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Webinars

The National Open Disclosure Office facilitates monthly webinars on Open Disclosure related topics. We are delighted to welcome a variety of HSE internal and external guest presenters to these educational events. We welcome all staff to attend the Open Disclosure Webinars.

The purpose of these webinars is to:

  • provide continual support to staff across the system in the implementation of the HSE Open Disclosure policy
  • maintain communication with Open Disclosure leads, trainers and staff working across our health and social care services, external agencies and patient representative/patient advocacy groups
  • keep the importance of Open Disclosure on the agenda across all services

Each webinar is CPD accredited by RCPI and NMBI for those who attend the live event. Recordings are available if you wish to listen back or for those of you who may not be in a position to attend on the day.

We look forward to engaging with you during our webinar season this year.

Dates for your diary

Webinar

Launch of the revised HSE Open Disclosure Policy 2025

Date and time

Tuesday 17 June 2025 at 9am to 10.30am

Details

Event number: 2788 827 3147
Event password: NODO (6636 when dialing from a phone or video system)

Join the webinar

Note: Registration for the webinar is not required.

Presenters

This webinar will be facilitated by the National Open Disclosure Office, QPS Incident Management. We are delighted to welcome our guest speakers:

  • Dr Colm Henry Chief Clinical Officer
  • Dr Orla Healy, National Clinical Director Quality and Patient Safety
  • Bernie O’Reilly, Chair for Patients for Patient Safety Ireland

About the webinar

  • the HSE is committed to driving a patient safety culture that is open and transparent. Being truthful when a patient safety incident occurs is critical when caring for patients/service users or their relevant person.
  • it has been six years since the HSE Open Disclosure Policy was revised and much learning and insight has amassed over that time. The HSE Open Disclosure Policy 2025 incorporates learning the HSE has gathered in relation to open disclosure including commissioned research, a literature review of international research and best practice, feedback and consultation with patients/service users/relevant persons, patient partners, advocacy services and staff.
  • the updated policy also incorporates national developments such as the Patient Safety (Notifiable Incident and Open Disclosure) Act 2023, the Department of Health National Open Disclosure Framework and international developments by the World Health Organisation.
  • the revised HSE Open Disclosure Policy 2025 focuses on the importance of support for patients/service users, their relevant person and staff. We must support those impacted by an incident to prevent compounded harm. We must also support our staff, to ensure they are able to deliver on the requirements of the Policy.
  • this revised policy will be formally launched by the Chief Clinical Officer of the HSE at this webinar.

Attendees

We are welcoming all staff to attend this webinar. Please circulate to everyone in your organisation who may be interested in attending.  

We remain very mindful of the pressures that services are currently working under. We will be recording this webinar and making it available on the HSE Open Disclosure website for those of you who may not be in a position to attend.  

Archive Webinar Slide Sets and Recordings

Warning

Some of our webinar recordings include case scenarios that may echo personal experiences for some viewers and therefore may be upsetting.

14/05/2025 - Communication and care: How does culture shape quality in health and social care?

Our May webinar focuses on the forthcoming HSE Culture Framework: 'Enabling Framework for Organisational Culture'.

Developed through considerable co-creation and consultation, the forthcoming 'Enabling Framework for Organisational Culture' represents a significant moment in HSE’s culture journey. During the webinar, our presenters from HSE Public Involvement, Culture and Risk Management focuses on:

  • what has been learnt from the engagement with teams, patients, the public and academia about culture in the HSE, as part of the development of the Culture Framework.
  • how the Culture Framework will enhance working environments to support openness and transparency with patients.
  • how open disclosure fits into the forthcoming framework, and its ambition to measure the improvement in culture.

