How to make a complaint about HSS
Give feedback on the Home Support Service
If you have a complaint, a comment or wish to compliment our work, you can use the following options.
In person
Talk to any member of HSE staff, service manager or complaints officer
Online
Send your complaint securely through our online feedback form.
Letter
Send a letter to your local Home Support Office. Staff can help you put your complaint in writing, if you require assistance
Your service, your say feedback
Complete a ‘Your service, your say’ feedback form. The form is also available in nine languages.
Phone
Call: 1800 424 555 or 01 642 4555 when calling from outside Ireland.
Your call will be answered by a staff member from the Your Service Your Say Team.
Approved home support provider
If some, or all, of your Home Support Service is being provided by an approved home support provider and you are not satisfied with their service, please contact the approved provider first. If you wish, you may then make your complaint to the HSE using any one of the options outlined above.