Leadership is the foundation stone within this Framework. Leadership supports and fosters a culture of continual learning and improvement: a culture that ensures patients are always at the centre of care planning and delivery and where staff are supported to deliver the care they aim to deliver - safe, effective and compassionate care.
Leaders shape culture, create the conditions and model the behaviour necessary for quality to flourish. Board members, senior leaders, managers and clinical leaders must seek out and obtain all opportunities to visibly demonstrate their commitment to building a culture of quality; actively demonstrating the values of the service, regularly listening to patients and staff, seeking evidence of the quality of our services. Leaders have the opportunity to be more than cheerleaders for improving quality of care; they can be active participants.
