Information about the Quality Improvement Division

Framework for Improving Quality logo

Who we are

The Quality Improvement Division was established in 2015 to support the development of a culture that ensures improvement of quality of care is at the heart of all services that the HSE delivers.

Our mission

To work in partnership with patients, families and all who work in the health system to innovate and improve the quality and safety of our care.

Role and function

Our role is to champion, educate and build capacity for quality improvement; demonstrate new ideas and approaches to quality improvement. 

Leadership for Quality Petal
Governance for Quality Petal Culture Petal Person and Family Engagement Petal
Measurement for quality Petal Staff Engagement Petal
Use of Improvement Methods Petal

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QID Structure Diagram 2017

Framework for Improving Quality

National Safety Programmes

Other Quality Improvement Programmes

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How to contact us

Dr. Philip Crowley
National Director
Quality Improvement Division

HSE, Room 1.51, Dr. Steevens, Dublin 8, D08 W2A8

Audrey McEntagart
P.A. to Dr. Philip Crowley
Quality Improvement Division

HSE, Room 1.51, Dr. Steevens, Dublin 8, D08 W2A8
Tel: +353(0)1 6352038

John Kenny
Division Programme Manager

Follow us on Twitter @hseqi

Please check tabs on the left hand - side for contacts in the different sections within our division.

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Decision Making

The National Quality Improvement Division has no role in providing services or administrating schemes for patients or service users. It does engage in funding Quality Improvement Programmes and Initiatives. The decision making processes that apply to any such funding are the HSE Procurement Policies and Procedures.

Freedom of Information

The Freedom of Information Act 2014 gives each individual legal rights to access both personal and non- personal (corporate) records, to have personal records amended or deleted where the information is incorrect or misleading and the right to seek reasons for decisions that affect him/her.

Find out more about making a request under the Freedom of Information Act 2014.

Frequently Requested Information

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