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HSE National Policy

HSE Open Disclosure Policy


Topic: Open disclosure
Document Owner: National quality improvement team
National Group: National quality and patient safety directorate
Effective From: 29 April 2019
Communicating with Patients following Patient Safety Incidents

This policy applies to patient safety incidents and reflects the primacy of the right of patients to have full knowledge about their healthcare as and when they so wish and to be informed about any failings in that care process, however and whenever they may arise. The ethos of this policy is to ensure that the rights of all patients and staff involved in and/or affected by patient safety incidents are met and respected, that they are communicated with in an honest, open, timely, compassionate and empathic manner and that they are treated with dignity and respect.