Click on the link below to access HSE Consumer Affairs Contact Details.
Guidance documents and other information for Voluntary agencies with regard to developing a complaints policy, dealing with reviews, completion of complaint data sheets and selecting appropriate categories are all available for download at the weblink below. They apply to:
- all agencies in receipt of €49,999k and over and
- all agencies in receipt of less than €49,999k to which any of the following apply:
- - have paid staff
- - have clients who are vulnerable adults
- - have clients who are under 18
https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/resources-for-voluntary-agencies-providers/
