Guidance documents and other information for Section 38 and 39 funded agencies with regard to developing a complaints policy, dealing with reviews, completion of complaint data sheets and selecting appropriate categories are all available for download from https://www.hse.ie/eng/about/who/complaints/ysysguidance/resources-for-voluntary-agencies-providers/
This applies to:
- all agencies in receipt of €49,999k and over and
- all agencies in receipt of less than €49,999k to which any of the following apply:
- have paid staff
- have clients who are vulnerable adults
- have clients who are under 18
