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HSE Excellence Award for app that improves patient flow

 Six people standing on a stage with a 'Health Service Excellence Awards' stand-up banner behind them, two people in the centre are holding a trophy.

An app-based project that improves patient flow with real-time data on bed use was a recent recipient of a HSE Excellence Award. Based in the north west, the project was praised by the Excellence Awards selection panel for “delivering efficiencies for the health service, while improving patient flow.” The panel added that it “further provides exceptional value for the HSE.”

The team involved explained that “with those working in HSE Community Healthcare Organisations right across the country needing to have a detailed picture of the current use and occupancy rates of hospital beds, to optimise and better manage their availability for medical care and hospitalisation, this project delivered an app that rapidly provides that capability in an integrated and innovative way.”

The team from the north west were present at the recent HSE Excellence Awards ceremony in Dublin, when where the HSE celebrated staff innovation. The awards are an opportunity to showcase and celebrate examples of the great work that happens every day across the health service. They aim to encourage and inspire health service staff to develop and improve care and services for patients.

Congratulating those involved in the project, HSE CEO Bernard Gloster said he wished to extend his “heartfelt congratulations.” He added that “everything we do is focused on what is best for our patients."

"I want a health service that implements policy and delivers in a timely fashion for the public that we all serve. As we honour the recipients of the HSE Excellence Awards, we also remember that the journey towards health excellence is an ongoing one. It is a journey that requires openness to change, continuous listening and learning, and an unwavering commitment to delivering for our patients.”

Adding her congratulations, Anne Marie Hoey, HSE National Director HR, said it had been a “pleasure to engage with the 2023 Health Service Excellence Awards."

"Our challenges as health sector workers are many but our workforce provides us with a wealth of talent and capability, and this is demonstrated in the continued success of the awards. In a time where health service leadership worldwide is embracing challenges in addressing organisational culture, workforce shortages and the adoption of new technological innovations, the calibre of this years’ entries demonstrates a focus on collaborative working across hospital and community services, statutory and voluntary health care services.”

Watch those involved outline how the app was developed and works