Module 3 Challenging Consultations
This workshop supports participants to learn and develop communication skills to deal with challenging patient-staff communication: delivering bad news, responding to strong emotions, disclosure of an error and many other difficult conversations.
Leaflet
Challenging consultations (PDF, 364 KB, 2 pages)
Skills cards
Responding to strong emotions (PDF, 4.34 MB, 27 pages)
Delivering bad news (PDF, 2.64 MB, 23 pages)
Disclosing an error (PDF, 2.23 MB, 27 pages)
Difficult conversations (PDF, 1.17 MB, 18 pages)
Case Studies
Videos
Guidance
Communication guide for difficult conversations (PDF size 1.9 MB)
Posters
Illustrations
Responding to strong emotions (PDF, 2.57 MB, 1 page)