Module 1 Making connections

The way we communicate is an important factor in how we interact with others, whether we are consulting with patients, interacting with colleagues, or simply having a conversation. The focus of the workshop is to work with participants to enhance their skills required to actively listen to and build rapport with patients and their caregivers.


Module 1 - Making Connections (PDF, 1.75MB, 2 pages)

Patient stories videos

Building the relationship (

Active listening (

Skills card

Building the relationship (PDF, 1.3 MB, 14 pages)

Case study

Module 1 case study for building relationships




Communication skills for Building Relationships Poster (PDF, 1.15MB, 1 page)


Greetings and Introductions  (PDF, 2.4 MB, 1 page)

Active Listening (PDF, 2.8 MB, 1 page)

Nonverbal Behaviour  (PDF, 3.6 MB, 1 page)