Accessibility statement for hse.ie

This accessibility statement applies to all content published on hse.ie. This website is run by the Health Service Executive (HSE). 

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

Less accessible parts of the site 

Some parts of this website are not fully accessible, for example:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • some images do not have good alternative text
  • some images are not text free
  • some user interface elements are not highlighted when selected
  • some pages have poor colour contrast

Feedback and contact information

If you need information on this website in a different format email digital@hse.ie. We’ll get back to you within 7 days.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact digital@hse.ie. 

Enforcement procedure

If you are not happy with our response, or you want to raise an accessibility issue that is not related to this website, you can make a complaint online at the HSE complaints and feedback section.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content that is not accessible is listed below. We aim to fix these issues by December 2022.

Content that is not accessible

  • Some images do not have alternative text or suitable alternative text.
  • Some images are not text free.
  • Some elements within pages do not have sufficient levels of colour contrast.
  • Some pages cannot be found through more than one type of navigation.
  • Some pages are not navigable without a mouse or through the sole use of a keyboard.
  • Some pages do not have correctly ordered content.
  • Not all user interface components can be programmatically determined by all users.
  • Some pages do not include consistent navigation.
  • Some pages include links of the same name that link to different destinations

PDFs and non-HTML documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

Contact digital@hse.ie to request documents in an alternative format.

Disproportionate burden

We believe that fixing the accessibility problems with some content (hse.ie) would be disproportionate because the relevant platform will be retired soon.

Preparation of this accessibility statement

This statement was prepared on 6 July 2022. It was last reviewed on 6 July 2022. This website was last tested for accessibility issues on 20 May 2022. The test was carried out by HSE Digital.

How we did the test

We use the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and Level AA to test and audit the level of conformance.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of pages to test and audit.

What we’re doing to improve accessibility

We have assembled a multi-disciplinary team who are working on accessibility on an ongoing basis. Departments and agencies are urgently fixing content which fails to meet the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard. We will update this page when issues are fixed.