Incident Management


The Incident Management function of the wider QPS Incident Management Team is responsible for the development of structures and processes for the effective management and review of incidents to improve patient safety. 

What we do

Development and provision of training and support in relation to incident management and review, the development of guidance and tools, and the implementation of a Just Patient Safety Culture throughout the HSE. The Incident Management team works closely with academic partners, leaders in the field of Incident Management and the other functions within the Incident Management Team and the wider QPS Directorate to achieve these aims.


Incident Management Framework

HSE - Incident Management Framework and Guidance 2020.pdf (size 1.1 MB)

Incident Management Framework - Templates/Forms/Leaflets

Incident Management Framework - Audit Tool

HSE Incident Management Framework (2020) - Launch Presentation and Recordings

IMF 2020 Webex

In order to view the Webex, please enter password 5aKSWJHQ.

To note, the CEO recording is not available on the Webex recording, we have uploaded it as a separate file.

Incident Management Framework 2020 Launch Message from HSE CEO Paul Reid

HSE Incident Management Framework 2020 Presentation.pptx (size 824.5 KB)

Review Tools

Review of Pressure Ulcer Incidents

Review of Service User Falls Incidents

Review Tool Healthcare Associated Infections (HCAI)

After Action Review (AAR)

How to conduct an AAR - Resource Videos (To access click links below)

Look Back Review Process Guideline

Patient Safety Stories
HSE and the Department of Health Protocol

HSE and the Department of Health Protocol, Communications in relation to major/significant patient/service user safety incidents and issues of concern.pdf (size 942 KB)

Application to the Forum for Post Graduate Training Bodies for nomination of an external expert support

Related Documents

SRE Guidance January 2015 v1

SRE Summary list as of 26th January 2015   

Connect with us

Incident Management: QPSIM