About the National Quality Improvement Team

Who we are

The National Quality Improvement (QI) Team supports services to lead sustainable improvements for safer better health care.

Our mission

“We work in partnership with staff and people who use our health and social care services to lead innovation and sustainable QI to achieve measurably better and safer care”

Role and function

To achieve our mission the National Quality Improvement Team work across all levels of our health and social care service to educate, champion, partner, demonstrate and enable sustainable quality improvement.

Partner Educate Logo 19

Our Structure

Please click picture for detailed view

Organogram National QI Team Jan 2020


Our Work

COVID-19 Response: National Quality Improvement Team Role and Contribution 

The COVID-19 pandemic has required the most urgent, critical and large-scale response the Health Service has ever had to provide by delivering a united response to the National imperative regarding COVID-19, creating a cross-Government and HSE solidarity driving our response. We are pleased to present this report which captures the twelve ways in which the National QI Team have supported the National response.

Covid19 Response National Quality Improvement Team Role and Contribution (June 2020)


Strategic Approach to Improving Quality

Strategic Approach 2020 - 2024 (Please select to read)


Framework for Improving Quality


National Safety Programmes


Quality Improvement Programmes


Q Community Membership

Improvers in Ireland can join the Q community from 1 May 2020. It is an exciting opportunity to connect and collaborate with fellow improvers, use Q as a source of innovation and practical problem solving, as well as get involved with a range of activities and benefits that are on offer. For more information visit (click)

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How to contact us

Dr. Philip Crowley
National Director, Quality Improvement

HSE, Room 1.51, Dr. Steevens, Dublin 8, D08 W2A8

Audrey McEntagart
P.A. to Dr. Philip Crowley
National Quality Improvement Team

HSE, Room 1.51, Dr. Steevens, Dublin 8, D08 W2A8
Tel: +353(0)1 6352038
Email: nationalqid@hse.ie

Please check tabs on the left hand - side for contacts in the different sections within our team.

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Decision Making

The National Quality Improvement Team has no role in providing services or administrating schemes for patients or service users. It does engage in funding Quality Improvement Programmes and Initiatives. The decision making processes that apply to any such funding are the HSE Procurement Policies and Procedures.

Freedom of Information

The Freedom of Information Act 2014 gives each individual legal rights to access both personal and non- personal (corporate) records, to have personal records amended or deleted where the information is incorrect or misleading and the right to seek reasons for decisions that affect him/her.

Find out more about making a request under the Freedom of Information Act 2014.

Frequently Requested Information

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