In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Dublin North City and County welcome all feedback, including complaints.
Complaints, compliments and feedback can be emailed to yoursay@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.
Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from CHO8.Consumerservices@hse.ie
Complaint Procedures are listed under Section 8 of Public Awareness of Complaints Procedures of the Health Act 2004 (Complaints) Regulations 2006. These procedures can be found on this link.
Download the HSE Your Service Your Say Policy
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:
- Clicking: on the ‘Make a Complaint’ link
- Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
- Calling: the Ombudsman on 01 639 5600 if you have any queries.
Community and Primary Care Complaints Officers: Laois/Offaly
Service Area |
Name |
Title |
Email |
County |
Primary Care |
Joan Bourke |
Director of Public Health Nursing - Laois/Offaly, Health Centre, Arden Road, Tullamore, Co. Offaly |
joan.bourke@hse.ie |
Laois/Offaly |
Primary Care |
Ann Sheerin |
County Manager Offaly, Primary care, Offaly, HSE Health Centre, Arden Road, Tullamore, Co Offaly |
ann.sheerin@hse.ie |
Offaly |
Primary Care |
Helena Tynan |
Vaccination Centres - Covers Laois/Offaly |
Helena.Tynan@hse.ie |
Laois/Offaly |
Primary Care |
Paula Phelan |
County Manager Laois, Health Centre, Dublin Road, Portlaoise, Co Laois. R32 ED 81 |
paulaa.phelan@hse.ie |
Laois |
Primary Care |
Andrea Dunne |
Network Manager, ECC Office, St. Fintan's Hospital Campus, Dublin Road, Portlaoise, Co. Laois |
AndreM.Dunne@hse.ie |
Laois |
Primary Care |
Laura Magarahan |
Network Manager, Primary Care Centre, Portarlington, Co. Laois |
laura.magarahan@hse.ie |
Laois/Offaly |
Social Care - Disability Service |
Elaine Mulvihill |
Midlands, Louth Meath CHO Social Care Disability Services, Health Centre, Arden Road, Tullamore, Co Offaly |
elaine.mulvihill@hse.ie |
Laois/Offaly |
Social Care - Older Persons |
Mary Margaret Daly |
Asst. Director of Nursing, St. Vincent's CNU, Mountmellick, Co. Laois |
marymargaret.daly@hse.ie |
Laois |
Social Care - Older Persons |
Bridget Downey |
Assistant Director Of Nursing, St. Brigid's Hospital, Shaen, Co.Laois |
bridget.downey@hse.ie |
Laois |
Social Care - Older Persons |
Jean Gaffey |
Manager Older Persons' Service, Riada House, Arden Road, Tullamore, Co. Offaly |
jean.gaffey@hse.ie |
Laois/Offaly |
Social Care - Older Persons |
Marie Kilmartin |
Director Of Nursing Ofalia House CNU, Edenderry, Co Offaly |
marie.kilmartin2@hse.ie |
Offaly |
Social Care - Older Persons |
Geraldine Kinnarney |
Director Of Nursing, Riada House, Arden Road, Tullamore, Co. Offaly |
geraldine.kinnarney@hse.ie |
Offaly |
Social Care - Older Persons |
Serena O'Rourke
|
Director of Nursing, Community Nursing Unit, Abbeyleix, Co. Laois |
serena.orourke@hse.ie |
Laois |
Social Care - Older Persons |
Rosmy Cunningham |
Director of Nursing, St. Brigid's Hospital, Shaen, Portlaoise, Co. Laois |
rosmy.cunningham@hse.ie |
Laois |
Social Care - Older Persons |
Marie Harnett |
Director of Nursing, Community Nursing Unit, Sandymount, Townparks, Birr, Co. Offaly |
marie.harnett@hse.ie |
Offaly |
Mental Health |
Pauline Butler |
Director of Counselling, NCS Midlands - The Arches , 21 Church Street , Tullamore, Co Offaly |
pauline.butler@hse.ie |
Offaly |
The information above is valid as of the 15/01/2024 and will be next reviewed/updated on the 15/07/2024
Any queries in relation to the above information please contact Carmel Lally, Consumer Services Manager, MLM CHO at CHO8.Consumerservices@hse.ie