Homeless Services Learning and Development Programme

HSE National Homeless Services Learning and Development Programme

National Social Inclusion Office launched a Learning and Development Programme for any service working with individuals experiencing homelessness.

This programme provides a standardised, trauma-informed learning framework to support staff across homeless services in delivering high-quality, person-centred care.

Who is the programme for?

The programme is intended for all staff working with people experiencing homelessness, including:

  • Frontline and support staff
  • Team leaders and managers
  • Staff working in HSE services, Section 38 and Section 39 organisations
  • Staff working in private emergency accommodation, probation services and local authorities.

The programme is suitable for new staff as part of induction and for existing staff as ongoing professional development.

Programme Objectives

The Programme aims to

  • Establish a standardised framework for nationwide learning and development.
  • Set out baseline training topics to ensure new staff receive consistent and essential knowledge.
  • Build staff confidence and self-efficacy, improving motivation and retention.
  • Embed trauma-informed and person-centred practices in service delivery.
  • Inform strategic decisions through data-driven insights into training needs.

What does the Programme include?

The programme offers a blended learning approach, including:

  • Online learning modules hosted on HSELand
  • In-person training and workshops
  • A Train the Trainer model, allowing organisations to deliver training internally
  • Flexible delivery pathways that can be adapted to each service’s needs and infrastructure

Further details are available in the Programme Manual, Induction Record[CT1] , and supporting webinar.

Accessing the Programme on HSELand

If you already have a HSELand account

You can access the programme in one of the following ways:

For information about the National Social Inclusion Office call: 01 778 5168, or Email: socialinclusion@hse.ie.