Open Disclosure


Develop and implement effective, person centred incident management (IM) and open disclosure (OD) frameworks/policies, processes and procedures which support staff to practice safely, including identifying and reporting safety incidents and managing and improving patient safety in a positive learning culture. Inform the wider system on key areas of focus from analysis and facilitate the sharing of learning.

Open disclosure means that we will communicate with you in an open, honest, timely and transparent manner if:

  • something goes wrong with your care
  • you experience harm as a result of your care
  • we think that harm may have occurred as a result of your care

This means that we will keep you fully informed of the facts in relation to what has happened.  We will also talk to you about your on-going care and treatment.

COVID19 Open Disclosure Guidelines

Guideline for staff and services on managing open disclosure and the communication challenges arising during the Coronavirus Pandemic.

Read the guidelines here

About our policy

We revised our Open Disclosure policy in 2019 and this version:  “Communicating with Patients Following Patient Safety Incidents” replaces the HSE Open Disclosure Policy 2013.

Under the revised policy you have a right to:

  • full knowledge about your care and treatment
  • be informed when things go wrong
  • meet with us to discuss what happened
  • a sincere apology if we made an error while caring for you
  • be treated with compassion and empathy

Read a summary of the policy here

Read the full policy document here

Information and Resources for the public National Open Disclosure Policy and Guidelines Legislation
How to access Open Disclosure Training Information and Resources for Open Disclosure Trainers National Open Disclosure Leads
Information and Resources for Healthcare Workers

National Open Disclosure Steering Committee

Useful Links

The National Open Disclosure Office: Team and Contact details

Publications (Annual Report and Newsletters)

Connect with us

National Open Disclosure Office