Building a Better Health Service

We use cookies to help us improve your experience and to provide services like web chat. We also use cookies to measure the effectiveness of public health campaigns and understand how people use the website.

To find out more about cookies and how we use them, please see our privacy policy.

Patient

Grateful for the support

My dad was a former health service employee, and my mum had to deal with the pensions section in the weeks after his death.   This was very traumatic for her but she was determined to do it herself.   One member of staff was outstanding in his support for her.  On every phone call,  he always explained what was happening and the next steps to her.  For example he told her he would ring Revenue for her and get the name of someone who would deal directly with her and ring her back – he did exactly as he had promised and did so within an hour.  

This support made things much easier for my mum than they might have been and I am so grateful to him.  

#weareourvalues