The Quality Risk & Patient Safety Department provides recommendations and support for a framework of quality improvement, risk management and patient safety which will lead to effectively governed healthcare directorates within the hospital.
Patient centered care is important in the development of clinical safety and effectiveness. Good patient engagement is shown to improve patient self management and quality of life. The Hospital has developed over 50 information leaflets across the directorates as a support to continued better patient experiences. Patient feedback is encouraged through every clinical interaction by all of our staff; we embrace Your Service Your Say, Patient Satisfaction Surveys and other forums for patient engagement.
The Hospital engages with HIQA (Health Information and Quality Authority) the HSA (Health and Safety Authority) and actively manages its obligation to this and other oversight organisations. The Hospital works closely with the National Clinical Care Programmes and National Service Improvement Strategies.
Education and Training in Quality Improvement
Launched in September 2016, the Lunch and Learn programme is a lunch time scheduled 45 minutes weekly training and education session for frontline staff, facilitated by the Quality and Patient Safety Department. It is an informal session providing education on quality improvement concepts and methodologies and encourages frontline staff to engage in quality improvement projects with key emphasis on improving patient care.
Incident and Risk Management
The Hospital adopts a pro-active approach to Incident Management and incident reporting. Patient Safety incidents are identified, reported and managed in line with the HSE Safety Incident Management Policy
The hospital and its staff have embraced the national open disclosure policy. When required serious adverse events are escalated and investigated through the appropriate process of Internal Review or Systems Analysis Investigation.
Our policy is to keep staff and service users and families informed of these processes and foster effective and open communication to enhance quality patient safety in a complex healthcare environment.
To view a copy of our Statement of Purpose, please click here.