Presenters

  • Joe Ryan
  • Margaret Stone
  • JP Swaine
Watch the webinar
26/02/2025 – “After Action Review (AAR) - a concise review tool following patient safety incidents”

This webinar focuses on the benefits of debriefing in particular After Action Review (AAR), a structured review process which seeks to rapidly identify and reinvest learning for safety improvement. AAR was introduced in the HSE in 2018 as part of the Incident Management Framework as a concise review tool following patient safety incidents, to support the delivery of safer, better patient care and improved service user and staff experience. NQPS has worked collaboratively with the Royal College of Surgeons in Ireland (RCSI) since 2020 in researching the benefits of using AAR in an Irish health care setting, the results of which are informing the implementation of AAR across the HSE.

Presenters

  • Prof Dara Byrne
  • Dr Siobhan McCarthy
  • Una Healy
  • Lorraine Schwanberg
Watch the webinar
13/11/2024 – Healthcare staff experiences of adverse events and why they matter so much

This webinar was presented by representatives from the Centre for Innovative Human Systems in TCD: Prof. Sam Cromie, Erika Carroll, Dr. Julia Louw. This webinar presented recent and current research on healthcare workers’ experiences of involvement in patient safety incidents, the review process and the supports provided. Information presented also highlighted how these experiences impact patient safety as well as staff wellbeing.

Watch the webinar
18/09/2024 – NHCP: Making Conversations Easier: Communication skills for disclosing errors

This webinar was presented by Wini Ryan from the National Healthcare Communication Programme. This webinar focuses on the core communication skills required for healthcare, specifically when disclosing errors, and highlights tools and resources which can support staff in conversations.

Watch the webinar
14/08/2024 - Patient Safety (Notifiable Incidents and Open Disclosure) Act, 2023 - with focus on the Notifiable Incidents

This webinar included a panel of speakers across various health and social care settings, including a representative from the Patient Advocacy Service, to discuss in detail and address queries regarding the list of Notifiable Incidents, as set out in Schedule 1 of the Act.

Watch the webinar
12/06/2024 - HSE EAP Supports for Staff Following Patient Safety Incidents

This webinar was facilitated by the HSE National Open Disclosure Office. Our guest presenter for this webinar was Morgan Lucey, Head of National Employee Assistance Services (MIACP), from the HSE Workplace Health & Wellbeing Unit.

Watch the webinar
15/05/2024 - Caring for staff after a serious incident in healthcare delivery: Second Victim or Second Casualty

This webinar was facilitated by the National Open Disclosure Office. We were delighted to welcome back Professor Eva Doherty, Director of Human Factors in Patient Safety, RCSI University of Medicine and Health Sciences as our guest presenter for this webinar.

Professor Eva Doherty has previously joined us on topics that include:

  • Managing Difficult Conversations
  • Making Difficult Conversations Easier
  • Managing Conflict - Tips and tools for resolving conflict with colleagues
Watch the webinar
20/03/2024 - The Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023 - What it means for me

This webinar was facilitated by Dr John Fitzsimmons and Juanita Guidera who led the discussion on the Act with a panel of staff working in various roles across our health and social care services and a patient representative.

Watch the webinar
14/02/2024 - Patient Safety Act, 2023 - An overview of the key provisions

This webinar was facilitated by the National Open Disclosure Office and members of the HSE Patient Safety Act National Implementation Working Group.

Watch the webinar
17/01/2023 - What does Restorative Practice in healthcare look like?

Presented by:

Catherine O'Connell, Lecturer Mediation, Restorative Practice, Mediator, Restorative Facilitator, Conflict Management Coach, PhD Candidate, Maynooth University School of Law and Criminology

Watch the webinar
15/11/2023 - The role of the Designated Person in Incident Management and Open Disclosure

Presenters and panelists:

Catherine Hand, Trainer and Educator, Open Disclosure Office; Liz Barry, Patient Advocacy Liaison Manager, UHLG; Gary Watkins, Quality and Risk Manager, St John of Gods; Brenda Ryan, Head of Client Services, National Screening Services; Georgina Cruise, National Manager of the Patient Advocacy Service.

