Demonstrating empathy (using G.I.V.E)
Shared decision making and planning
Taking care of introductions
Being aware of my non verbal behaviour
Involving the patient
Empathy
A patient’s perspective on communication in healthcare
A carer’s perspective on communication in healthcare
Ensuring appropriate point of closure
Providing the correct amount and type of information
Building relationships
The Calgary Cambridge Guide
Preparation
Establishing Initial Rapport
Identifying the reasons for the consultation
Forward Planning
Incorporating the patients perspective
Exploring the patient’s problems
Understanding the patient’s perspective
Aiding patient recall and understanding
