our health service
The Incident Management function of the wider QPS Incident Management Team is responsible for the development of structures and processes for the effective management and review of incidents to improve patient safety.
Development and provision of training and support in relation to incident management and review, the development of guidance and tools, and the implementation of a Just Patient Safety Culture throughout the HSE. The Incident Management team works closely with academic partners, leaders in the field of Incident Management and the other functions within the Incident Management Team and the wider QPS Directorate to achieve these aims.
Human Factors Guide 2021
An Introduction to Human Factors for Healthcare workers
Summary of Human Factors Guide
This guide has been written for all healthcare workers. The primary aim is to provide an understanding of the principles and application of human factors and how it can be used to improve safety in healthcare.
Incident Management Framework
HSE - Incident Management Framework and Guidance 2020.pdf (size 1.1 MB)
Patient and Staff Stories.pdf (size 628.1 KB)
Share stories
Incident Management Framework - Templates/Forms/Leaflets
HSE Incident Review Service User Information Leaflet (The service user information leaflet is under review currently and will be updated promptly)
HSE Incident Review Staff Information Leaflet.pdf (size 6 MB)
Independent Healthcare Record Review Template Nov 2020.docx (size 39.2 KB)
Preliminary Assessment Template Nov 2020.docx (size 58.5 KB)
Pseudoanonymisation Codes Template Nov 2020.doc (size 676.4 KB)
System Analysis Review Report Template Nov 2020.docx (size 661.1 KB)
System Analysis Review Report Checklist Revision 2 23.3.22.docx.docx (size 146.1 KB)
Yorkshire Contributory Factors .docx (size 347.9 KB)
Incident Management Framework - Audit Tool
IMF Audit Tool V1 - Patient Safety Incidents.xlsm (size 271.1 KB)
Top Tips - IMF Audit Tool V1.pdf (size 257.4 KB)
Review of Pressure Ulcer Incidents
Pressure Ulcers - A Practical Guide for Review
Pressure Ulcer Review - Preliminary Assessment Form
Pressure Ulcer Review - Report Template
Review of Service User Falls Incidents
Service User Falls - A Practical Guide for Review.
Service User Falls Review - Preliminary Assessment Form
Service User Falls Review - Report Template
Review Tool Healthcare Associated Infections (HCAI)
HCAI Review Tool Generic.docx (size 86 KB)
HCAI Review Tool SA.docx (size 98.6 KB)
HCAI Review Tool Severe CDI.docx (size 86.7 KB)
PPPG Procedure for the utilisation of Review Tools (RTs).pdf (size 751.1 KB)
Worked example HAI Review Tool Generic.pdf (size 476.3 KB)
Worked example HAI Review Tool SA.pdf (size 483 KB)
Worked example HAI Review Tool Severe CDI.pdf (size 617.2 KB)
After Action Review
AAR Guidance For Services .pdf (size 922.5 KB)
After Action Review – Staff Information Leaflet
Form A - Services applying for AAR Facilitator training for the first time.docx (size 16 KB)
Form B - Services applying for additional AAR facilitator training.docx (size 20.4 KB)
AAR Summary Report Template 2020.docx (size 16.3 KB)
HSE and the Department of Health Protocol
HSE and the Department of Health Protocol, Communications in relation to major/significant patient/service user safety incidents and issues of concern.pdf (size 942 KB)
Application to the Forum for Post Graduate Training Bodies for nomination of an external expert support
Procedure for Specialist Support from FPGTB October 2020.pdf (size 665.8 KB)
Request for Specialist Support for Reviews (FPGTB) Application Form.docx (size 38 KB)
Look Back Review Process Guideline
Lookback Review Guideline Final Dec 2015
HSE Incident Management Framework (2020) - Launch Presentation and Recordings
IMF 2020 Webex
In order to view the Webex, please enter password 5aKSWJHQ.
To note, the CEO recording is not available on the Webex recording, we have uploaded it as a separate file.
Incident Management Framework 2020 Launch Message from HSE CEO Paul Reid
HSE Incident Management Framework 2020 Presentation.pptx (size 824.5 KB)
Related Documents
SRE Guidance January 2015 v1
SRE Summary list as of 26th January 2015
