Engaging and involving patients in the design, planning and delivery of all care demonstrates a commitment to person centred care. It ensures that care is appropriate to patients’ needs and is respectful of their preferences. Engagement builds a culture of listening to and learning from the care experiences of patients and their families. Focusing and delivering on the outcomes that matter to patients can only be achieved through meaningful engagement and partnership with patients, carers and their families.
This section includes the following:
