Module 3 Challenging Consultations

This workshop supports participants to learn and develop communication skills to deal with challenging patient-staff communication: delivering bad news, responding to strong emotions, disclosure of an error and many other difficult conversations.

Leaflet

Challenging consultations

Skills cards

Responding to strong emotions

Delivering bad news

Disclosing an error

Difficult conversations

Guidance

Communication guide for difficult conversations (COVID19)

Emotions

Six basic emotions

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