CoVax

Covax (COVID-19, Flu & Pneumococcal Vaccination Management System)

Welcome to the Covax Training Webpage. 

Here you will find all the information you need to learn about Covax, and the training setup documents which will guide you through your onboarding journey.

Covax is the name of the Health Service Executive’s (HSE) national vaccination management web system that manages, monitors and supports the process of administering COVID-19, Flu & Pneumococcal vaccinations across Ireland.  

 The Covax web system enables users to:  

  1. Register clients for vaccination 
  2. Record administration details of vaccinations 
  3. Schedule vaccination appointments 
  4. Obtain and record the client’s consent and their medical eligibility to be vaccinated  

Please watch the following video below, which will provide you an introduction to the Covax system. 

Introduction to Covax Video

 

  + Click on the plus sign on the right of your screen to open each module  

 

Setting up your account and logging in for the first time

The below guide will take you through how to set up your Covax account (or reactivate it), set up your tablet device and set (or reset) security protection; a feature called multi factor authentication (MFA) on your account. 

 

Videos to assist your learning: 

 The below videos will show you how to access Covax 

  • On a desktop 

 

  • On a tablet  

The below videos will show you how to set up the security protection (MFA) on your account and download the necessary security ‘authenticator’ app to your phone.

 

Installing Microsoft Authenticator App for MFA 

Estimated time to watch video: 1 minute. 

 

Multi Factor Authentication (MFA) Process 

Estimated time to watch video: 6 minutes. 

Completing your training on how to use Covax, and practice

It is mandatory for all new Covax users to complete their training and practice before using the live system.  

Reactivated returning users will also be required to complete training, follow Modules 1A.1 and 1A.2 to understand the required training for your role. 

 The below guide will take you through how to access the learning platform ‘myTrailhead’, learn about the platform, and how to request access to the training practice system called ‘Train01’. 

 

 1. This visual roadmap outlines the steps you need to take as you go through your training journey. 

 

Covax Visual Roadmap

 

 

2. Please see the training modules that you will need to take within ‘myTrailhead’ based on your role, outlined in this table here. 

 

3. If you wish to download any of the training guides from ‘myTrailhead’ on to your tablet device, please watch the video guide shown here below:

 

 

 4. For the full list of training guides contained within ‘myTrailhead’, see the Training Guide Directory list document in the Continued Learning section below. 

Access through to myTrailhead here

Continue your training journey at any time by accessing myTrailhead. 

*Note: If you are accessing this webpage on a tablet, in order for you to go through to ‘myTrailhead’, clicking the link above is the only current available way to access the platform.

Continued Learning

The Covax 31 Training call took place on Friday the 23rd of February, 2023 at 10am.

The recording and accompanying release notes can be accessed using the link here

Webinar password: Sprint32

(77746832 from phones and video systems)

The Training Call covered the following topics:

  • Covid-19 Clinical updates & latest NIAC Guidelines
  • Covid-19 Operational updates
  • Updates to Covax Functionality 

Target audience for this training session: 

  • CVC Operations and Clinical Leads
  • Data Quality and Admin Leads
  • Support Agent teams

All recorded webinars, training videos, and guides are available on myTrailhead. 

Full list of training guides within ‘myTrailhead’ please click here.

Superuser Corner: Covax System Superusers Information

If you have been nominated or put yourself forward as a Covax system superuser:

It is recommended you complete the required training as an Operations Administrator Specialist in myTrailhead as per the training journey table to understand the user experience for Covax and to help your peers. Please note the ‘Getting started (MOD 1A&B)’ and ‘Flu’ modules (MOD10A&B) have been updated for season 2023/2024. 

 

Once you have completed these online training modules, we recommend you attend an online session ‘"Enabling you as a Covax superuser".  

These sessions will run weekly on repeat, commencing late August 2023 until Mid-October 2023.  They will be held on Wednesday afternoons from 2-3.30pm. Click here to sign up to attend one of the sessions.

 

The purpose of this interactive session will allow you to: 

  1. Understand common Covax troubleshooting items that your peers may need your guidance on
  2. Meet your fellow Covax superuser peers, build relationships
  3. Discuss how you might like to use your Covax superuser role, to support your peers throughout the season. 

To get started please take a look at our recording of the "Intro to Enabling you as a superuser" session:

Frequently asked questions and support

All Covax users will find frequently asked questions on setting up their Covax account, tablet and security feature (MFA) in the guide below. 

Frequently Asked Questions – Setting up your Account and MFA. 

If you require further support, please contact your nominated Super User or raise a support case via Service Cloud, Email or Phone.  

Please see contact details listed out in the FAQ document above, as well as Module 1B.1 which will show you how to raise a support case in Service Cloud. 

Superuser Training Sessions:

Session 8 of the Superuser Training Sessions took place on Wednesday, 11th of October. This recording and accompanying Slide Deck can be found on Module 10b on myTrailhead.

To view the recording and accompanying slides from Superuser Training Session please click here.

 

This page was updated on 5 December 2023