Watch the webinar
11/10/2023 - Patient Involvement in the Incident Management Process

Presenter:
Professor Jane O’Hara, Professor of Healthcare Quality and Safety, Learn Together (funded by the National Institute for Health and Care Research, UK)

Patient Involvement in the Incident Management Process
Watch the webinar
13/09/2023 - Managing Conflict - Tips and Tools for Resolving Conflict with Colleagues

Presenters:

Professor Eva Doherty, Director of Human Factors in Patient Safety, RCSI

Managing Conflict - Tips and Tools for Resolving Conflict with Colleagues
Watch the webinar
14/06/2023 - The Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023

Officers involved in the webinar:

  • Maurice O’Donnell, Principal Officer
  • Susan Reilly, Assistant Principal Officer
  • Liam McCormack, Assistant Principal Officer
  • Arnel Kidpalos, Assistant Principal Officer
  • Stephen Dredge, Administrative Office
Update on: (i) The Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023 (ii) The National Open Disclosure Policy Framework
Watch the Webinar
15/05/2023 - "Sharing the Learning - Documenting Open Disclosure"

Leads, managers and officers involved in the webinar:

  • Ms Angela Tysall, Open Disclosure Lead, Manager of National Open Disclosure Office
  • Mary O’Dwyer, Head of Quality, Safety and Service Improvement, HSE Mid West Community Healthcare
  • Linda McEvoy, Clinical Audit and Governance Manager, Beaumont Hospital
  • Noreen Kennedy, QPS Manager, St John’s Hospital, Limerick
  • Cathy Sexton, Patient Advocate Liaison Manager, Cavan Hospital
“Sharing the Learning - Documenting Open Disclosure”
Watch the Webinar
12/04/2023 - "Medico-legal aspects of record-keeping and documentation"

Presented by:

Mr Asim Sheikh, Barrister-at-Law and Assistant Professor in Legal Medicine, UCD School of Medicine

15/03/2023 - "Positive Health and Wellbeing: What does the science tell us?"

Presented by:

Professor Ciaran O'Boyle, Director Centre for Positive Psychology and Health, Royal College of Surgeons

Positive Health and Wellbeing: What does the science tell us?
Watch the webinar
15/02/2023 - Managing Difficult Conversations: Getting it Right when Things go Wrong (Part 3)

Presented by:

Professor Eva Doherty, Associate Professor, Director of Human Factors in Patient Safety, RCSI

Managing Difficult Conversations: Getting it Right when Things go Wrong (Part 3)
Watch the webinar
9/11/2022 - Open Disclosure - Approaches to Implementation

Presented by:

  • Moya Wilson, Quality & Patient Safety Manager,
  • Emma Naughton, Quality and Risk Manager,
  • Paula Cussen Murphy, Director of Quality and Patient Safety,
  • Noreen Kennedy, Quality & Patient Safety Manager,
  • Bernie O’Reilly, Member of Patients for Patient Safety, Ireland (PFPSI),
  • Lorraine Schwanberg, Assistant National Director Incident Management HSE, 
  • Angela Tysall, HSE Lead for Open Disclosure HSE
Open Disclosure - Approaches to Implementation
Watch the webinar
12/10/2023 - Open Disclosure: “The Role of Managers in Supporting Staff following Patient Safety Incidents”

Presented by:

  • Lorraine Schwanberg, Assistant National Director, Incident Management HSE;
  • Angela Tysall, National Lead Open Disclosure HSE;
  • Emer Carroll: National Health & Safety Manager, National Health and Safety Function;
  • Nodlaig Carroll, Organisational Health Lead HSE;
  • Deborah Moriarty, Occupational Health Programme;
  • Una Twomey, Business Manager, HSE Healthy Workplace Framework
Presentations
Supporting Staff following a Patient Safety Incident Managers Role - Lorraine Schwanberg
Open Disclosure ASSIST ME Model of Staff Support
21/09/2022 - Open Disclosure: Supporting Staff following Patient Safety Incidents

Presented by:

