Conference Resources

The HSE Patient Flow Academy Conference was held on 13 November 2024 in the Gibson Hotel, Dublin. The theme of the conference was.

The purpose of the HSE Patient Flow Academy conference was to bring our healthcare staff together to share and collaborate on good practices around patient flow and safety and to encourage innovation. The recordings of the conference presentations are below.

• HSE Patient Flow Academy Conference – Part 1 (video)
• HSE Patient Flow Academy Conference – Part 2 (video)
• HSE Patient Flow Academy Conference – Part 3 (video)
• HSE Patient Academy Conference – Highlight (Video)

Related Files

A Wicked and Deadly Problem

This presentation provides an overview of the background to and current work being undertaken by the Patient Flow Academy

Format:PDF|File Size:1.82MB

Enhancing Sustainable Quality Outcomes in Residential Care Facilities using an Integrated Care Framework

This presentation by Dr. Petrina Donnelly, Chief Director of Nursing & Midwifery, HSE Dublin & North East Region, provides information on the outcomes achieved through the Integrated Care Framework (ICF). The ICF has been designed to enhance quality of care for RCF residents in their home and clinical pathways outside of the requirement for transfer to a hospital’s Emergency Department (ED)

Format:PDF|File Size:1.01MB

Leadership and Lessons Learnt My UEC Journey

Niamh Lacey, Hospital Manager, St. Luke’s General Hospital Carlow-Kilkenny, presents on her leadership journey and experience in addressing the challenge of UEC

Format:PDF|File Size:421KB

Complex Case Management Team CCMT

Yvonne Cashman, Operational Lead CCMT HSE Cork Kerry Community Healthcare presents on the complex case management team which supports the case management of and timely discharge from acute hospitals of patients with complex needs aged 18-65 years of age

Format:PDF|File Size:593KB

Improving patient experience in ED and flow within MRHT

This presentation by Shirley Keyes, Operations Manager, Midlands Regional Hospital Tullamore (MRHT), provides an insight into the initiatives developed and implemented by MRHT to improve patient flow

Format:PDF|File Size:852KB

Integrated Community Based Pathways supporting Acute Hospital Admission Avoidance

This presentation by Dr. Liz Callaly, Clinical Co-Lead for Integrated Care for Older People in HSE Dublin North Central, provides information on the development of key integrated pathways to provide evidence-based quality equitable care across the acute and community specialist interface in Dublin North Central

Format:PDF|File Size:667KB

New Care Pathway to Enable Ambulances Transfer Patients to a Model 2 MAU

Dr. Anne Marie O’ Flynn, Consultant Cardiologist and General Physician, Mallow General Hospital, presents on the development and outcomes of a new care pathway to enable ambulance transfer of patients to a Model 2 Medical Assessment Unit

Format:PDF|File Size:539KB

Age-Friendly Healthcare in the Mid West - The Geriatric Emergency Medicine Unit

This presentation by Íde O’ Shaughnessy, Clinical Specialist Occupational Therapist, Geriatric Emergency Medicine (GEM) Unit, University Hospital Limerick provides information on the GEM Unit in University Hospital Limerick (UHL). The primary aim of the unit is to improve the experience and outcomes of older adults aged ≥75 years that attend the ED.

Format:PDF|File Size:982KB

Emergency Department Falls & Syncope Service

This presentation by Dr. Robert Briggs, Consultant Geriatrician, Department of Geriatric Medicine, St. James’s Hospital, provides information on a novel ‘front door’ falls service, the ED-FASS in St. James Hospital and the outcomes achieved

Format:PDF|File Size:704KB

Improving Patient Experience Times in the Emergency Department

Brid Crennan, Assistant Director of Nursing Patient Flow, St. Luke’s General Hospital Carlow-Kilkenny, presents on the project progressed in St. Luke’s Hospital Kilkenny to successfully improve patient experience times in the emergency department

Format:PDF|File Size:822KB

Model Wards in West North West Region

Helene Horsnell, Unscheduled Care General Manager HSE West Northwest Region, presents on a large-scale project across all wards in the six hospitals in the West North West Region to implement structured ward processes to facilitate structured communication improve integrated patient care and discharge planning

Format:PDF|File Size:2.42MB

CCO Address A Call to Action

Dr. Colm Henry, HSE Chief Clinical Officer, details the need to urgently need to improve patient flow to support addressing the increasing urgent and emergency care demand and ensure our patients receive the provision of high-quality care

Format:PDF|File Size:2.13MB