Videos - Healthcare Communication

Demonstrating empathy (using G.I.V.E)

Shared decision making and planning

Taking care of introductions

Being aware of my non verbal behaviour

Involving the patient

Empathy

A patient’s perspective on communication in healthcare

A carer’s perspective on communication in healthcare

Ensuring appropriate point of closure

Providing the correct amount and type of information

Building relationships

The Calgary Cambridge Guide

Preparation

Establishing Initial Rapport

Identifying the reasons for the consultation

Forward Planning

Incorporating the patients perspective

Exploring the patient’s problems

Understanding the patient’s perspective

Aiding patient recall and understanding

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