Meeting when something goes wrong
If something has gone wrong with your care, you can expect to have a meeting with us to discuss this.
Sometimes more than one meeting may be necessary depending on what has happened.
Before this meeting we will assign a member of staff as your point of contact. This staff member will answer any of your questions about the meeting and will explain anything that is unclear.
You can nominate a family member or support person to attend this meeting with you.
Others attending the meeting will be some of the staff who cared for you.
At the meeting we will tell you all the facts available to us about what has happened to you. You will receive a sincere apology if we made an error when caring for you.
We will record the details of the meeting in your health care record. You can ask to see your health care record at any time.
Sometimes it will be necessary for us to review your care and this may take some weeks. If this happens we will involve you in the review process and will tell you about the findings of this review.
Preparing for a meeting
Think about who you would like to have with you at the meeting to support you. Also consider the healthcare staff that you think should be there.
Prepare a list of questions you want to ask in relation to what has happened and your on-going care.
Your staff contact will help you to prepare for this meeting.
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