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COVID-19 vaccines registration portal: guide for health professionals

This page contains advice on:

How to register for your COVID-19 vaccine

If you are a healthcare worker, use the COVID-19 vaccine registration portal to register for your vaccine.

If you have problems completing the registration contact our customer support team.

You can also call the HSELive vaccine helpline on 01 240 8746. The helpline is open 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.

Before you register

Follow these steps before you use the registration link to register:

1. Know your PPS number

You cannot register without a Personal Public Service (PPS) number. If you do not have a PPS number or are unsure if you have one, ask your line manager. They will advise you on how you can get your vaccine.

2. Use the Google Chrome web browser

Use Google Chrome as your website browser to access the registration site. Do not use Internet Explorer – the portal does not work in that browser.

If you do not have Google Chrome:

  • Download Google Chrome - you do not need admin access on your laptop to do this. You will not need to call IT to install it.
  • Save it as your default browser - you will be asked if you want to do this after you download it.

The portal link may open in browsers such as FireFox or Edge, but it will work best in Chrome.

The portal link will not work if you are using Internet Explorer (IE). If you are using an older Microsoft computer it is likely that Internet Explorer is your default browser. You will need to use a different browser.

If you have Chrome but the portal link opens in a different browser

Copy the link and paste it into the top of the Google Chrome browser.

You can also make Chrome your default browser by:

  1. clicking the 3 dots symbol to the top right of your screen when in Chrome
  2. selecting ‘settings’
  3. scroll down to 'default browser'

3. Use a desktop or laptop computer

Use a desktop or laptop computer to register.

Some people can use a mobile phone or tablet to register. But others encounter problems on these devices. It can depend on how old your device is.

It is better to use a desktop or laptop computer.

How to use the COVID-19 vaccines portal

  1. Open the link using Google Chrome - if the link does not open in Google Chrome, copy the link and paste it into the top of the Google Chrome browser.
  2. Click ‘register’ - this is located under the login box, on the right of the screen.
    Using the COVID-19 vaccines registration portal - 1
  3. Enter your first and last name, along with an e-mail address that you have access to on a laptop or desktop computer. You can use your work or personal email address.
    using-the-covid-19-vaccines-registration-portal-2
  4. Click ‘sign up’. You will be brought to a screen and told to check your email.
    using-the-covid-19-vaccines-registration-portal-3
  5. You should get an email with a link to click on to set up a password. You’ll usually get this email quickly, but it can take a few hours. Read what to do if you do not get an email.
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  6. Click on the link in your email. You will be brought to a screen and asked to set a password. Follow the advice on the screen.
  7. On the login screen, enter your username (this is your email address) and the password that you just created.
    using-the-covid-19-vaccines-registration-portal-5
  8. Enter your personal details as they appear on your birth cert or passport. Once all fields have been completed, click the ‘next’ button. Read advice on common problems entering personal details.

    covid vaccine registration frontline healthcare workers group
  9. If you have selected ‘Frontline Healthcare Worker’ when entering your job, in the ‘Priority’ field choose from the description that best matches your work environment. Read more information on how to do this, including advice for pharmacists and dentists.
  10. You will be asked to enter your 'Primary Health Care Facility'. This is your place of work. If you cannot see your place of work, enter your CHO area.

    Covid registration
  11. You will see a 'Thank You' message (above) once you have submitted your personal details. Important: You still need to select 'next' and give your consent and medical information in order to get the vaccine.
  12. Give your consent and fill in the 'medical eligibility' questionnaire in order to complete the process to be vaccinated. If you choose ‘no’ to consent, you will not get your vaccine.

    Covid registration eligible
  13. You will see a confirmation page saying if you are eligible or not for your vaccine. If you do not see this page, check that you have correctly entered your details.

Updating or changing your registration details

To update or change your details after you have registered:

  1. Log in to the registration portal using the email address that you registered with.
  2. Click on the ‘My Profile’ link in the top right hand corner of the screen.
  3. Select ‘My Profile’ and click on the edit button.

If you have problems updating your information, contact the registration support team.

You cannot update your consent or medical details

After you have reviewed or updated your personal details you may see this screen:

covid registration update

This means you have already given your consent or submitted your medical eligibility details. You can not update or change your consent or medical eligibility details after you have submitted them.

Seeing this screen does not mean you will not get your vaccine. If you previously saw a screen telling you that you are eligible for your vaccine, you will still get your vaccine.

Watch a video on how to use the COVID-19 vaccine portal

Problems entering your personal details

You must enter your details for all fields that include an asterisk (*).

Phone number

Your mobile number must be entered in the following format 353 8X XXXXXXX or 44 XXXXXXXXXX.

using-the-covid-19-vaccines-registration-portal-7

You must include the spaces as indicated and drop the first ‘0’ from your ‘08’ prefix.

Date of birth

Use the calendar beside the input field to select your date of birth. This will ensure it is entered in the correct format. An example of the correct format is: 13 Jan 1998.

PPS number

Your PPS number must have at least 7 numbers and 1 or 2 letters. You must enter the letters in uppercase (Caps).

If you do not have a PPS number available, you will not be able to register on the portal. Ask your manager about how you can get the vaccine.

Job specific details - selecting your priority group

You need to enter your type of account, priority group and occupation in the 'job specific details' section. This is page 5 of the registration form.

Your priority group is the category that best matches your work environment. You can find an explanation of these categories in the Guidelines for sequencing and registration process for HCW COVID vaccination (4 pages, 784.19KB, pdf).

If you are a frontline healthcare worker in priority group 1, talk to your vaccine coordinator about getting your vaccine.

Pharmacists

  1. Select ‘Frontline Healthcare Worker’ as the type of account.
  2. Select your priority group - read an explanation of the categories.
  3. Select 'Health and Social Care Worker' as the occupation.
  4. Select the sub category of 'Pharmacy'.

Dentists

  1. Select ‘Frontline Healthcare Worker’ as the type of account.
  2. Select your priority group - read an explanation of the categories.
  3. Select 'Medical and Dental' as the occupation
  4. Select the sub category of 'Dentist'.

Primary healthcare facility

Select the name of the facility where you work.

If you are working in private practice or cannot find the healthcare facility that you work in:

  1. Enter ‘CHO area’ into the search.
  2. Select the CHO area in which you are located by clicking on the dot to the left of the CHO name until it turns blue.

If you do not get an email

You’ll usually get an email within a few minutes of registering. But it can take a lot longer.

Check your junk and spam inbox.

If you still do not get an email after a couple of hours, contact the HSELive vaccine helpline on 01 240 8746. The helpline is open 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.

You can use your work or personal email address to register.

If your password does not work

If you have already registered but have forgotten your password:

  1. Use the 'Forgot your password' option on the login screen.
  2. Your username is the email address that you used to register.
  3. Click 'Reset Password'.
  4. An email with a reset link will be sent to that address.

Check your junk and spam inbox if you do not get the reset link. If you do not get an email to reset your password or are still locked out from your account, contact the HSELive vaccine helpline on 01 240 8746. The helpline is open 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.

If you are registered with SWIFTQ

You still need to also register on the COVID-19 vaccine portal in order to be vaccinated.

Related topic

Getting the vaccine