The National Quality Improvement Team

Who we are

The National Quality Improvement (QI) Team supports services to lead sustainable improvements for safer better health care.

Our mission

“We work in partnership with staff and people who use our health and social care services to lead innovation and sustainable QI to achieve measurably better and safer care”

Role and function

To achieve our mission, the National Quality Improvement Team work across all levels of our health and social care service to educate, champion, partner, demonstrate and enable sustainable quality improvement.

Partner Educate Logo 19

Our Structure

Please click on the picture for a detailed view.

Organogram National QI Team Jan 2020


Our Work

Strategic Approach to Improving Quality

Strategic Approach 2020 - 2024

Framework for Improving Quality

Framework for Improving Quality in Our Health Service

Annual Reports and Operations Plans

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How to contact us

Dr. Philip Crowley
National Director, Quality Improvement

HSE, Room 1.51, Dr. Steevens, Dublin 8, D08 W2A8

Audrey McEntagart
P.A. to Dr. Philip Crowley
National Quality Improvement Team

HSE, Room 1.51, Dr. Steevens, Dublin 8, D08 W2A8
Tel: +353(0)1 6352038

Please check tabs on the left hand - side for contacts in the different sections within our team.

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Decision Making

The National Quality Improvement Team has no role in providing services or administrating schemes for patients or service users. It does engage in funding Quality Improvement Programmes and Initiatives. The decision making processes that apply to any such funding are the HSE Procurement Policies and Procedures.

Freedom of Information

The Freedom of Information Act 2014 gives each individual legal rights to access both personal and non- personal (corporate) records, to have personal records amended or deleted where the information is incorrect or misleading and the right to seek reasons for decisions that affect him/her.

Find out more about making a request under the Freedom of Information Act 2014.

Frequently Requested Information

Resources and Publications