If you have looked at the guidance on this page but still have issues using Self Service, please email the NiSRP Helpdesk at firstname.lastname@example.org. Please provide your name, SAP personnel number(or your PPS number if you do not know your personnel number), query and telephone number if you would like a call back from a helpdesk operator.
This helpdesk can only assist with issues relating to the NiSRP self-service system. All HR forms, verification of service requests, and changes to contract details, must be sent to National Personnel Records at email@example.com
Any queries relating to your pay or the details on your payslips must be sent to your local payroll department.
Call 0818 300 296 to speak to one of our helpdesk staff. (Please note 0818 numbers will incur a regular landline cost, depending on your mobile or landline provider's rates a charge may apply. Most phone packages include this as free.)
The NiSRP Self Service helpdesk is open Monday to Friday from 9am to 4.30pm and you will receive a response or call back within two working days.
Please note: The NiSRP Self Service helpdesk cannot change data for you on Self Service or on the SAP system. However, they can advise you what to do if you believe something is incorrect.