As the HSE hit the millionth COVID-19 test on Wednesday, one contact tracer (CT) has given an insight into an average day carrying out the vital work.
Caroline Lennon-Nally explained that she had requested a move to the contact tracing team from her role in the National Quality Improvement Team when the pandemic hit back in March.
“I recognised the critical importance of CT in protecting the health of the people of Ireland. I am passionate about working with people in order to help and support them and that was my primary motivation for requesting to be involved in this work,” said the contact tracer.
Virtual contact tracers (CTs) are people who work outside the standard call centers. In the case of COVID-19, most are likely working from home.
The belief that everyone deserves access to their information was a driving force behind an award-winning project for people with intellectual disabilities.
For the past decade, the St John of God (SJOG) Liffey Services team have been working with multimedia to support total communication approaches for people with an intellectual disability. Their resultant ‘Person-centred Plans’ (PCP) has earned them the award for Innovation in Integrated Digital Excellence at the recent HSE Health Service Excellence Awards.
The Liffey Services team spent years researching, testing and piloting systems to support accessible PCPs during this time. The project group’s focus was ensuring they created a transparent and accessible person-centred planning system. They co-designed an accessible PCP platform on iplanit with software developers Aspirico thanks to a QIC eHealth grant.
“Our aim is not only to put the person first in theory but, through the use of multimedia and assistive technology, to ensure that they have access to their plans and records in real-time,” explained Sarah Gavra Boland, Assistive Technology Co-Ordinator, SJOG Liffey Services.