross border, all-island, cross-jurisdictional and European wide basis.

Read more about the EU and North South Unit

Performance Management and Improvement Unit

The Performance Management and Improvement Unit (PMIU) works with service areas and the National Performance Oversight Group in the delivery of service improvement initiatives by way of expert analysis, intervention and assessment with a key focus on continuous service improvement for patients and service users.

The PMIU provides oversight across the areas of service user access, quality and safety, financial control and human resources.

Patient Flow Academy

The Patient Flow Academt will provide resources and supports to drive improvements in patient flow including processes, pathways and systems. The HSE Patient Flow Academy will help improve patient care, increase efficiency, enhance communications, optimise resource allocation, and increase patient satisfaction.

Read more about the Patient Flow Academy

Partnering with Patients

The HSE is committed to changing how we invite people to participate in health and social care. Our intention is to place people at the heart of our practices, our processes, our programmes, our policies, our systems, and our organisations. We are committed to exploring how we involve them in co-design, co-decision-making, co-implementation, and co-evaluation. We are focused on listening to the patient experience and partnering with those with this experience. We are focused on building better, together.

Read more about Partnering with Patients