We want our services to support an open, timely and consistent approach to communicating with service users and their families when things go wrong in healthcare. This is called open disclosure.
An open disclosure programme was piloted at two hospitals, the Mater Misericordiae University Hospital, Dublin and Cork University Hospital from October 2010 until October 2012.
Utilising the learning from the pilot programme the HSE has developed, in conjunction with the State Claims Agency, a national policy and national guidelines on open disclosure with supporting documents which include a patient information leaflet, a staff support booklet and a staff briefing guide.
The HSE and State Claims Agency launched these documents on 12th November, 2013.
Work is now ongoing across all health and social care services in relation to the implementation of the national open disclosure policy and guidelines. Additional resources have been developed to assist services in the implementation of open disclosure. These resources will assist in preparing for and conducting an open disclosure meeting, training staff in open disclosure and managing the organisational change required to successfully implement an open disclosure programme.
To access the open disclosure national documents and supporting resources, click on the links below.
|Evaluation of the National Open Disclosure Pilot (2016)
|Open Disclosure: Communicating when things go wrong. (patient information leaflet)
|Open Disclosure: National Policy
|Open Disclosure: National Guidelines – Communicating with service users and their families following adverse events in healthcare. (information for staff)
|Supporting Staff following an adverse event – The ‘ASSIST ME’ Model
|Open Disclosure: A Brief Guide for Health and Social Care Staff
Open disclosure is a requirement of the national standards for safer better healthcare 2012 and it is also included in the provisions of the National Healthcare Charter 2012.
The national policy and national guidelines on open disclosure will be implemented, on a phased basis, across all of our health and social care services.
Open Disclosure is joint initiative between the HSE and State Claims Agency.
More Information About open Disclosure
Please click here
National Lead for the HSE in Open Disclosure
Euro House, Killybegs Road, Donegal, Co. Donegal