  • Morgan Lucey, Employee Assistance Programme National Lead HSE;
  • Emer Carroll, National Health & Safety Manager, National Health & Safety Function HSE;
  • Deborah Moriarty, Rehabilitation Lead Workplace Health and Wellbeing Unit HSE;
  • Una Twomey, Business Manager HSE Healthy Workplace Framework HSE;
  • Lorraine Schwanberg, Assistant National Director Incident Management HSE;
  • Angela Tysall, HSE Lead for Open Disclosure
Staff Support Presentations-OD Webinar 21 September 2022
Supporting Staff following a Patient Safety Incident IM-NODO
18/05/2022 - Open Disclosure: Focusing on GDPR

Presented by:

Annette Ridley, Information Governance Office Manager ULHG

Open Disclosure focusing on GDPR
13/04/2022 - Open Disclosure: the State Claims Agency’s Perspective

Presented by:

Dr Cathal O’Keeffe, Ms Mary Godfrey, Mr Gary McCann - State Claims Agency

Open Disclosure the State Claims Agency's Perspective 13
Watch the webinar
09/03/2022 - Preparing for Important Conversations

Presented by:

  • Winifred Ryan, National Healthcare Communication Programme
  • Prof Peter Gillen, Associate Professor of Surgery (RCSI) and Clinical Advisor to the National Healthcare Communication Programme
NHCP Webinar Presentation - Preparing for Important Conversations
Watch the webinar
09/02/2022 - The Role of Advocacy Services Supporting Open Disclosure

Presented by:

Lisa Walsh, Patient Advocacy Service and Laura Dowling, National Advocacy Service

National Advocacy Service Presentation Open Disclosure Webinar
Patient Advocacy Service Presentation Open Disclosure Webinar
Watch the webinar

Webinars 2021

03/02/2021 - The Role of the National Advocacy Service (NAS) and Patient Advocacy Service (PAS) in the Management of Complaints and Open Disclosure

Presented by:

David O’Duffy, National Advocacy Service & Lisa Walsh, Patient Advocacy Service

PAS presentation for HSE National Open Disclosure Webinar
NAS presentation for HSE National Open Disclosure Webinar
17/02/2021 - Applying the Principles of Open Disclosure in a Service for Individuals with an Intellectual Disability

Presented by:

Elaine Teague - Director of Quality Improvement and Safety Development, St. Michael's House & Feabhra Mullally - Risks and Incidents Manager, St Michaels House

“Applying the Principles of Open Disclosure in a Service for Individuals with an Intellectual Disability"
09/03/2021 - Making Difficult Conversations Easier

Presented by: 

Professor Eva Doherty, Associate Professor, Director of Human Factors in Patient Safety, RCSI

"Making Difficult Conversations Easier"
30/03/2021 - Implications for Open Disclosure in Mental Health Services

Presented by:

Gary Watkins, Clinical Safety Manager, Saint John of God Community Services

Kevin Madigan, Programme Manager, Quality & Patient Safety, Saint John of God Community Services

Implications for Open Disclosure in Mental Health Services
28/04/2021 - A Culture of Safety

Presented by: 

Dr John Fitzsimons and Dr David Vaughan

A Culture of Safety by Dr John Fitzsimons
Just Culture by Dr David Vaughan
12/05/2021 - Update on (i) Open Disclosure Legislation and (ii) the development of an Open Disclosure National Policy Framework

Presented by:

National Patient Safety Office

Open Disclosure Legislation
Development of an Open Disclosure Policy Framework
13/10/2021 - “Making Difficult Conversations Easier (Part 2)”

Presented by:

Professor Eva Doherty, Director of Human Factors in Patient Safety, RCSI University of Medicine and Health Sciences

"Making Difficult Conversations Easier Part 2"
20/10/2021 - The Role of the Designated Person in Supporting Patients and their Families

Presented by:

Catherine Hand and Josephine Griffin

“The Role of the Designated Person in Supporting Patients and their Families”
17/11/2021 - Open Disclosure in The Mental Health Setting

Presented by:

Gary Watkins, Clinical Safety Manager, St John of God Community Services

Open Disclosure in The Mental Health Setting G Watkins SJOGCS