How to make a complaint about HSS

You have the right to complain if you are not satisfied about something we have done. If you have a complaint, a comment or wish to complement our work, you can use the following options:

In Person 

Talk to any member of HSE staff, service manager or complaints officer

Online Form

Send your complaint securely through the online feedback form which is available on www.hse.ie Comments, Compliments and Complaints.

By Email

Email yoursay@hse.ie with your feedback

By Letter

Send a letter to your local Home Support Office. Staff can help you put your complaint in writing, if you require assistance

By Feedback Form

Complete a Feedback form, available at most HSE reception areas, and leave it in the identified areas provided by the local service you are using or visiting. You may also give it to a member of staff or ask a staff member for an address. The form is also available online in 28 languages on www.hse.ie Comments, Compliments and Complaints.

If some, or all, of your Home Support services are being provided by an external service provider and you are not satisfied with the service, please contact the service provider first. If you wish, you may then make your complaint to the HSE using any one of the options outlined above.