In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.
Complaints, compliments and feedback can be emailed to yoursay@hse.ie or Servicefeedback.CHO2@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.
Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from Servicefeedback.CHO2@hse.ie.
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.
The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:
Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie
- Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
- Calling the Ombudsman on 01 639 5600 if you have any queries
This list is up to date as of the 19th April 2024, and will be next reviewed/updated on the 1st November 2024.
This list is up to date as of the 19th April 2024, and will be next reviewed/updated on the 1st November 2024.
Complaints Officers in Community Healthcare Mayo
Primary Care Complaints Officers
| Name |
Title |
Address |
Phone |
Email |
| Dr Gillian Chambers |
Acting Principal Medical Officer |
County Clinic, Castlebar, Co. Mayo |
094 9042023 |
gillian.chambers@hse.ie |
| Sean Cloonan |
Superintendent Registrar Births, Deaths & Marriages |
25 Newcastle Road, Galway H91 RW28 |
091 546145 |
sean.cloonan@hse.ie |
| Richard Broderick |
Primary Care Administrator |
Merlin Park University Hospital, Galway |
091 775673 |
richard.broderick@hse.ie |
| Ann Marie McDermott |
Director of Public Health Nursing- Mayo |
1st Floor, St Marys HQ, Castlebar, Co Mayo |
094 9042200/094 9042202 |
annmarie.mcdermott@hse.ie |
| Dr Ann McKeown |
Principal Dental Surgeon- Mayo |
2nd Floor, St Marys HQ, Castlebar, Co Mayo |
094 9042595 |
anne.mckeon@hse.ie |
| Thelma Birrane |
Traveller Health Co-ordinator- Galway/Mayo/Roscommon |
Pontoon House, Sacred Heart Hospital, Pontoon Road, Castlebar, Co. Mayo, F23 XV38 |
094 9049223 |
thelma.birrane@hse.ie |
| David Waterson |
Regional Podiatry Manager |
Unit 3, Merlin Park University Hospital, Galway |
091 731480 |
david.watterson@hse.ie |
| Shaleena D’Souza |
Assistant National Clinical Lead for Audiology & Audiology Manager |
Mary’s HQ, Castlebar, Co. Mayo F23HP58 |
094 904938 |
shaleena.dsouza1@hse.ie |
| Laura Greaney |
Section Officer |
St. Mary’s HQ, Castlebar, Co. Mayo F23HP58 |
094 9049073 |
laura.greaney@hse.ie |
| David McGrath |
Physiotherapy Manager
|
Castlebar PCC, Moneen, Castlebar, Co. Mayo, F23XV04 |
094 9049276 |
david.mcgrath@hse.ie |
| Carmel Murphy |
Acting Dietitian Manager |
Castlebar PCC, Moneen, Castlebar, Co. Mayo, F23XV04 |
094 9049264 |
carmel.murphy@hse.ie |
| Dr Rita Chambers |
Principal Psychologist Manager |
St. Mary’s HQ, Castlebar, Co. Mayo F23HP58 |
094 9042027 |
rita.chambers3@hse.ie |
| Ruth Walsh |
Occupational Therapy Manager in Charge III |
Castlebar PCC, Moneen, Castlebar, Co. Mayo, F23XV04 |
094 9049272 |
ruth.walsh@hse.ie |
Health & Wellbeing Division Complaints Officers
| Sean Gordon |
|
Business Manager, Health & Wellbeing |
Community Healthcare West, St. Mary's Headquarters, Castlebar, Co. Mayo, F23 HP58 |
094 9042145 |
Sean.Gordon@hse.ie |
| Caroline Folan |
|
Health Promotion & Improvement |
2nd Floor, Block A, Merlin Park Hospital, Galway, H91 N973 |
091 737262 |
caroline.folan@hse.ie |
| Olivia Roughneen |
|
Operational Site Manager, Mayo Roscommon Vaccination Base |
Mayo Roscommon Vaccination Base, Mayo Community Living Campus,Park Rd, Swinford, Co Mayo, F12R704 |
087 442 4565 |
olivia.roughneen@hse.ie |
Mental Health Services Complaints Officers
