Complaints Documentation

Guidance documents and other information for Section 38 and 39 funded agencies with regard to developing a complaints policy, dealing with reviews, completion of complaint data sheets and selecting appropriate categories are all available for download from

This applies to:

  • all agencies in receipt of €49,999k and over and
  • all agencies in receipt of less than €49,999k to which any of the following apply:
    • have paid staff
    • have clients who are vulnerable adults
    • have clients who are under 18