Demonstrating empathy
The components of empathy, including attentive listening and the art of non-verbal communication were covered in Module 1 (Making Connections) and in this module we are consolidating that learning with more in-depth teaching and role play.
Leaflet
NHCP Demonstrating Empathy Leaflet (PDF, size 2.3 MB, 2 pages)
Patient stories
Demonstrating empathy (Brightcove.com)
Skills cards
Demonstrating empathy skills cards