| John Canny |
CAMHS Business Manager |
2-3 Sherwood House, Sherwood Avenue, Galway |
087 6825952 |
CAMHSBusiness.ManagerCHW@hse.ie |
| PJ Rainey |
Area Director of Nursing, Mayo Mental Health Services |
St. Mary's HQ, Castlebar, Co. Mayo |
094 9042040 |
pj.rainey@hse.ie |
| Aidan Sweeney |
Business Manager, Mayo Mental Health Services |
2nd Floor, St Marys HQ, Castlebar, Co Mayo2nd Floor, St Marys HQ, Castlebar, Co Mayo |
094 9042013 |
aidan.sweeney@hse.ie |
Disability Services Complaints Officers
| Siobhan McAndrew |
Mayo Community Living |
Mayo Community Living, c/o Aras Attracta, Park Road, Swinford, Co. Mayo |
094 92 51900 |
siobhan.mcandrew@hse.ie |
| Laura Rochford |
Interim Mayo Disability Services Manager |
St Marys HQ, Castlebar, Co. Mayo |
094 9049081 |
laura.rochford@hse.ie |
| Mary O Donnell |
Disability Day Services Manager |
25 Newcastle Rd, Galway |
091 546161 |
maryodonnell5@hse.ie
|
| Mary Horkan, CDNM |
Children’s Disability Network Manager |
Newman Institute, Ballina, Co.Mayo |
096 95420 |
Mary.Horkan@hse.iecdnt1.chw@hse.ie |
| Aine Vesey, CDNM |
Children’s Disability Network Manager |
Cedar House, 1st Floor, Moneen Road, Castlebar, Co.Mayo |
086 7966391 |
Aine.Vesey@hse.iecdnt2.chw@hse.ie |
| Matt Cruse |
Interim Children’s Disability Network Manager |
Safari Club, N5 Business Park, Moneen Road, Castlebar, Co.Mayo |
0949060234 |
matt.cruse@hse.iecdnt3.chw@hse.ie |
Older Persons Services Complaints Officers
| Aoife Schofield |
Person in Charge |
McBride Nursing Home Westport |
098 25592 |
aoife.schofield@hse.ie |
| Geo Jose Aruvelickal |
Person in Charge |
St. Augustine's CNU Ballina |
096 22662 |
geo.josearuvelickal@hse.ie |
| Veronica O Malley |
Person in Charge |
St.Fionnan's CNU, Achill, Co. Mayo |
098 45043 |
veronica.omalley@hse.ie |
| Mary Noone |
Person in Charge |
Aras Deirbile Belmullet, Co. Mayo |
097 81301 |
mary.noone2@hse.ie |
| Helen Walsh |
Person in Charge |
Sacred Heart Hospital, Castlebar |
094 9021122 |
Helen.Walsh2@hse.ie |
| Louise Harty |
Person in Charge |
Dalton CNU, Claremorris, Co. Mayo |
094 9362727 |
louise.harty@hse.ie |
| Lijin Jose |
Person in Charge |
Swinford District Hospital, Swinford, Co. Mayo |
094 9251102 |
lijin.jose@hse.ie |
| Fidelma Gallagher |
Person in Charge |
Ballina District Hospital (St Josephs), Ballina Co. Mayo |
096 21166 |
fidelma.gallagher@hse.ie |
| Mary Noone |
Director of Nursing |
Belmullet District Hospital, Belmullet, Co. Mayo |
097 81301 |
mary.noone2@hse.ie |
| Rosaleen Flanagan |
Homecare Support Manager - Mayo & Roscommon |
Home Care Support Manager, Community Healthcare West, St Mary's Headquarters, Castlebar, Co. Mayo |
087 9077663 |
rosaleen.flanagan@hse.ie |
| Marie Alexander |
ICPOP Lead Co.Mayo |
ICPOP Mayo, Integrated Day Hospital, Primary Care Centre, Moneen, Castlebar, Co Mayo F23 XV04 |
087 1216484 |
marie.alexander2@hse.ie |
Safeguarding & Protection Services Complaints Officers
Infection Prevention and Control Complaints Officers
| Lorraine Hogan |
Clinical Nurse Manager II, PC/AMS |
Administration Building, Galway Roscommon Mental Health, St Brigids Campus, Ballinasloe, Galway |
086 8595650 |
Lorraine.hogan1@hse.ie |
Quality and Patient Safety Complaints Officers
The information above is valid as of the 19/04/2024 and will be next reviewed/updated on the 01/11/2024.
Any queries in relation to the above information please contact Emma Howley, Service Feedback Manager, CHO2. Servicefeedback.CHO2@hse.ie
